During the worst of the COVID-19 pandemic in the U.S., when most retail stores were closed to in-store traffic, almost half of retailers offered consumers the options for BOPIS (buy online, pickup in-store) or curbside pickup. In the first three weeks of April, BOPIS grew 208%, compared to the same time last year. While BOPIS and curbside pickup aren’t new concepts, they are now an essential aspect of the rapidly changing retail landscape.

In this webinar, we’ll share insights from a recent survey of retail executives on what they have learned from the pandemic's impact and how it will shape the retail industry now and in the future. Topics covered include:

  • How COVID has changed the approach to the customer experience and omnichannel fulfillment
  • Challenges faced around contactless operations and what’s being done to address them 
  • A look ahead at the future, especially as retailers head into the holiday season