- A report by not-for-profit organization Eduserv said CIOs "shouldn’t underestimate the IT literacy of CEOs and need to focus on collaboration, the organization’s use of data and solving business issues."
- In the report, local government CEOs called on CIOs to “reshape their teams” to suit the future needs of the organization.
- CEOs are also frustrated with IT teams' use of jargon, found the report.
“Sometimes dealing with IT feels like heavy lifting all the time, trying to get behind and beyond the ‘tech speak’,” said one chief executive officer in the report.
Jos Creese, principal analyst at Eduserv, said the report found that CEOs generally believe technology can help transform business and enable efficiency but want CIOs to “stop talking about IT and focus on solving business issues.”
“CEOs relayed a feeling that at least some IT professionals are still not in tune with real business needs and pressures, and are still too focused on clever technologies, rather than what it can do to transform service delivery,” the report said.
Another primary frustration, according to the report, is a lack of data on how people access and use public services.
“While acknowledging the limitations of legacy systems, CEOs could not understand why IT seems to find it so hard to unlock data for wider re-use and provide better customer insight,” the report said.