The Future of the IT Help Desk: Meeting the Needs of Sophisticated Internal Users
March 26, 2019 • Webinar 2 PM ETRegister
As of 2017, more than one-third of the U.S. workforce is below the age of 36. And as the workforce increasingly relies on technology, expectations for tech support are higher than ever. They expect a quick connection, intuitive user experience and excellent customer service.
Companies today also face increasing pressures to keep employees as productive as possible using devices and programs that inevitably need support.
In our new webinar, we explore:
- How top companies are building support experiences that respond to changes in technology, products and users
- How support challenges are evolving based on connectivity, demographics and technology literacy
- How organizations are overcoming support workflow challenges