Alchemer — a global leader in experience feedback technology — announced today that it has been named to the Gartner Magic Quadrant for Voice of the Customer Platforms research report for the third consecutive time. The evaluation was based on specific criteria that analyzed the company’s overall completeness of vision and ability to execute.
“Customers depend on Alchemer to make feedback meaningful to their business. We have focused on wiring the voice of the customer into the core business processes, digital properties, and application software that support those customers,” said David Roberts, President and CEO of Alchemer. “Alchemer will continue to challenge the complex, centralized approach to VoC, where customers are asked to spend millions of dollars with software providers and systems integrators to hear and respond to customer feedback.”
Magic Quadrant reports are a culmination of rigorous, fact-based research in specific markets, providing a wide-angle view of the relative positions of the providers in markets where growth is high and provider differentiation is distinct. Providers are positioned into four quadrants: Leaders, Challengers, Visionaries, and Niche Players. The research enables you to get the most from market analysis in alignment with your unique business and technology needs.
View a complimentary copy of the Magic Quadrant report to learn more about Alchemer’s strengths and cautions, among other provider offerings.
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Alchemer offers the world’s most flexible feedback platform that allows organizations to hear from their customers and employees in the moments that matter most. By integrating into the systems organizations use every day, Alchemer keeps feedback in the hands of the people who can immediately take action and close the loop. Alchemer serves more than 13,000 global marketing, CX, HR, and market research customers, including many Fortune 500 companies. Alchemer is a KKR portfolio company.
For more information about Alchemer, visit www.alchemer.com.