Retailers are leaning on technology to meet changing customer demands and the steady migration to e-commerce.
Broader economic trends, too, tested the industry’s mettle — leaving some to ponder where and when to direct their digital transformation dollars.
Companies no longer see technology as a nice-to-have or a simple differentiator in the field. It’s a way to compete for customer loyalty and support critical operations.
Here are some of the key retail technology stories of 2022: