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How CIOs are improving the customer experience

As CX has become more ingrained in business initiatives and viewed less as an afterthought, business leaders have devoted more attention to understanding how end users interact with tech. With technology components under their watch, CIOs can play a pivotal role in shaping the customer experience.

included in this trendline
  • Walmart’s AI push prioritizes customer experience, personalization
  • SMBs seek efficiency, customer connections in tech upgrades
  • IT outages cost companies up to $1M per hour: report
Our Trendlines go deep on the biggest trends. These special reports, produced by our team of award-winning journalists, help business leaders understand how their industries are changing.
Davide Savenije Editor-in-Chief at Industry Dive.