AI & Future Tech
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ServiceNow targets service management with generative AI integrations
The IT service management solution provides AI-driven search capabilities, and can automatically summarize cases, incident details and agent chat history.
By Lindsey Wilkinson • Sept. 20, 2023 -
Oracle plugs AI into industry clouds, deepens Nvidia partnership
The hyperscaler announced generative AI enhancements to its customer service and healthcare platforms at Oracle CloudWorld 2023.
By Matt Ashare • Sept. 19, 2023 -
Explore the Trendline➔
Cecilie_Arcurs via Getty ImagesTrendlineLow Code/No Code
Getting the most out of low code will require assessing how it can complement the rest of the tech tool suite.
By CIO Dive staff -
Google Bard lands in Docs, Drive apps as generative AI adoption rolls on
Called Extensions, the feature lets users link Bard with Google apps, allowing the tool to locate files or pull relevant information from email threads.
By Lindsey Wilkinson • Sept. 19, 2023 -
Lucie McCarthy/CIO Dive, data from CIO Dive virtual event, Sept. 13, 2023.
How Principal Financial Group fast tracked its AI plans thanks to cloud
Cloud gave the company the flexibility to test generative AI’s potential broadly before settling on specific business applications of the technology.
By Matt Ashare • Sept. 19, 2023 -
Microsoft, Oracle tighten multicloud alliance, ease data migrations
In the new arrangement, Oracle will operate and manage qualifying cloud infrastructure services directly within Microsoft's data centers.
By Matt Ashare • Sept. 15, 2023 -
Salesforce plans 3,300 new hires amid redoubled AI push
The hiring efforts come nearly eight months after Salesforce announced cuts to 8,000 roles across departments.
By Roberto Torres • Sept. 15, 2023 -
EY completes $1.4B AI investment, launches in-house platform
As part of the push, the company built a large language model currently used by 4,200 employees in a pilot program.
By Lindsey Wilkinson • Sept. 14, 2023 -
8 more companies join White House AI safety push
The recent push from the Biden administration adds to congressional and state-level interest in AI oversight.
By Roberto Torres • Sept. 13, 2023 -
Oracle races to expand cloud regions, anticipating demand surge
“Because we have far more demand than we can supply, our biggest challenge is building data centers as quickly as possible,” Oracle CEO Safra Catz said.
By Matt Ashare • Sept. 12, 2023 -
Salesforce infuses rebranded CRM with AI, launches Einstein Copilot
The software giant is introducing a conversational generative AI assistant baked into all applications.
By Lindsey Wilkinson • Sept. 12, 2023 -
AI adoption in software development is slow to take root
Just 1 in 4 organizations use AI in the software development lifecycle, but those who have adopted it are chasing efficiency and faster cycle times, a GitLab survey found.
By Lindsey Wilkinson • Sept. 8, 2023 -
California to set guidelines for public sector generative AI
The state, which joins a growing number of governing bodies scrutinizing generative AI, will issue public sector usage guidelines by January.
By Lindsey Wilkinson • Sept. 8, 2023 -
Most unstructured enterprise data is siloed, report finds
Potential data breach costs nearly double for organizations with more fragmented data stockpiles, an IDC report found.
By Roberto Torres • Sept. 7, 2023 -
SaaS moves to usage-based pricing as enterprises optimize tech spend
Software providers shift to pay-as-you-go billing to bolster revenue growth and give customers more flexibility.
By Matt Ashare • Sept. 6, 2023 -
Slack expands no-code, AI capabilities in latest update
The software vendor announced a slate of updates to its native automation features, allowing users to create custom workflows or choose from templates.
By Lindsey Wilkinson • Sept. 6, 2023 -
Intuit launches AI-fueled financial assistant for consumers, small businesses
The tool assists Intuit tax advisors, providing personalized recommendations and helps customers contextualize finances through a conversational interface.
By Lindsey Wilkinson • Sept. 6, 2023 -
BMW Group taps AWS to engineer its automated driving platform
The luxury carmaker will shift engineering and operational deployment of new vehicle technologies from on-prem to the cloud.
By Matt Ashare • Sept. 5, 2023 -
Don’t rush ethics in generative AI adoption plans
Even when leaders feel the pressure to adopt generative AI quickly, ethical frameworks and use case policies should guide their plans.
By Lindsey Wilkinson • Sept. 5, 2023 -
Walmart rolls out generative AI-powered assistant to 50K employees
The retailer joins a growing group of large U.S. enterprises equipping workers with generative AI capabilities customized to internal systems.
By Lindsey Wilkinson • Aug. 30, 2023 -
Generative AI copyright battle heats up with Copyright Office inquiry
Officials are looking into the use of protected works to train AI models and whether copyright protections should be granted to AI-generated works.
By Lindsey Wilkinson • Aug. 30, 2023 -
Salesforce’s on-prem clients face cloud migration pressure: Gartner
The SaaS company raised fees for on-prem Tableau users, signaling its intention to keep shifting customers to the cloud, Gartner analysts said.
By Alexei Alexis • Aug. 30, 2023 -
Google Cloud unveils new TPUs in race to optimize AI hardware
The new generation chips are optimized to handle the growing volume of generative AI model training and inference workloads.
By Matt Ashare • Aug. 29, 2023 -
Few employees are confident in their generative AI abilities
Don’t be fooled by the hype — employees need guidance to use generative AI tools safely and effectively.
By Lindsey Wilkinson • Aug. 29, 2023 -
OpenAI launches ChatGPT Enterprise as hyperscalers grow AI marketplaces
Though ChatGPT sparked the generative AI wave, hyperscalers are positioning themselves as all-inclusive shopping destinations for large language model solutions.
By Lindsey Wilkinson • Aug. 29, 2023 -
SAP brings generative AI to data cloud platform with Google’s help
The solution infuses the ERP provider’s data ecosystem with Vertex AI tools and initially targets the automotive industry.
By Matt Ashare • Aug. 29, 2023