AI

Shifts in customer, employee behavior driving automation budget growth

As users demand efficiency from businesses, a quarter of executives plan to boost automation budgets by at least 10%, according to a study.

By Roberto Torres • July 17, 2020

How to hang on to AI's advantage

As AI advances its mainstream enterprise presence, leaders must look into cloud-based AI and modernized data structure to retain competitiveness.

By Roberto Torres • July 16, 2020

C-suite leading AI projects as companies accelerate strategies

Though IT spend is expected to contract this year, executives aren't letting off the gas on their AI strategy.

By Roberto Torres • June 24, 2020

Gartner: Three-quarters of enterprises will 'operationalize' AI by 2024

COVID-19 drove the need for accurate, speedy insights into the inner workings of all businesses.

By Roberto Torres • June 22, 2020

AI job post growth slowed in the pandemic, LinkedIn says

When normalized against trends in overall job postings, AI and ML jobs still grew 8.3% year-over-year, indicating the setback may be temporary.

By Roberto Torres • June 16, 2020

Companies retrain machine learning models with pandemic in mind

Organizations can infuse empathy into their automation strategies, taking economic and health hardship into account.

By Roberto Torres • June 11, 2020

Pandemic increased automation appetite, but adoption hurdles await

For its next act, automation technology needs to prove it can help businesses quickly and sustainably adapt to sudden market changes.

By Roberto Torres • June 10, 2020

Sponsored by Bold360

CX in the time of social distancing: 4 ways self-service can help

It's time to drastically reimagine how we engage with customers in this new COVID-19 reality. Self-service is one tactic contact centers can utilize.

As FTC query looms, a look at big tech's largest AI acquisitions

Google, Facebook and Apple have the most AI acquisitions with undisclosed financial terms.

By Samantha Ann Schwartz • Feb. 18, 2020

IBM bets on blockchain to leverage cloud revenue

Blockchain application structure naturally gravitates to the cloud, said Jerry Cuomo, VP of blockchain technologies at IBM Blockchain.

By Roberto Torres • Feb. 12, 2020

Tech leaders issue calls for AI oversight. Where should government begin?

Habitually late to catch up with technology, legislators are called to haste by tech leaders. But general AI regulation might prove to be a difficult task.

By Roberto Torres • Jan. 30, 2020

AI acquisitions hit record numbers in 2019 as consolidation wave grows

In a scarce AI talent market, vendors target startups to grow AI skills and solutions in their workforce.

By Roberto Torres • Jan. 24, 2020

After CEOs, CIOs are the oldest members of the C-suite

CIOs trail CEOs as the oldest member of the C-suite, but the average age of technology executives has jumped since 2017.

By Roberto Torres • Jan. 22, 2020

At Davos, tech leaders call for AI regulation

Leaders from Microsoft and Google called for AI regulation, though both disagree on the EU's proposed moratorium on facial recognition. IBM launched a policy group to help shape regulation.

By Roberto Torres • Jan. 22, 2020

The state of AI across 5 industries

Business leaders expect financial and operational upside to artificial intelligence. But motivations aren't the same in every industry.

By Roberto Torres • Jan. 17, 2020

Intel taps HPE exec as CIO

Starting Jan. 30, Archana Deskus will begin leading Intel's global IT operations, with a heavy focus on data analytics, as the chipmaker plans for an AI-rich future.

By Roberto Torres • Jan. 15, 2020

H&M's AI operation helps make its supply chain more sustainable

A team is working to apply AI to different segments as part of a push to become as data-driven as possible.

By Emma Cosgrove • Jan. 15, 2020

Ancestry turned to AI to bring down cloud costs

One way to keep cloud costs down: let artificial intelligence find room for improvement.

By Roberto Torres • Jan. 14, 2020

CIO Dive's business technology predictions for 2020

In 2020, CIOs will spend their days using data to maximize the efficiency of their workforce, as cyberattacks and fierce competition loom large.

By Samantha Ann Schwartz , Roberto Torres , Naomi Eide • Jan. 13, 2020

25 business technology trends for 2020

As tech leaders plan for 2020 and beyond, keep a close eye on interoperability and making technology purchasing decisions that can remain flexible in the long-term. 

US adds AI export hurdles. Open source might lessen the impact

Much of the technology that underpins geospatial image recognition is available through open source.

By Roberto Torres • Jan. 08, 2020

On the road to AI adoption, execs grapple with expertise and data

Companies that fail to overcome the knowledge, data and tool barriers to AI adoption are at risk of ceding ground to the competition.

By Roberto Torres • Jan. 03, 2020

5 AI traps that dupe CIOs

IT leaders, be advised. If there's one thing AI is not, is magic, said Jeff McMillan, chief analytics and data officer at Morgan Stanley.

By Roberto Torres • Jan. 02, 2020

CIO Dive's Top News of 2019

The world of business technology is nonstop and the Top News of 2019 honors the constant churn.

9 cutting-edge technology startups to watch in 2020

Especially in the case of AI startups, the ultimate path to startup growth could lie behind an acquisition from some of the leading names in tech.

By Roberto Torres • Dec. 19, 2019