AI & Future Tech

How AI earned a seat at the design table

Recommendation engines have changed how companies interact with customers. What happens when organizations invert the model?

By Matt Ashare • May 26, 2022

2 years later: Data strategies expand, yielding faster insights

Well into the pandemic, enterprise data strategies now aim for more flexibility and integration, as companies target faster insights, AI and automation.

By Jen A. Miller • April 5, 2022

Explore the Trendline➔

Low Code/No Code

Getting the most out of low code will require assessing how it can complement the rest of the tech tool suite.

By CIO Dive staff

Emerging tech rising to board-level concern

Over half of companies cite board of directors as key decision makers on 5G, edge and AI: Gartner.

By Roberto Torres • March 22, 2022

How to select the ideal AI pilot project

The best use cases may not be splashy, big problems — like curing cancer. Instead, target the small, impactful trouble spots.

By Jen A. Miller • March 11, 2022

Tech leaders fear the outcomes of biased AI: report

Companies can lose revenue, customers or staff due to the impact of bias in their algorithms, according to a DataRobot survey.

By Roberto Torres • Jan. 24, 2022

Companies tie AI success to cost savings, revenue growth: report

Businesses require mature AI adoption to reap the financial and organizational benefits of the technology.

By Roberto Torres • Jan. 18, 2022

Deere CTO: Data quality sets pace for future of AI

Companies hoping to accelerate application development must set up data architectures with the future in mind, according to CTO Jahmy Hindman.

By Roberto Torres • Jan. 12, 2022

The next step in FedEx's automation journey: Handling the largest and smallest packages

Fewer steps involving manual inputs are vital for the company to keep service levels high amid a challenging labor environment.

By Max Garland • Dec. 16, 2021

Enterprise AI success starts by curbing expectations

To bridge the gap between possible and expected outcomes of technology, companies should inch their way to automation, experts say.

By Roberto Torres • Dec. 14, 2021

3 steps toward sustainable AI scaling: Deloitte

As leaders seek evergreen value from their AI strategies, companies must address their data, operating models and talent strategies, according to Deloitte experts.

By Roberto Torres • Dec. 10, 2021

Dell's digitized supply chain makes demand planning easier during chip shortage

The company runs virtual simulations to better detect potential disruptions and shape demand to available supply. 

By Sarah Zimmerman • Dec. 9, 2021

How CVS uses ML to personalize the pharmacy

Dedicated scrum teams carry out experiments in real time, using ML to make it easier for people to pick up their medications.

By Roberto Torres • Dec. 9, 2021

AI spend to 'grow rapidly,' validation for CIOs as experiments pay off

Leaders are looking to AI tools, such as knowledge management, for its potential to boost revenue and worker efficiency.

By Roberto Torres • Nov. 30, 2021

5 questions to ask before buying AI products

Leaders must assess the business value, sophistication and track record of AI products before committing to a solution.

By Roberto Torres • Nov. 18, 2021

Most employees waste up to 8 hours a week finding data, survey said

The long-touted merits of AI and automation are creeping into the workflow, and more employees see the advanced technology as a way to make their work lives a touch easier.

By Naomi Eide • Nov. 16, 2021

Chipotle, Gulfstream share their tech strategies to improve worker experiences

VR and automation can improve outcomes for workers and customers, the executives said Wednesday at Forbes CIO Next virtual series.

By Roberto Torres • Nov. 12, 2021

Demand for AI, emerging tech skills stand out in IT talent shortage

The rise in emerging tech hiring shows a resurgence of AI, automation and robotics activities in the enterprise, according to CompTIA.

By Roberto Torres • Nov. 8, 2021

Emerging technologies: Creating new ways to solve business problems

The most successful CIOs of the future will be those who seamlessly provide optimal customer and employee experiences while enabling business innovation.

By GHISLAINE ENTWISLE, Managing Director, Technology Consulting, Melbourne (AU) & SCOTT LALIBERTE, Managing Director, Global Leader, Emerging Technology Solutions, Philadelphia • Nov. 8, 2021

A CIO's guide to developing a low-code/no-code strategy

The technology promises to transform how applications are created, yet companies have to rethink who can, and should, develop self-service tools. (Hint: It's no longer just engineers.) 

By Christian Kelly, Sriram Sabesan • Nov. 5, 2021

AI use lifts team morale, research finds

The AI upside for company culture trickles down: Better productivity lifts worker satisfaction, strengthening teams along the way.

By Roberto Torres • Nov. 2, 2021

McDonald's to sell McD Tech Labs to IBM

The company is evolving its technology strategy, weighing decisions to build technology in-house rather than using partners to develop and scale products, CEO Chris Kempczinski said.

By Emma Liem Beckett • Oct. 27, 2021

Want next-gen tech and processes? Look outside IT for support

The shift toward citizen developers is not about leaving IT out of the mix. Instead, technology advances are made through business and IT co-creation.

By Roberto Torres • Oct. 26, 2021

Half of restaurant operators plan to deploy automation in 2-3 years, report finds

Restaurants are warming up to the idea of using automation technology to fill labor gaps, a trend gaining momentum across sectors. 

By Alicia Kelso , Naomi Eide • Oct. 15, 2021

Executives show bias, question AI-based decisions

Enterprises must address bias toward AI inputs in decision-making, according to research published in the MIT Sloan Management Review research.

By Roberto Torres • Oct. 14, 2021

How to train, test and maintain AI and machine learning models

To understand the skill required to train them, it's useful to get a sense of the model creation process — from start to finish.

By Steven Kursh and Art Schnure • Oct. 7, 2021