AI
-
Intention, education, testing: Removing bias from AI
Reducing AI bias starts by diversifying the teams that work on AI technology, as well as the data sets that inform algorithmic decisions.
By Roberto Torres • Jan. 13, 2021 -
3 essential UPS data analytics applications
The next chapter of UPS' data analytics strategy focuses on managing data as an asset to improve operations.
By Roberto Torres • Dec. 10, 2020 -
How Bank of America builds guardrails around AI
Independent testing helps Bank of America guarantee AI tools are deployed safely, said executive Catherine Bessant.
By Roberto Torres • Dec. 09, 2020 -
Technologists grapple with privacy, bias as AI inches closer to customers
Industry must contend with the ethical challenges of building AI as the technology expands in physical and digital customer touchpoints.
By Roberto Torres • Nov. 19, 2020 -
Rangel, David. [photograph]. Retrieved from https://unsplash.com/photos/4m7gmLNr3M0.
Data analytics, RPA top list of 2021 digital priorities, survey finds
In Gartner's most recent survey, all five of CFO's top priorities heading into 2021 are concerned with getting tech right.
By Jane Thier • Nov. 15, 2020 -
Deep Dive
The emerging wave of procurement and spend-management technology
As historically paperbound processes advance from automation to intelligence, procurement departments must address data and culture change.
By Gary Wollenhaupt • Nov. 12, 2020 -
Zoom, live captions and what it all means for workplace accessibility
Otter.ai launched a live meeting caption capability on Zoom, a step welcomed by accessibility experts. A more holistic accessibility approach is needed in the workplace.
By Roberto Torres • Nov. 03, 2020 -
AI needs C-suite funding to succeed
Assigning budget from high in the corporate hierarchy increases the probability of developing AI maturity, Gartner says.
By Roberto Torres • Oct. 29, 2020 -
'Wearing too many hats': How to bridge the AI skills gap
Tech leaders must invoke their "inner Steve Jobs" to attract AI talent, said Gartner's Arun Chandrasekaran.
By Roberto Torres • Oct. 27, 2020 -
Gartner: 10 changes coming to data analytics
Businesses that trust AI to operate will leverage different kinds of data input and infuse automation into how they extract insights.
By Roberto Torres • Oct. 26, 2020 -
Gartner's strategic tech trends for 2021 turn pragmatic
Conversations with technology leaders are much more focused on the tactical this year, according to Brian Burke, research VP at Gartner.
By Naomi Eide • Oct. 19, 2020 -
Pandemic highlighted how messy data sharing is, Mastercard exec says
More evolved techniques around data governance will need to rise to the challenges ahead, said Mastercard Chief Data Officer JoAnn Stonier.
By Roberto Torres • Oct. 16, 2020 -
Retrieved from BT on October 15, 2020
Telecom deploys AI to balance customer service supply and demand
Pairing customer service demand with technician availability requires access to the right data sets.
By Roberto Torres • Oct. 15, 2020 -
Retail adopts smarter technology as industry relearns operations
Technology changes accelerated by the pandemic have staying power, as tech execs in the retail space focus on the technology that sustains operations amid pivotal change.
By Roberto Torres • Oct. 12, 2020 -
H&M wants to democratize AI with reusable components
The next step for H&M is deploying machine learning component libraries as retail dives deeper into digital.
By Roberto Torres • Oct. 06, 2020 -
BMO Financial found AI success with a cash flow predictor. Now it wants to scale
Heads of IT will explore how AI can lead to new revenue streams as the technology expands its reach through the organizations in the year ahead.
By Roberto Torres • Oct. 05, 2020 -
Opinion
Why should anyone trust AI?
Artificial intelligence holds great potential for economic recovery if business leaders use it responsibly, Mastercard's Ed McLaughlin writes.
By Ed McLaughlin • Oct. 02, 2020 -
Pandemic pushes enterprise laggards to automate
Scaling and employee satisfaction drive IT heads to the technology, said Alan Hester, president of Nividous Software Solutions.
By Roberto Torres • Sept. 25, 2020 -
The profile of the chief data officer rose in the pandemic
From tracking consumption patterns to data health checks on existing systems, companies with a chief data officer in the C-suite relied on their leadership to push past disruption and support operations.
By Roberto Torres • Aug. 20, 2020 -
In Gartner's 2020 Hype Cycle, explainable AI leaps ahead
The annual report shows AI is "dominating and becoming pervasive in all the technology that we're using," said Gartner Research VP Brian Burke.
By Roberto Torres • Aug. 18, 2020 -
Shifts in customer, employee behavior driving automation budget growth
As users demand efficiency from businesses, a quarter of executives plan to boost automation budgets by at least 10%, according to a study.
By Roberto Torres • July 17, 2020 -
How to hang on to AI's advantage
As AI advances its mainstream enterprise presence, leaders must look into cloud-based AI and modernized data structure to retain competitiveness.
By Roberto Torres • July 16, 2020 -
C-suite leading AI projects as companies accelerate strategies
Though IT spend is expected to contract this year, executives aren't letting off the gas on their AI strategy.
By Roberto Torres • June 24, 2020 -
Gartner: Three-quarters of enterprises will 'operationalize' AI by 2024
COVID-19 drove the need for accurate, speedy insights into the inner workings of all businesses.
By Roberto Torres • June 22, 2020 -
AI job post growth slowed in the pandemic, LinkedIn says
When normalized against trends in overall job postings, AI and ML jobs still grew 8.3% year-over-year, indicating the setback may be temporary.
By Roberto Torres • June 16, 2020