The Latest

  • Kristin Moyer and Daryl Plummer on stage
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    Paige Gross/CIO Dive
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    AI risks, value remain unaligned for CIOs

    When trust in AI is low, and cost is high, businesses must routinely audit models to make sense of exorbitant spending, Gartner analysts said. 

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    Parloa via Gemini

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    Sponsored by Parloa

    Your AI resolved the call. Did your customer get the right answer?

    Agentic CX confidence is rising. The blind spots in agentic CX measurement are not shrinking.

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    Courtesy of Gartner
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    CIOs unprepared for agentic workforce shift

    Just 4% of tech leaders have plans in place to retool roles for an agentic-human workforce, a Gartner survey found.

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    MF3d via Getty Images
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    Opinion

    How CIOs can address the hidden cost of AI delegation

    Leaders need a more nuanced understanding of human involvement as AI becomes embedded in everyday work.

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    Agentic AI gap persists between executives, workers

    When it comes to deploying AI agents, leaders find more success than their employees, who face tool overload and trust gaps.

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    Peyton Bigora/CIO Dive
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    Sprouts’ first-ever CTO departs

    Jim Bahrenburg stepped down after three years in the role, marking the first confirmed C-suite change since the grocer announced a CEO succession plan in September.

  • People visit the Expedia Group stand at the 2026 ITB tourism trade fair on March 04, 2026 in Berlin, Germany.
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    Sean Gallup via Getty Images
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    Expedia’s AI chief: Models are fungible, data isn’t

    Ten months into his role, Xavier Amatriain details why the organization aims to keep flexible with the AI models it deploys  — and its tech team.

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    Column

    Tech Bytes: ServiceNow looks to boost AI agent control

    This installment also looks at Workday’s autopilot agents, Broadcom’s hypervisor security offering and how Microsoft is positioning its Azure Maia chips.

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    Top banks reckon with AI risks, but spot benefits

    “We’re not going to allow just any outside agent to come inside the company because that’s just too risky,” JPMorgan Chase CEO Jamie Dimon said.

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    Kaarin Vembar/CIO Dive
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    Publix names new chief information and digital officer

    The grocer promoted CIO Laurie Douglas to the role and announced other executive changes in its technology, industrial operations and finance departments.

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    Businesses need better risk management to fend off cyberattacks

    Risks are growing at a time when companies rely more than ever on vendors for cybersecurity, according to a Grant Thornton report.

  • Diverse Modern Office: Successful Black Female Digital Entrepreneur Uses TV Screen with Big Data, Statistics, Talks about Company Growth, Discusses Strategy with Investors, Top Managers, Executives
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    Dedicated AI officers, platforms lead businesses to ROI

    Despite a link between the executive role and better returns, clear ownership over AI matters more than titles, a Wharton study found. 

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    Software providers are still waiting for AI to pay off

    Vendors and CIOs both need more visibility into how the tech is being used amid shifts in pricing structures, a Revenera study found.

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    IT execs brace for AI agent security incidents

    With shadow AI on the rise, 36% of leaders would try to quietly handle an agent-driven security incident without disclosing it, a Workato report found.

  • An aerial view of Workday headquarters on February 6, 2025 in Pleasanton, California.
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    Justin Sullivan / Staff via Getty Images
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    Workday brings autopilots to finance in autonomous AI bet

    The company said its latest tools will anticipate needs and take actions across finance and HR workflows, with customer-defined controls.

  • A general view of Unilever's Port Sunlight works on the Wirral on January 26, 2022 in Port Sunlight, England.
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    Christopher Furlong / Staff via Getty Images
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    How Unilever tailors AI focus to business outcomes

    “AI loves context, context loves data, that’s where we start,” said Allen Bates, SVP, chief digital and information officer, Unilever North America.

  • Caucasian person monitors cybersecurity dashboards across laptop and multiple screens, analyzing network threats and system data.
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    Executives doubt readiness as cyber risks mount

    Companies are striving to do it all — modernize, protect value and respond to cybersecurity threats — but leaders aren’t convinced they can pull it off.

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    House proposal would clarify liability rules for AI agents

    Developers would be held liable under the draft bill when their AI agents harm third parties through conduct that would be unlawful if committed by a human.

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    Tech pros uneasy about current state of labor market

    Despite a year-over-year jump in demand, just 1 in 7 IT professionals feel good about the state of hiring amid unrealistic role expectations.

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    What the C-suite needs to know about AI governance

    Executives are learning tough lessons about security, oversight and accountability as AI adoption surges.

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    PC shipments dropped sharply in Q3 as rising costs hurt demand

    Higher costs are forcing IT leaders to hold back on purchases while supply chain shortages are pushing vendors to continue raising prices, according to Omdia.

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    Sean Gallup / Staff via Getty Images
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    Column

    Tech Bytes: IBM, SAP band together to tackle cloud migration

    Plus, Atlassian debuted a forward deployed engineering program to help enterprises expedite AI deployment.

  • U.S. Vice President JD Vance speaks during a Fraud Task Force press conference in the Eisenhower Executive Office Building at the White House on Oct. 08, 2026 in Washington,
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    Alex Wong / Staff via Getty Images
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    US authorities crack down on IT outsourcing

    The Department of Labor suspended Microsoft, Cognizant, Adobe and other IT services firms from the permanent labor certification program Thursday.

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    Top CIO events for 2027

    Throughout the year, tech executives will be able to compare notes across the most pressing IT trends, from AI cost management to cyber resilience.

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    Sean Gallup via Getty Images
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    Google unifies fragmented AI agents into a single hub

    The new offering signals a shift in agentic work from assistance to proactive task completion, according to Gartner Senior Director Analyst Joe Mariano.

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    Executives use AI more than their workers do

    A significant subset of business leaders acknowledge they pretend to know more about the technology than they actually do, researchers found.