Capacity Introduces Workflows to Boost Productivity and Optimize Operations

Posted Sep 10, 2020

AI platform unites workload processes with a robust no-code feature

ST. LOUIS – September 10, 2020 – Capacity, a new kind of helpdesk, powered by artificial intelligence, today introduces Workflows, a no-code offering dedicated to revolutionizing the way we work. 

On average, it takes 23 minutes to refocus on a task after one distraction. When teams are toggling between chats and project management tools, those distractions have a significant impact on productivity. Workflows is the only tool that combines chat, support automation, and application integration into one seamless solution to help teams manage workloads and everyday processes more efficiently.  

“Today, employees are overwhelmed, overloaded and unengaged; and, as a result, their productivity suffers,” said David Karandish, CEO of Capacity. “Business leaders have to enable their team with effective tools and efficient processes. Our Workflows solution provides the additional support required for teams to do their best work by creating an ecosystem that innately works together.” 

There are unlimited combinations of tasks Workflows can manage internally and externally, and among departments. Workflows have an immediate impact on an organization’s bottom line, by offering teams the ability to take complex processes and map them directly into the solution.

Take the onboarding process for example. A workflow starts when a new employee is hired, triggering automated actions like sending the new team member onboarding documents, requesting he/she fills out a W-2, and scheduling training sessions. 

“For teams to be productive, they must be empowered by the right technology,” said Michael Hunigan, VP of Product at Capacity. “From the beginning, we set out to create a user-friendly no -code, low-code solution that allows teams to streamline their workflows with a fully integrated offering. We built Workflows on top of that vision.”

Paired with Capacity’s AI-driven chatbot, Workflows enables teams to work more efficiently and effectively. For more information on how Capacity helps teams do their best work, visit

About Capacity

Capacity is a new kind of helpdesk, powered by artificial intelligence, that automates support for your customers and employees. The Capacity AI continuously learns from organizational knowledge and the interactions within your business to automate processes and decisions. Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the incubator. More information can be found at Capacity's website or on Twitter at @CapacityAI.


BLASTmedia for Capacity

Kayleigh Steigerwalt

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317.806.1900 x121