IT Strategy
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Best Western puts customer experience at the center of AWS migration
By moving the reservations system to the cloud, Best Western hopes to improve its system availability.
By Roberto Torres • Dec. 06, 2019 -
What isn't 'as a Service' in enterprise technology?
In enterprise, adoption of service-based tools is the norm. Lagging adoption means competitive disadvantages, decision-makers say.
By Roberto Torres • Dec. 04, 2019 -
58% of companies fail to meet GDPR's data request deadlines
By comparison, 70% of companies last year didn't meet requests on time, according to Talend.
By Samantha Ann Schwartz • Dec. 04, 2019 -
From IoT to AI, tech's role grows in farming
Farms generate half a million data points per day and technology firms are stepping in to help farmers capitalize on it.
By Jen A. Miller • Dec. 02, 2019 -
Tips for navigating an outage during peak season
Retailers say they're prepared for capacity, but at least one-quarter don't have a real-time recovery plan.
By Samantha Ann Schwartz • Dec. 02, 2019 -
AT&T and Microsoft give 5G an edge
The service launch means Microsoft assures the allegiance of a key player in the 5G space, as demand for edge computing is projected to rise.
By Roberto Torres • Nov. 27, 2019 -
Most workers don't think automation is coming for their jobs
Employee perception of automation technology signals a competitive edge for employers who deploy these tools successfully.
By Roberto Torres • Nov. 27, 2019 -
Q&A'The Unicorn Project' turns DevOps into a rebellion
CIO Dive spoke with author Gene Kim about the sequel to the "The Phoenix Project," which tackles DevOps from the developer's perspective.
By Naomi Eide • Nov. 26, 2019 -
Seattle Seahawks swarm AWS, seeking gametime analytics
The NFL inked a deal with AWS about two years ago, partnering with AWS on its Next Gen Stats platform.
By Samantha Ann Schwartz • Nov. 26, 2019 -
Will retailers avoid Black Friday website outages?
A new survey reveals nearly one-quarter of retail companies don't have a plan in place if their websites go down.
By Lisa Rowan • Nov. 26, 2019 -
What retail CIOs focused on this year
With Black Friday and Cyber Monday nearing, only tech executives have the insights necessary for executing a multicloud strategy, choosing vendors and centralizing applications.
By Samantha Ann Schwartz • Nov. 25, 2019 -
Helpers wanted: Retail thirsts after tech talent ahead of holiday season
In 2019, retail's demand for web developers rose 55% compared to 2018. It's the fastest growing category, according to data from iCIMS.
By Roberto Torres • Nov. 25, 2019 -
Enterprise blockchain adoption hinges on use case fit
Not all applications of blockchain technology are created equal. Specific resources and capabilities must match the use cases or adoption will falter.
By Roberto Torres • Nov. 22, 2019 -
Southwest Airlines plugs accessibility into customer service with Salesforce
The airline's leaders see the move to an accessible tool set as an investment in customer satisfaction.
By Roberto Torres • Nov. 22, 2019 -
Target bets on homegrown inventory system, distribution automation
With shelves stocked and replenished more efficiently, employees are free to take on more important tasks. Reducing manual hours is a Target specialty.
By Samantha Ann Schwartz • Nov. 21, 2019 -
Cloud tips, tricks and definitions to take the mystery out of adoption
Even as more companies become comfortable with putting data into the cloud, IaaS retains an aura of fear and uncertainty.
By Naomi Eide • Nov. 21, 2019 -
Meet the co-bots: How tech is aiding Whirlpool Corp. employees, not ousting them
The company has worked to find the right balance of tech and process to keep staff ahead of digitization — while still prioritizing product quality.
By Riia O'Donnell • Nov. 19, 2019 -
KFC's CTO started as an intern. Now he leads its tech strategy
Chris Caldwell has had a front-row seat to Yum Brands' modernization; from rolling out Microsoft Exchange Servers to AI-enabled drive-thrus.
By Samantha Ann Schwartz • Nov. 19, 2019 -
Salesforce's customer service tool gets the Amazon treatment
For Salesforce, partnerships with hyperscalers the size of Microsoft and AWS is a central piece of its strategy to carve out a niche in the enterprise market.
By Roberto Torres • Nov. 19, 2019 -
Microsoft heightens privacy obligations with updates to cloud contracts
The changes under GDPR will roll out globally to Microsoft customers, in keeping with a company trend of expanding privacy regulations beyond their scope.
By Roberto Torres • Nov. 18, 2019 -
Walmart Canada launches blockchain solution to track deliveries
The platform will also enable real-time invoicing, payments and settlement while integrating with legacy systems.
By Roberto Torres • Nov. 14, 2019 -
Deep DiveM&A playbook: How to prepare for the cost, staff and tech hurdles
Relying on staff engagement, a clear notion of the business concept and a thoughtful approach to redundancies can increase the odds of M&A success.
By Roberto Torres • Nov. 14, 2019 -
Early lessons on blockchain: Companies a long way from widespread adoption
Though most blockchain adoption cases at an enterprise level are still in the early stage, there's lessons to be gleaned from their experiences.
By Roberto Torres • Nov. 13, 2019 -
In a multicloud world, Lucky Brand's strategy centers on a single vendor
Lucky Brand had a disparate architecture, multiple cloud platforms and multiple colocations, but it wanted a simplified cloud portfolio.
By Naomi Eide • Nov. 11, 2019 -
Multicloud vs. hybrid cloud: What it all means
While hybrid clouds and multicloud can be used together — and tend to get lumped together — they are not the same thing.
By Jen A. Miller • Nov. 08, 2019
