Rite Aid banned from use of facial recognition tech for 5 years

The company’s “reckless” use of the technology harmed customers, the FTC said in a court case settlement.

By Nate Delesline III • Dec. 20, 2023

3 steps to proactive IT cost optimization

CIOs should create an action plan to track costs, looking for significant opportunities for savings in order to fund transformation.

By David McIntire and Pieter Pottie • Dec. 20, 2023

Explore the Trendline➔

Digital transformation

Digital transformation goes beyond technology — if companies want to engage in a new era of technology, they must rethink how work is done too.

By CIO Dive staff

Gartner elevates Oracle in annual hyperscaler assessment

The company joined AWS, Microsoft and Google Cloud as a leading provider in the analyst firm’s annual review of strategic cloud platform service vendors.

By Matt Ashare • Dec. 18, 2023

Wingstop names CIO

Chris Fallon joins the restaurant chain as it prepares to roll out a $50 million in-house technology platform.

By Aneurin Canham-Clyne • Dec. 15, 2023

CIO most likely chief to be external hire: report

The trend suggests a desire to bring outside perspectives into the tech suite as transformation unfolds, according to executive search firm Spencer Stuart.

By Roberto Torres • Dec. 15, 2023

Salesforce to let Einstein Copilot chomp on unstructured data

The company announced a slate of generative AI updates aimed at easing the data constraints that often hinder deployment.

By Roberto Torres • Dec. 14, 2023

Software spend to rebound in 2024 as ERP, database move to SaaS

After two years of flat revenue growth, Forrester expects software vendors to see incremental upticks going forward.

By Matt Ashare • Dec. 13, 2023

Kaiser Permanente, Novant Health to cut IT jobs

The healthcare systems are the downsize tech units this year as they navigate thin operating margins fueled by inflation and prolonged staffing shortages.

By Susanna Vogel • Dec. 13, 2023

‘Tis the season for a retail tech-stack rethink

An influx of in-store technologies has CIOs leaning toward cloud for integration solutions, according to research by Bain and Aptos.

By Matt Ashare • Dec. 12, 2023

There will be a surplus of tech workers by 2026, executives project

Despite current shortages, most executives expect talent needs to ease in the coming years across general and advanced technology categories.

By Roberto Torres • Dec. 7, 2023

The quest for tech talent: strategies for remote and hybrid companies

Offering fully remote and hybrid work options can help attract and retain talent, driving the engagement that technology firms desperately need.

By Claire Rutkowski • Dec. 5, 2023

AI developers, led by OpenAI, raise over $50B

ChatGPT maker OpenAI currently leads the pack with $11.3 billion in funding, according to an Everest Group report.

By Alexei Alexis • Dec. 4, 2023

Talent woes among top barriers to generative AI ambitions

As the technology continues to develop, executives contend with a tight labor market in engineering and data analytics, O’Reilly research shows.

By Roberto Torres • Dec. 1, 2023

Salesforce revenue boost driven by cloud ‘cocktail’

As price hikes kicked in, the leading CRM turned to its hyperscale Data Cloud and Mulesoft platform to expand the top end of its enterprise customer base.

By Matt Ashare • Nov. 30, 2023

AWS enters enterprise chatbot fray with Q

In the wake of OpenAI’s leadership crisis, the hyperscaler also doubled down on a multimodel AI strategy and deepened its Anthropic alliance.

By Matt Ashare • Nov. 28, 2023

IBM bolsters hybrid AI strategy, arms watsonx with governance solution

The toolkit validates LLM inputs, monitors outputs for bias, drift and compliance and integrates with models from IBM and other providers.

By Matt Ashare • Nov. 15, 2023

Escalating SaaS prices outpace consumer price index inflation

Software as a service spending now accounts for 14.1% of a typical company’s expense line, up from 12.7% last year, according to research from Vertice. 

By Alexei Alexis • Nov. 14, 2023

Most businesses buy the wrong software, report finds

Unanticipated onboarding costs and the shift from on-prem licensing to usage-based fee structures can exacerbate buyer’s remorse, a Capterra survey found. 

By Matt Ashare • Nov. 13, 2023

Warby Parker’s ERP implementation costs tip $5M mark

The vision care retailer is investing in its digital capabilities as it pursues a stronger tech stack, better user experiences and productivity gains. 

By Lindsey Wilkinson • Nov. 8, 2023

Global cybersecurity workforce grows, but still confronts shortfall of 4M people

Despite growing to 5.5 million global professionals, an ISC2 study shows the industry still needs millions of qualified workers to fend off rising digital threats.

By David Jones • Nov. 6, 2023

CISA targets software identification in push to boost supply chain security

The plan is part of a wider effort to boost software security using vulnerability management and SBOMs.

By David Jones • Oct. 31, 2023

Healthcare CIOs name AI, ML top priorities of 2023, survey finds

Hospitals turned to AI to ease resource strain, but managing the new tools adds “a heavy operational burden” for IT teams.

By Emily Olsen • Oct. 30, 2023

Spotify dives into enterprise IT, launches open-source marketplace

The digital streaming company partnered with Red Hat to expand the reach of its Backstage engineering solution.

By Matt Ashare • Oct. 24, 2023

What Forrester expects CIOs will encounter in 2024

CEOs will emphasize the need for growth through technology next year, according to the analyst firm.

By Roberto Torres • Oct. 24, 2023

Why companies must prepare for future AI regulation

As governments worldwide mount legal structures around the technology, transparency is key to organizations.

By Adnan Masood • Oct. 23, 2023