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    Tech Bytes: ServiceNow looks to boost AI agent control

    This installment also looks at Workday’s autopilot agents, Broadcom’s hypervisor security offering and how Microsoft is positioning its Azure Maia chips.

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    Parloa via Gemini

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    Your AI resolved the call. Did your customer get the right answer?

    Agentic CX confidence is rising. The blind spots in agentic CX measurement are not shrinking.

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    Top banks reckon with AI risks, but spot benefits

    “We’re not going to allow just any outside agent to come inside the company because that’s just too risky,” JPMorgan Chase CEO Jamie Dimon said.

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    Publix names new chief information and digital officer

    The grocer promoted CIO Laurie Douglas to the role and announced other executive changes in its technology, industrial operations and finance departments.

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    Businesses need better risk management to fend off cyberattacks

    Risks are growing at a time when companies rely more than ever on vendors for cybersecurity, according to a Grant Thornton report.

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    Dedicated AI officers, platforms lead businesses to ROI

    Despite a link between the executive role and better returns, clear ownership over AI matters more than titles, a Wharton study found. 

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    Software providers are still waiting for AI to pay off

    Vendors and CIOs both need more visibility into how the tech is being used amid shifts in pricing structures, a Revenera study found.

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    IT execs brace for AI agent security incidents

    With shadow AI on the rise, 36% of leaders would try to quietly handle an agent-driven security incident without disclosing it, a Workato report found.

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    Workday brings autopilots to finance in autonomous AI bet

    The company said its latest tools will anticipate needs and take actions across finance and HR workflows, with customer-defined controls.

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    How Unilever tailors AI focus to business outcomes

    “AI loves context, context loves data, that’s where we start,” said Allen Bates, SVP, chief digital and information officer, Unilever North America.

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    Executives doubt readiness as cyber risks mount

    Companies are striving to do it all — modernize, protect value and respond to cybersecurity threats — but leaders aren’t convinced they can pull it off.

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    House proposal would clarify liability rules for AI agents

    Developers would be held liable under the draft bill when their AI agents harm third parties through conduct that would be unlawful if committed by a human.

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    Tech pros uneasy about current state of labor market

    Despite a year-over-year jump in demand, just 1 in 7 IT professionals feel good about the state of hiring amid unrealistic role expectations.

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    What the C-suite needs to know about AI governance

    Executives are learning tough lessons about security, oversight and accountability as AI adoption surges.

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    PC shipments dropped sharply in Q3 as rising costs hurt demand

    Higher costs are forcing IT leaders to hold back on purchases while supply chain shortages are pushing vendors to continue raising prices, according to Omdia.

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    Tech Bytes: IBM, SAP band together to tackle cloud migration

    Plus, Atlassian debuted a forward deployed engineering program to help enterprises expedite AI deployment.

  • U.S. Vice President JD Vance speaks during a Fraud Task Force press conference in the Eisenhower Executive Office Building at the White House on Oct. 08, 2026 in Washington,
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    US authorities crack down on IT outsourcing

    The Department of Labor suspended Microsoft, Cognizant, Adobe and other IT services firms from the permanent labor certification program Thursday.

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    Top CIO events for 2027

    Throughout the year, tech executives will be able to compare notes across the most pressing IT trends, from AI cost management to cyber resilience.

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    Google unifies fragmented AI agents into a single hub

    The new offering signals a shift in agentic work from assistance to proactive task completion, according to Gartner Senior Director Analyst Joe Mariano.

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    Executives use AI more than their workers do

    A significant subset of business leaders acknowledge they pretend to know more about the technology than they actually do, researchers found.

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    AI platform sprawl undermines enterprise ROI

    CIOs can play a larger role in advocating for an AI standard, leading to improved consistency and less complexity, said Scott Zoldi, chief analytics officer at FICO.

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    Who actually controls enterprise AI?

    There is no dominant model for how businesses oversee AI, according to a Thoughtworks report. But CIOs feel responsible for the technology's mistakes.

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    Hilton taps former Uber exec as CTO

    Jeff Moore brings 20 years of experience in software engineering and operations to the role as the hotelier looks to advance its AI goals.

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    Anthropic, AWS step up FDE push

    Claude Frontier Academy and two new AWS credentials are the tech industry’s latest bid to expand the forward deployed engineering ranks.

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    Banks prioritize responsible AI, governance as use soars

    JPMorgan Chase and Capital One ranked highest in AI maturity considering talent, leadership and transparency, according to Evident's annual AI index.

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    Courtesy of Schneider Electric
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    How Schneider Electric is bridging the AI literacy gap

    The company developed a program designed for four types of employees, built to connect to the work they’re doing.