Communication and collaboration software

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Note from the editor

Operating a business in 2021 means mastering digital communication.

To compete in their industries, businesses rely on a growing set of digital tools that bring workers together, making the whole greater than the sum of its parts.

The balance is delicate: employees need access to tools that help them communicate and collaborate, while businesses need to be mindful of app fatigue, context switching and the need for asynchronous collaboration.

That said, simple adoption of collaboration tools won't get the job done. Companies must align their strategy to broader organizational goals, as well as adapt to changes and trends in the provider market. Listening to what kinds of tools workers actually need becomes critical.

How are these tools connecting with the existing application stack? What should their role be in a modern enterprise? And what are the blind spots to look out for? Read on to learn how communication and collaboration tools are reshaping work.

Roberto Torres Reporter

Collaboration breakdowns hurt transformation, security

• Published May 5, 2021

Video conferencing can hurt collaboration. IT has a role in fixing it.

Trouble paying attention and technical difficulties in video calls undermine collaboration, a study shows.

• Published April 19, 2021

Enterprise voice: Speech-to-text inches into business tool kit

Microsoft's $19.7 billion acquisition of Nuance Communications brings to the forefront a bigger question on where enterprise sees voice and speech headed.

• Published April 14, 2021

Drain of app switching: Why employees lose 5 hours per week

• Published June 18, 2021

Communication tech takes up 80% of workday

• Published March 22, 2021

Microsoft takes aim at hybrid world

Microsoft's next operating system is an iterative step that adapts to a hybrid workforce and counters context-switching hangups.

• Published June 24, 2021 • Updated Aug. 31, 2021

Collaboration tool adoption rises, paving way for IT complexity

• Published Aug. 27, 2021

Communication and collaboration software in the hybrid office

To compete in their industries, businesses rely on a growing set of digital tools that bring workers together. The balance is delicate: employees need access to tools that help them communicate and collaborate, while businesses need to be mindful of app fatigue, context switching and the need for asynchronous collaboration.

included in this trendline
  • Microsoft takes aim at hybrid world
  • Enterprise voice: Speech-to-text inches into business tool kit
  • Drain of app switching: Why employees lose 5 hours per week
Our Trendlines go deep on the biggest trends. These special reports, produced by our team of award-winning journalists, help business leaders understand how their industries are changing.
Davide Savenije Editor-in-Chief at Industry Dive.