IT Strategy

  • A blue screen with an unhappy face is depicted on a screen in the background behind glass and in front of a person looking down.
    Image attribution tooltip
    Anthony Kwan / Stringer via Getty Images
    Image attribution tooltip

    CrowdStrike software update at the root of a massive global IT outage

    A defective software update led to major disruptions in aviation, banking and other industries Friday as Microsoft 365 services were impacted worldwide.

    By David Jones , Updated 11 hours ago
  • The Salesforce logo is seen at its headquarters in San Francisco
    Image attribution tooltip
    Stephen Lam via Getty Images
    Image attribution tooltip

    Salesforce launches customer-facing generative AI assistant

    Einstein Service Agent can better interpret customer context and autonomously determine the next best action.

    By Bryan Wassel • July 18, 2024
  • Trendline

    Hybrid work

    Companies must have digital solutions in place to enable collaboration, connectivity and communication.

    By CIO Dive staff
  • Clock on white wall in Office
    Image attribution tooltip
    onurdongel via Getty Images
    Image attribution tooltip

    How CIOs set the pace of generative AI adoption

    Moving too slowly can give competitors the advantage, but rapid deployment brings its own set of challenges. 

    By July 18, 2024
  • A USAA campus building is pictured with the company logo above the entrance.
    Image attribution tooltip
    Permission granted by USAA
    Image attribution tooltip

    Inside USAA’s 3-year push to clean up a massive data estate

    Chief Data and Analytics Officer Ramnik Bajaj set firm migration deadlines for the company’s move to a centralized Snowflake environment.

    By July 17, 2024
  • An individual interacts with an AI chatbot on a computer screen.
    Image attribution tooltip
    Laurence Dutton via Getty Images
    Image attribution tooltip

    AI budgets poised to surge in 2025

    One in 3 enterprises plan to invest at least $10 million in AI next year, according to EY.

    By Alexei Alexis • July 17, 2024
  • Mustafa Suleyman, wearing a black and white sweater, speaks during a tech conference
    Image attribution tooltip
    Riccardo Savi via Getty Images
    Image attribution tooltip

    UK regulators scrutinize Microsoft’s hiring of Inflection CEO, staff

    An inquiry will assess whether the vendor's move to hire Inflection's leaders and staff impacts market competitiveness.

    By July 16, 2024
  • Shot of a young businesswoman looking stressed while using a laptop during a late night at work.
    Image attribution tooltip
    Layla Bird via Getty Images
    Image attribution tooltip

    As CISOs grapple with the C-suite, job satisfaction takes a hit

    Research found CISO job satisfaction has direct ties to how much — or little — access security leaders have to company management.

    By Sue Poremba • July 15, 2024
  • Artist graphic of a lock
    Image attribution tooltip
    Permission granted by Thomas Brodahl
    Image attribution tooltip
    Sponsored by Ironclad

    Time to get serious about SaaS security

    Why don’t we see more emphasis and attention on SaaS app security? Not because it doesn’t matter, but because the problem seems insoluble. 

    By John Fiedler, Ironclad CISO • July 15, 2024
  • Computers stacked on a moving pallet.
    Image attribution tooltip
    baranozdemir via Getty Images
    Image attribution tooltip

    Aging devices, not AI PCs, drive PC shipment uptick

    As next year’s Windows 10 support cliff approaches, companies are ramping up to a massive device refresh cycle, according to Gartner research.

    By July 11, 2024
  • A Guitar Center signage hangs outside a storefront against a blue sky backdrop
    Image attribution tooltip
    The image by JeepersMedia is licensed under CC BY 2.0
    Image attribution tooltip

    Guitar Center revamps tech leadership to tune the customer experience

    Adolfo Rodriguez, incoming chief technology and information officer, most recently served as SVP of technology transformation at Advance Auto Parts.

    By July 10, 2024
  • Snowflake office building in San Mateo, CA.
    Image attribution tooltip
    Permission granted by Snowflake
    Image attribution tooltip

    Snowflake allows admins to enforce MFA as breach investigations conclude

    Three months after an attacker targeted more than 100 customer environments, Snowflake is making it easier for existing customers to enforce MFA but isn’t requiring it.

    By Matt Kapko • July 9, 2024
  • a tech worker sits in front of a terminal in a brightly lit office
    Image attribution tooltip
    gilaxia via Getty Images
    Image attribution tooltip

    Tech unemployment rose to nearly 4-year high in June

    A CompTIA analysis of official data shows IT unemployment reached 3.7% among technology professions, in line with a national upward trend.

    By July 8, 2024
  • People gathering in an large room with different vendor signs.
    Image attribution tooltip
    Naomi Eide/CIO Dive
    Image attribution tooltip

    To fill cybersecurity skills gaps, experts look to novel measures

    The pace of change is driving workforce skills gaps, and traditional learning pathways can't keep up with demand.

