How to Build a Resilient Incident Response Plan

Nov. 19, 2021  • Webinar 11am ET

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​Since the outbreak of the global COVID-19 pandemic, delivering exceptional digital customer experiences has become mission critical for businesses in a broad array of verticals. For many, this means accelerating digital transformation initiatives and speeding up development velocity. All too often, however, the race to build, change and deploy features increases the incidence of customer-impacting service disruptions. 

Today’s DevOps, SRE and operations teams are struggling to keep up. Yet the business’s ability to provide seamless and reliable digital services to customers has never been more important to its success. In this webinar, we discuss:

  • How to prepare ahead of time to protect against service disruptions and protect high-value digital customer experiences
  • What adaptive incident management is, and why it’s essential to integrate automation into incident management and remediation workflows
  • How post-incident reporting and analytics can improve future performance