AI & Future Tech

For ethical deployments, companies need to explain and trace AI

Almost half of companies have AI programs that are lagging or in development, a BCG GAMMA report found.

By Roberto Torres • April 07, 2021

Deep Dive

Satellite internet: digital divide solution or 'science experiment'?

SpaceX and Amazon have said the technology can help rural America get online, but opponents say it's unproven and not worthy of federal investment.

By Chris Teale • March 30, 2021

How BofA and Autodesk plan to sustain hybrid work

Bank of America favors employees returning to the office, while Autodesk finds ways to integrate in-person and remote workforces.

By Katie Malone • March 26, 2021

What Walmart learned from its ML deployment

Successful machine learning implementation means using automation as a tool, not the solution.

By Katie Malone • March 24, 2021

Data and analytics to become 'core business function' in 2021: Gartner

A need for efficiency and competitive advantages is driving businesses to take data and analytics off the standby list.

By Roberto Torres • March 16, 2021

BofA banks on virtual reality to train workers for the 'moments of truth'

Immersive learning technology complements existing training resources, a company executive said, but it is not a replacement for all training.

By Ryan Golden • March 16, 2021

Manufacturing, retail and tech bosses say AI is moving too fast

The pandemic rushed along AI implementation, but the acceleration did not happen evenly across industries.

By Roberto Torres • March 09, 2021

To spot ideal AI use cases, look for trouble — and data

Data scarcity and quality issues can derail company investments in AI. Businesses should target repetitive tasks to increase impact.

By Roberto Torres • Feb. 23, 2021

Study: Two-thirds of executives plan to boost automation, AI spend

The pandemic is spurring more spending on automation and AI while creating workforce skill gaps, according to a McKinsey study.

By Jim Tyson • Feb. 18, 2021

IBM, Palantir partner to operationalize business AI deployments

The companies intend to help industries managing vast amounts of data — such as retail and financial services — govern and automate it across a hybrid environment. 

By Katie Malone • Feb. 08, 2021

Opinion

Gartner: How CIOs can make a business case for AI

Businesses will have to find the particular scenario, problem statement or use case that employs AI as part of the solution.

By Moutusi Sau • Jan. 27, 2021

Intention, education, testing: Removing bias from AI

Reducing AI bias starts by diversifying the teams that work on AI technology, as well as the data sets that inform algorithmic decisions.

By Roberto Torres • Jan. 13, 2021

3 essential UPS data analytics applications

The next chapter of UPS' data analytics strategy focuses on managing data as an asset to improve operations.

By Roberto Torres • Dec. 10, 2020

How Bank of America builds guardrails around AI

Independent testing helps Bank of America guarantee AI tools are deployed safely, said executive Catherine Bessant.

By Roberto Torres • Dec. 09, 2020

Technologists grapple with privacy, bias as AI inches closer to customers

Industry must contend with the ethical challenges of building AI as the technology expands in physical and digital customer touchpoints.

By Roberto Torres • Nov. 19, 2020

Data analytics, RPA top list of 2021 digital priorities, survey finds

In Gartner's most recent survey, all five of CFO's top priorities heading into 2021 are concerned with getting tech right.

By Jane Thier • Nov. 15, 2020

Deep Dive

The emerging wave of procurement and spend-management technology

As historically paperbound processes advance from automation to intelligence, procurement departments must address data and culture change.

By Gary Wollenhaupt • Nov. 12, 2020

Zoom, live captions and what it all means for workplace accessibility

Otter.ai launched a live meeting caption capability on Zoom, a step welcomed by accessibility experts. A more holistic accessibility approach is needed in the workplace.

By Roberto Torres • Nov. 03, 2020

AI needs C-suite funding to succeed

Assigning budget from high in the corporate hierarchy increases the probability of developing AI maturity, Gartner says. 

By Roberto Torres • Oct. 29, 2020

'Wearing too many hats': How to bridge the AI skills gap

Tech leaders must invoke their "inner Steve Jobs" to attract AI talent, said Gartner's Arun Chandrasekaran.

By Roberto Torres • Oct. 27, 2020

Gartner: 10 changes coming to data analytics

Businesses that trust AI to operate will leverage different kinds of data input and infuse automation into how they extract insights.

By Roberto Torres • Oct. 26, 2020

Gartner's strategic tech trends for 2021 turn pragmatic

Conversations with technology leaders are much more focused on the tactical this year, according to Brian Burke, research VP at Gartner.

By Naomi Eide • Oct. 19, 2020

Pandemic highlighted how messy data sharing is, Mastercard exec says

More evolved techniques around data governance will need to rise to the challenges ahead, said Mastercard Chief Data Officer JoAnn Stonier.

By Roberto Torres • Oct. 16, 2020

Telecom deploys AI to balance customer service supply and demand

Pairing customer service demand with technician availability requires access to the right data sets.

By Roberto Torres • Oct. 15, 2020

Retail adopts smarter technology as industry relearns operations

Technology changes accelerated by the pandemic have staying power, as tech execs in the retail space focus on the technology that sustains operations amid pivotal change.

By Roberto Torres • Oct. 12, 2020