AI & Future Tech

OpenAI’s ChatGPT hiccups serve as a fresh reminder of AI flaws

The AI-generated language model has been banned from Stack Overflow less than a week after its release.

By Lindsey Wilkinson • Dec. 5, 2022

Companies are bullish on digital transformation — but where should investment go?

Choosing the right set of technologies to adopt is a top hurdle for organizations, alongside issues of talent and scale.

By Roberto Torres • Dec. 1, 2022

Maersk, IBM to shut down blockchain joint venture TradeLens

The tool was intended to start a supply chain “digital revolution”. But it will shutter in Q1 2023 as it failed to achieve commercial viability. 

By Edwin Lopez • Nov. 30, 2022

CIOs: Here’s what your business modernization strategy should be

Technology drives business modernization, but it’s truly understanding what the business goals are before the solutioning starts.

By Brandon Carroll, Executive Director, Transformation, DevOps and Cloud Services, TEKsystems Global Services • Nov. 7, 2022

3 stages of machines’ evolution into customers

There's a coming shift in the customer base – one that sees an expansion of robots, appliances and algorithms as those making buying decisions.

By Roberto Torres • Nov. 1, 2022

2022 CIO Priorities

 Gartner Peer Insights data show CIOs focusing on hybrid work and cybersecurity.

Oct. 31, 2022

3 steps to an automated enterprise future

Technology leaders can help businesses prepare for major market changes through talent, project and governance strategies.

By Roberto Torres • Oct. 27, 2022

Sam’s Club finishes chainwide rollout of inventory-scanning robots

The wholesaler added the Inventory Scan tower atop automated floor scrubbing robots to report data like pricing and product availability back to club managers.

By Peyton Bigora • Oct. 24, 2022

6 Gartner predictions for the forward-thinking CIO

Virtual workspaces, cloud market consolidation and new strategies for cultivating and retaining tech talent will come to the fore as companies innovate for the future.

By Matt Ashare • Oct. 19, 2022

Cyber defense is not IT’s job alone, CISA CTO says

While tech executives must provide critical tools and procedures to lower cyber risk, the whole organization is responsible for fending off attackers.

By Roberto Torres • Oct. 18, 2022

10 Gartner tech trends to watch in 2023

From new entrants to incumbents, one thing is true for each technology: customization is key.

By Roberto Torres • Oct. 17, 2022

AI software spending set to nearly double by 2025: Forrester

Global spending on the software category will reach $64 billion in the next three years, up from $33 billion in 2021, the analyst firm expects.

By Roberto Torres • Oct. 14, 2022

7-Eleven seeking technology partners to improve its daily operations

The company has partnered with True, an investment and innovation firm, to help identify solutions that can boost efficiency and improve the shopping experience.

By Brett Dworski • Oct. 12, 2022

As NYC restricts AI in hiring, next steps remain cloudy

Other bills are on the books, but some hope regulation will ultimately force software audits and address algorithm biases.

By Brian Eastwood • Oct. 7, 2022

New hires won’t fix the AI skills gap

With internal training strategies, companies can meet highly sought-after talent needs while making use of employees’ business expertise.

By Roberto Torres • Oct. 6, 2022

Why it’s worth waiting on some emerging tech

Companies are spending more money and attention on emerging technologies, but hyped technologies — including Web3 and explainable AI — aren’t ready just yet. 

By Lindsey Wilkinson • Oct. 3, 2022

Can companies make decisions with AI?

The biggest challenge with enterprise AI insights is viewing the technology as a cultural shift — not an isolated tool.

By Roberto Torres • Oct. 3, 2022

Businesses wait and see on metaverse as tech debt limits experimentation

As metaverse, crypto and Web3 hog the headlines, enterprise leaders are waiting for competitors to invest first.

By Roberto Torres • Sept. 29, 2022

5 uncomfortable questions to improve enterprise data culture

Tech leaders must find the gaps in their data strategy to actively shape a data culture that enables insights-driven decision-making 

By Kim Herrington • Sept. 26, 2022

Where the benefits of responsible AI emerge

Constraints for AI programs abound, but recent research found tangible business benefits when implemented responsibly, including improved products and brand differentiation. 

By Roberto Torres • Sept. 22, 2022

Where AI fits in the Sam’s Club tech portfolio

AI helps drive purchases and improve the shopping experience. The bottom line is member retention, said CTO Vinod Bidarkoppa.

By Roberto Torres • Sept. 20, 2022

The metaverse joins the list of enterprise IT maybes

Securing, operationalizing and defining the metaverse are three challenges to wide adoption. Inventing the metaverse is another. 

By Matt Ashare • Sept. 9, 2022

AI can reimagine the contact center. Is the enterprise ready?

Conversational AI can shave tens of billions off labor costs, Gartner projects. But first, businesses must contend with key data and tech stack challenges. 

By Roberto Torres • Sept. 7, 2022

How New York Life deploys hybrid AI to ease underwriting

The convergence of big data, electronic health records, machine learning and human expertise is modernizing life insurance – in measured steps.

By Matt Ashare • Sept. 6, 2022

AI for everyone: Companies are bullish on automation

The talent crunch is not an impediment to AI. Businesses are now looking for new ways to accelerate deployments.

By Matt Ashare • Aug. 30, 2022