Deep Dive

Industry insights from our journalists

What industry gets wrong about cyber insurance

Despite common perception, recovery from a cyber event — such as paying a ransom — cannot be decided by a carrier.
Samantha Ann Schwartz • Oct. 31, 2019
The forgotten ones: Ransomware preys on the resource-poor

When Brookside Medical Center was hit with ransomware, it refused to pay. The practice was forced to shutter.
Samantha Ann Schwartz • Oct. 17, 2019
Why grocers are looking outside the industry for executive talent

As challenges mount, an insular industry has started recruiting technology management from other channels. Should they extend their efforts across the C-suite?
Lauren Stine • Oct. 16, 2019
Tech giants and 2-year colleges are teaming up to teach in-demand skills

Amazon, Facebook and Google are among the companies helping institutions craft curriculum, but some worry such programs can be limiting.
Kelly Field • Sept. 09, 2019
A great talent drought awaits tech as valued skills shift

Could a debilitating shortage of talent await the tech industry? There are signs a drought is already here.
Roberto Torres • Aug. 16, 2019
Micron takes on smart manufacturing to fuel memory-hungry sectors

In the early 2000s, Micron's customers were PC-centric. But smartphones, internet of things devices at the edge, cloud computing and data centers are pushing the limits of memory technology.
Naomi Eide • July 16, 2019
Welcome to the drive-thru, AI will take your order

McDonald's and Sonic Drive-In are among the fast food chains testing voice-automation and AI as part of a push to modernize the drive-thru.
Julie Littman • July 08, 2019
Checking for vitals: Inside the Quest Diagnostics, LabCorp supply chain breach

The intrusion happened inside the American Medical Collection Agency, but responsibility is shared through its partner ecosystem.
Samantha Ann Schwartz • June 06, 2019
Data is important, but insights drive restaurant growth

To remain competitive in a digital market, operators must walk the tightrope of processing as much diner data as possible without ceding control to third parties or alienating customers.
Emma Liem Beckett • May 31, 2019
Where data privacy is law

Nevada's extension to an existing law for data collection security is set to go into effect on Oct. 1 but has a narrower scope than the CCPA.
Ryan McKnight and Samantha Ann Schwartz • May 30, 2019
The not-yet United States of data privacy, 1 year after GDPR

Fewer than 20 states have a data privacy bill in the works, with many taking their last breaths in committee, dying before making it to the governors' desks.
Samantha Ann Schwartz • May 22, 2019
Pharma, late to digital game, rushes to catch up

In the last two years, six of the largest pharmas appointed chief digital or information officers to top management for the first time, a signal of growing industry interest in revamping how it does business.
Ned Pagliarulo • May 15, 2019
Microsoft overcame its bad reputation, can Facebook do the same?

The reputation of Bill Gates and Microsoft today bears little resemblance to what it was in the '90s but Facebook is having a harder time.
Samantha Ann Schwartz • April 24, 2019
It's not just McDonald's — restaurant CIOs are hungry for tech

"It's hard to look cool if you've got a pager that was from the 1980s still in use," said the founder of Aaron Allen & Associates.
Samantha Ann Schwartz • April 11, 2019
For H-1B workers facing turmoil, opportunity lies abroad

After years in the H-1B program, all that Uday Verma had built — a career, friends, family, life — did not guarantee he would get to stay in the U.S. So he and his family left.
Naomi Eide • April 01, 2019
As 5G looms, most hospitals watch from the sidelines

"If you don't have a reliable network that takes in information in lickety-split time, how are you going to do healthcare?" asked Shafiq Rab, SVP and CIO at Rush.
Rebecca Pifer • March 22, 2019
The impetus for Slack's IPO and what it means for collaboration software

When Slack hit the market in 2013, it spoke to a greater industry need, but that doesn't mean it reinvented the wheel.
Samantha Ann Schwartz • March 13, 2019
How tech brings learning and development to deskless employees

On-the-go employees have little time to devote to learning — but innovations in tech are bridging the gap.
Pamela DeLoatch • March 13, 2019
After a breach, CISOs fall on their swords or play the role of scapegoat

Neither serves a company well, and yet it's no surprise that a C-suite overhaul is common after a massive data debacle.
Samantha Ann Schwartz • March 07, 2019
Was the skills gap based on a lie?

An upskilling crisis may require employers, governments and educators to work together — a reality with which many are still grappling.
Kathryn Moody • March 06, 2019
As an era of self-regulation ends, businesses fear uncharted, risky waters for data privacy

"For many companies, if you get this wrong, you could very well be out of business," the ANA's Dan Jaffe told Marketing Dive about the upcoming California Consumer Privacy Act.
Peter Adams • Feb. 26, 2019
2019 IPO outlook: Strong activity expected to continue, but eyes on the unicorns first

Although they are not business technology companies, all eyes are on Lyft and Uber for the momentum they create — or take away — in the market.
Alex Hickey • Feb. 21, 2019
Build vs. buy: How AWS balances organic growth and strategic acquisitions

With few acquisitions, the cloud leader tends to rely on organic growth of new functionalities. But in the last month, AWS picked up steam with the purchases of CloudEndure and TSO Logic.
Alex Hickey • Jan. 18, 2019
What makes a company a 'tech company,' and is the title worth the responsibility?

Companies recognize the role technology plays in competition. And every industry wants in.
Samantha Ann Schwartz • Dec. 12, 2018
Dramatic or justified? Retailers' fears push cloud customers from AWS to Microsoft, Google

Though AWS and Amazon.com operate separately, retailers feel they could unintentionally add to a competitor's profit.
Samantha Ann Schwartz • Nov. 30, 2018