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4 critical strategies for tech leaders in Gartner's CIO agenda
Companies rethink strategies amid uncertainty, with CIOs standing at the ready.
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Permission granted by Gartner
How Atlanta's CIO rebuilt IT after the city's cyberattack — and what's next
Inheriting a city technologically and economically wounded by a cyberattack, Gary Brantley had to turn to the basics.
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10 cost-cutting tips to help businesses bounce back in 2021
IT budgets tightened during the pandemic. IT management must look closer at which cost cutting measures can help them recover from a difficult year.
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Permission granted by Gartner
How CIOs can help companies evolve amid disruption
CIOs need to respond to post-pandemic pressures by helping organizations become resilient and agile, Gartner says.
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Permission granted by Gartner
Gartner's strategic tech trends for 2021 turn pragmatic
Conversations with technology leaders are much more focused on the tactical this year, according to Brian Burke, research VP at Gartner.
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thanyakij, bongkarn. (2019). Retrieved from Pexels.
People-first work culture empowers telework productivity
Keeping employees motivated when times are tough not only creates a sense of camaraderie, but it can also help foster a companywide digital mindset.
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Pandemic highlighted how messy data sharing is, Mastercard exec says
More evolved techniques around data governance will need to rise to the challenges ahead, said Mastercard Chief Data Officer JoAnn Stonier.
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SaaS to generate $105B this year — but new models are taking root
The software as a service model is expected to grow by 12% annually. Infrastructure and platform as a service models are expected to grow faster.
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Pandemic fast-tracks tech, culture innovation
With no end of the pandemic in sight, companies are renewing the focus on tech innovation and culture to sustain telework and remote service delivery.
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Retrieved from BT on October 15, 2020
Telecom deploys AI to balance customer service supply and demand
Pairing customer service demand with technician availability requires access to the right data sets.
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American Airlines accelerated IT delivery with DevOps
Bogged down by legacy systems and lagging IT investments, airlines struggle to modernize. American Airlines turned to DevOps for a nimble approach.
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Transit agencies 'ill prepared' for cyberattack: survey
Only 60% of agencies have a cybersecurity plan in place and 43% say their plan is insufficient, according to the Mineta Transportation Institute.
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Expectations of the CIO are changing — more business, less technology
Responsibilities and titles are shifting as businesses rearchitect what role technology plays in core operations.
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Iven, William. (2014). [Photograph]. Retrieved from Pixabay.
Make room for intelligent failure, Deloitte exec says
Disruption means companies must experiment to survive, but leaders grapple with the element of risk amid budget constraints.
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Retail adopts smarter technology as industry relearns operations
Technology changes accelerated by the pandemic have staying power, as tech execs in the retail space focus on the technology that sustains operations amid pivotal change.
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How to effectively lead during the pandemic
Applying lessons from teams to executive leadership, the pandemic requires business leaders to tap into the human side of management.
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Opinion
5 keys to managing remote technology teams
Qualtrics CTO John Thimsen writes about lessons learned running an engineering organization in a pandemic, a far cry from the side-by-side work that was previously the norm.
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COVID-19 put stress on contact centers. Now, executives weigh tech to cut costs
Expanding call volumes requires more resources. In the coming years, use of omnichannel and automation features will rise as execs respond to shrinking IT budgets.
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How FedEx's CIO led a decade of modernization
Transformation at FedEx required a "clear-eyed look at what we have and then creating a clear mental model and architecture for what we wanted to become," said CIO Rob Carter.
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IBM
IBM shrinks with plans to spin-off managed infrastructure services arm
More than 60% of IBM's revenue comes from services, but with the spin-off, its portfolio will shift to lean on recurring revenue stemming from cloud software and solutions, IBM said.
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H&M
H&M wants to democratize AI with reusable components
The next step for H&M is deploying machine learning component libraries as retail dives deeper into digital.
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CIOs are preparing for the 'next normal'
Industry is redefining the CIO role and technology leaders stand to take on more permanent executive decision-making responsibilities.
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Trump administration tightens H-1B visa restrictions
New degree requirements are "a severe blow to the information technology world," said Kerri-Ann Griggs, attorney at Alston & Bird.
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Nationwide uses agile to scale AI, shorten delivery time
The insurer built an analytics product for commercial auto insurance and learned a key lesson: shifting methodologies led to faster business value.
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Yujin Kim/CIO Dive
Supreme Court pushes Google, Oracle to defend right to Java
Apple uses a different approach to declaring functions on its mobile platform, and it spent billions of dollars to do so. "Presumably you could have," said Justice Sonia Sotomayor, to Google's counsel.