    By Rosalyn Page • July 3, 2024
  • Attendees walk through an expo hall at AWS re:Invent 2023, a conference hosted by Amazon Web Services, at The Venetian Las Vegas on November 28, 2023 in Las Vegas, Nevada.
    Image attribution tooltip
    Noah Berger / Stringer via Getty Images
    Image attribution tooltip

    AWS adds step-by-step guides to its AI assistant’s capabilities

    The company is “trying to save agents time but also lower the cognitive load,” VP of Customer Experience Pasquale DeMaio said.

    By Bryan Wassel • July 2, 2024
  • an executive reviews information on their tablet inside a boardroom
    Image attribution tooltip
    simon2579 via Getty Images
    Image attribution tooltip

    AI to take starring role in the C-suite of the future

    Executive appointments focused on AI reflect an intention to invest in the technology, West Monroe’s Casey Foss said.

    By July 2, 2024
  • Panelists talk about the need for alliances between employers and educators at the AWS Summit in Washington, D.C. on June 27, 2024.
    Image attribution tooltip
    Lindsey Wilkinson/CIO Dive
    Image attribution tooltip

    Employers, educators team up to bridge critical tech skills gaps

    Businesses can help build a broader talent pipeline by providing internships and apprenticeships, giving students the chance to grow their skills on the job.

    By July 1, 2024
  • Microsoft President and Vice Chair Brad Smith speaks April 12, 2023, at the Semafor World Economy Summit in Washington D.C.
    Image attribution tooltip
    Drew Angerer via Getty Images
    Image attribution tooltip

    Microsoft alerts additional customers of state-linked threat group attacks

    The company told customers the Midnight Blizzard attacks disclosed in January were more widespread than previously known.

    By David Jones • July 1, 2024
  • A person works on code on a computer monitor.
    Image attribution tooltip
    Tirachard via Getty Images
    Image attribution tooltip

    HR is often left out of AI plans, despite the need for upskilling and inclusion

    Organizational leaders can play a role in aligning AI strategy with broader company goals.

    By Carolyn Crist • June 28, 2024
  • an empty office with an open floor plan
    Image attribution tooltip
    Portra via Getty Images
    Image attribution tooltip

    CIOs must address the IT skills gap — now

    Tech chiefs must help their companies craft a meaningful IT employment value proposition to meet staffing goals.

    By Mbula Schoen • June 27, 2024
  • A backlit silhouette of a student wearing a cap and gown
    Image attribution tooltip
    Dan Kitwood via Getty Images
    Image attribution tooltip

    Employers favor AI talent with master’s degrees

    Three-quarters of employers seek AI savvy candidates with graduate-level credentials, according to a review of job posts by National University.

    By June 27, 2024
  • A male IT specialist holds a laptop and discusses work with a female server technician in a data center, standing before a rack server cabinet with a cloud server icon and visualization.
    Image attribution tooltip
    gorodenkoff via Getty Images
    Image attribution tooltip

    Cloud security becoming top priority for companies worldwide

    The sensitivity of data placed in the cloud and application sprawl are two factors complicating security, Thales found.

    By David Jones • June 25, 2024
  • An empty office with monitors and other devices.
    Image attribution tooltip
    Alvarez via Getty Images
    Image attribution tooltip

    Tech workplaces haven’t caught up to new work patterns, research shows

    Return-to-office policies don’t appear to increase office utilization as much as previously thought.

    By Carolyn Crist • June 24, 2024
  • KPMG logo on a skyscraper at night in Toronto CBD, Ontario, Canada.
    Image attribution tooltip
    BalkansCat via Getty Images
    Image attribution tooltip

    KPMG partners with Microsoft to deploy Copilot, upgrade internal ChatGPT tool

    The firm’s Advisory Content Chat tool was built using Microsoft’s OpenAI Service and Azure AI Search.

    By June 24, 2024
  • An office workers looks at a laptop screen while using a mouse
    Image attribution tooltip
    gorodenkoff via Getty Images
    Image attribution tooltip

    What CIOs can learn from the first 30 days of an AI copilot trial

    Tech leaders can gain critical information to help support wider adoption plans.

    By Jen A. Miller • June 24, 2024
  • A hockey player scores a goal while another attempts to block while a crowd watches in the background.
    Image attribution tooltip

    Sam Navarro/USA TODAY/Reuters

    Image attribution tooltip

    How the NHL modernized its draft app in the cloud

    “We didn’t copy one single bit of code,” the league’s SVP of Technology Grant Nodine said. “We reimagined the database, too.”

    By Updated June 25, 2024