Dive Brief:
- Although research firm Forrester estimated that the global public cloud market would reach $53 billion in 2013 and $191 billion in 2020, 60% of suvery respondents said they were delaying their plans to adopt public cloud providers.
- Some of the complaints respondents expressed in the survey were the lack of operational transparency, support issues and access to data compliance information.
- Users reported that their biggest challenges revolved around compliance. Users had trouble implementing the proper controls to achieve compliance and understanding the level of compliance that their provider offered.
Dive Insight:
Based on the survey, the problems that users are facing revolve around communication failures. Users want to know more about their cloud usage and data storage. They also desire better support from their providers. To satisfy customers, cloud storage providers should address potential concerns customers may have. Users should also perform extensive research of the providers to become better informed of their services.
