IT Strategy


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    CrowdStrike software update at the root of a massive global IT outage

    A defective software update led to major disruptions in aviation, banking and other industries Friday as Microsoft 365 services were impacted worldwide.

    By David Jones , Updated 11 hours ago
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    Salesforce launches customer-facing generative AI assistant

    Einstein Service Agent can better interpret customer context and autonomously determine the next best action.

    By Bryan Wassel • July 18, 2024
  • Trendline

    Hybrid work

    Companies must have digital solutions in place to enable collaboration, connectivity and communication.

    By CIO Dive staff
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    How CIOs set the pace of generative AI adoption

    Moving too slowly can give competitors the advantage, but rapid deployment brings its own set of challenges. 

    By July 18, 2024
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    Inside USAA’s 3-year push to clean up a massive data estate

    Chief Data and Analytics Officer Ramnik Bajaj set firm migration deadlines for the company’s move to a centralized Snowflake environment.

    By July 17, 2024
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    AI budgets poised to surge in 2025

    One in 3 enterprises plan to invest at least $10 million in AI next year, according to EY.

    By Alexei Alexis • July 17, 2024
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    UK regulators scrutinize Microsoft’s hiring of Inflection CEO, staff

    An inquiry will assess whether the vendor's move to hire Inflection's leaders and staff impacts market competitiveness.

    By July 16, 2024
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    As CISOs grapple with the C-suite, job satisfaction takes a hit

    Research found CISO job satisfaction has direct ties to how much — or little — access security leaders have to company management.

    By Sue Poremba • July 15, 2024
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    Sponsored by Ironclad

    Time to get serious about SaaS security

    Why don’t we see more emphasis and attention on SaaS app security? Not because it doesn’t matter, but because the problem seems insoluble. 

    By John Fiedler, Ironclad CISO • July 15, 2024
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    Aging devices, not AI PCs, drive PC shipment uptick

    As next year’s Windows 10 support cliff approaches, companies are ramping up to a massive device refresh cycle, according to Gartner research.

    By July 11, 2024
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    The image by JeepersMedia is licensed under CC BY 2.0
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    Guitar Center revamps tech leadership to tune the customer experience

    Adolfo Rodriguez, incoming chief technology and information officer, most recently served as SVP of technology transformation at Advance Auto Parts.

    By July 10, 2024
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    Snowflake allows admins to enforce MFA as breach investigations conclude

    Three months after an attacker targeted more than 100 customer environments, Snowflake is making it easier for existing customers to enforce MFA but isn’t requiring it.

    By Matt Kapko • July 9, 2024
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    Tech unemployment rose to nearly 4-year high in June

    A CompTIA analysis of official data shows IT unemployment reached 3.7% among technology professions, in line with a national upward trend.

    By July 8, 2024
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    Naomi Eide/CIO Dive
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    To fill cybersecurity skills gaps, experts look to novel measures

    The pace of change is driving workforce skills gaps, and traditional learning pathways can't keep up with demand.

    By Rosalyn Page • July 3, 2024
  • Attendees walk through an expo hall at AWS re:Invent 2023, a conference hosted by Amazon Web Services, at The Venetian Las Vegas on November 28, 2023 in Las Vegas, Nevada.
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    AWS adds step-by-step guides to its AI assistant’s capabilities

    The company is “trying to save agents time but also lower the cognitive load,” VP of Customer Experience Pasquale DeMaio said.

    By Bryan Wassel • July 2, 2024
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    AI to take starring role in the C-suite of the future

    Executive appointments focused on AI reflect an intention to invest in the technology, West Monroe’s Casey Foss said.

    By July 2, 2024
  • Panelists talk about the need for alliances between employers and educators at the AWS Summit in Washington, D.C. on June 27, 2024.
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    Lindsey Wilkinson/CIO Dive
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    Employers, educators team up to bridge critical tech skills gaps

    Businesses can help build a broader talent pipeline by providing internships and apprenticeships, giving students the chance to grow their skills on the job.

    By July 1, 2024
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    Microsoft alerts additional customers of state-linked threat group attacks

    The company told customers the Midnight Blizzard attacks disclosed in January were more widespread than previously known.

    By David Jones • July 1, 2024
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    HR is often left out of AI plans, despite the need for upskilling and inclusion

    Organizational leaders can play a role in aligning AI strategy with broader company goals.

    By Carolyn Crist • June 28, 2024
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    Opinion

    CIOs must address the IT skills gap — now

    Tech chiefs must help their companies craft a meaningful IT employment value proposition to meet staffing goals.

    By Mbula Schoen • June 27, 2024
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    Employers favor AI talent with master’s degrees

    Three-quarters of employers seek AI savvy candidates with graduate-level credentials, according to a review of job posts by National University.

    By June 27, 2024
  • A male IT specialist holds a laptop and discusses work with a female server technician in a data center, standing before a rack server cabinet with a cloud server icon and visualization.
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    gorodenkoff via Getty Images
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    Cloud security becoming top priority for companies worldwide

    The sensitivity of data placed in the cloud and application sprawl are two factors complicating security, Thales found.

    By David Jones • June 25, 2024
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    Tech workplaces haven’t caught up to new work patterns, research shows

    Return-to-office policies don’t appear to increase office utilization as much as previously thought.

    By Carolyn Crist • June 24, 2024
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    KPMG partners with Microsoft to deploy Copilot, upgrade internal ChatGPT tool

    The firm’s Advisory Content Chat tool was built using Microsoft’s OpenAI Service and Azure AI Search.

    By June 24, 2024
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    What CIOs can learn from the first 30 days of an AI copilot trial

    Tech leaders can gain critical information to help support wider adoption plans.

    By Jen A. Miller • June 24, 2024
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    Sam Navarro/USA TODAY/Reuters

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    How the NHL modernized its draft app in the cloud

    “We didn’t copy one single bit of code,” the league’s SVP of Technology Grant Nodine said. “We reimagined the database, too.”

    By Updated June 25, 2024