ServiceNow spots sales opportunities post-CrowdStrike outage

CEO Bill McDermott said instant visibility into disrupted systems in customer environments helped accelerate remediation efforts. 

By Lindsey Wilkinson • July 26, 2024

SysAdmins split on AI’s impact, but still want training

The technology is most often used in log analysis, troubleshooting and detecting and remediating incidents, admins told Action1.

By Lindsey Wilkinson • July 26, 2024

Explore the Trendline➔

Generative AI

Companies are pushing technology executives to leverage generative AI, a task that requires customized strategies and the necessary guardrails.

By CIO Dive staff

Google ties billions in revenue this year to generative AI

Alphabet CEO Sundar Pichai said underinvesting in the technology is a larger risk than overinvesting, as vendors pour resources into developing chips, models and infrastructure. 

By Lindsey Wilkinson • July 24, 2024

Only 6% of organizations have held off on generative AI, Capgemini says

AI maturity varies, but IT, risk management and logistics were the most common adoption routes, according to the survey. 

By Lindsey Wilkinson • July 23, 2024

Widespread adoption still elusive for generative AI tools in ERP

Executives are grappling with pending software updates and the technology’s relative novelty.

By Jen A. Miller • July 22, 2024

Legacy tech upgrades cost the average business nearly $3M last year

Maintenance costs, impacts on the data stack and AI ambitions are pushing companies to modernize, a SnapLogic survey found.

By Lindsey Wilkinson • July 19, 2024

As IT costs mount, CIOs want hybrid cloud with better connectivity

Colocation data centers bridge the gap between cloud and on-prem but bring interoperability challenges, according to a CoreSite report.

By Matt Ashare • July 19, 2024

Salesforce launches customer-facing generative AI assistant

Einstein Service Agent can better interpret customer context and autonomously determine the next best action.

By Bryan Wassel • July 18, 2024

OpenAI unveils GPT-4o mini, a cost-efficient model

The company said its mini model is more than 60% cheaper than GPT-3.5 Turbo. Smaller models have spread as organizations look to trim generative AI costs.

By Lindsey Wilkinson • July 18, 2024

How CIOs set the pace of generative AI adoption

Moving too slowly can give competitors the advantage, but rapid deployment brings its own set of challenges. 

By Lindsey Wilkinson • July 18, 2024

Data center building boom fuels global IT spend growth

As hyperscalers pour billions into infrastructure, enterprises are investing in generative AI capabilities, driving up tech spending across categories.

By Matt Ashare • July 17, 2024

Ralph Lauren hires Levi’s exec as new tech chief

Christopher Conrad is taking over as chief digital and technology officer ahead of Janet Sherlock’s upcoming retirement.

By Lindsey Wilkinson • July 16, 2024

UK regulators scrutinize Microsoft’s hiring of Inflection CEO, staff

An inquiry will assess whether the vendor's move to hire Inflection's leaders and staff impacts market competitiveness.

By Roberto Torres • July 16, 2024

PwC adds chief AI officer to C-suite as implementation rolls forward

The professional services firm appointed Dan Priest to lead the U.S. firm’s AI journey and serve customers on the same path. 

By Lindsey Wilkinson • July 16, 2024

SAP soups up cloud migration package with expense tracking and sales tools

The enterprise software provider added Sales Cloud and Concur Expense to the GROW with SAP migration incentive program Monday.

By Matt Ashare • July 15, 2024

Not ready for AI: Enterprises grapple with data, infrastructure gaps

Businesses need better security, quality and flexibility from their data foundations to meet generative AI goals, a Hitachi Vantara report found.

By Lindsey Wilkinson • July 12, 2024

CIOs resist vendor-led AI hype, seeking out transparency

As vendors fuel a sense of urgency on AI adoption, CIOs turn to risk mitigation frameworks to clear the smoke.

By Lindsey Wilkinson • July 12, 2024

AWS unveils generative AI app development feature in Amazon Q

Amazon Q Apps can turn natural language prompts into applications, the company said. 

By Lindsey Wilkinson • July 11, 2024

Aging devices, not AI PCs, drive PC shipment uptick

As next year’s Windows 10 support cliff approaches, companies are ramping up to a massive device refresh cycle, according to Gartner research.

By Matt Ashare • July 11, 2024

Capital One leans on its cloud maturity to support AI adoption

“It's difficult to imagine doing AI at scale without a solid foundation of experience using and scaling applications in cloud,” the bank’s SVP and Head of AI Product Aparna Sinha said.

By Matt Ashare • July 10, 2024

AI could save some professionals 200 hours per year

Legal, tax and risk pros want guardrails in place as adoption moves forward, a Thomson Reuters report found.

By Lindsey Wilkinson • July 9, 2024

Google’s AI efforts slow sustainability gains

The company’s greenhouse gas emissions climbed 13% last year as compute intensity increased, according to its annual environmental report.

By Lindsey Wilkinson • July 9, 2024

Data center crunch drives up rental costs as vacancy rates plummet

In the shadow of resource-hungry hyperscaler infrastructure projects, private data center space is getting hard to come by in congested cloud regions. 

By Matt Ashare • July 8, 2024

Enterprises near migration bottleneck as SAP deadlines approach

More than half of the ERP giant’s customers risk running out of maintenance support by 2027, according to an analysis by Basis CTO David Lees.

By Matt Ashare • July 8, 2024

3 ways to unlock AI’s full potential and overcome infrastructure pitfalls

Unlike traditional IT, AI infrastructure involves new and complex individual technologies, requiring specialized knowledge to design, build, deploy and manage a complete integrated system.

By Jonathan Ha, Sr. Director of Product Management, Penguin Solutions • July 8, 2024