Serval Secures $47M Series A to Deploy AI Agents for IT

AI‑native platform resolves employee requests in seconds, freeing IT to focus on strategic work 

San Francisco, Calif. – October 21, 2025 – Serval, the AI-native IT service management (ITSM) platform, today announced a $47 million Series A funding round led by Redpoint Ventures, with participation from First Round, General Catalyst, Box Group, Bessemer Venture Partners, Chemistry, and others. This new round brings Serval’s total funding to $52 million since its founding in 2024. 

 
Today IT oversees the integration and support of sprawling application stacks but remains bogged down by time-intensive tasks like access requests and password resets. Serval’s AI agents change that: they resolve tickets instantly and autonomously build new automations based on historical data. The result is faster resolution for employees and less manual involvement from IT.

“IT powers the workplace, but these teams are stuck with tools that haven’t evolved in decades,” said Jake Stauch, CEO and cofounder of Serval. “Our mission is to free IT from repetitive tasks and give employees instant access to help, so everyone can get back to the work they enjoy.” 

Since its founding, Serval has quickly become the IT platform of choice for innovative companies like Perplexity, Verkada, Mercor, Bilt, and TogetherAI. Serval will use the latest funding to expand the IT capabilities of the platform to better service new and existing customers. 

Vernon Man, head of IT at Perplexity, migrated to Serval from a legacy solution this year. “With Serval, we’ve automated more than half of our IT tickets, including fully automating onboarding and offboarding across our core tools. What used to take me hours, now happens instantly. It’s completely changed how IT works at Perplexity."

Serval’s differentiators include: 

• Unified platform combining ITSM, access management, and workflow automation.
• “Vibe coding” automation system, enabling IT teams to describe workflows in natural language and instantly generate production-ready automations. 
• Chat-first employee experience that resolves requests instantly across Slack, email, and web.
• Enterprise-grade controls for security, auditability, and flexibility across on-prem/hybrid/cloud deployments.

“Legacy platforms were never designed for the AI era, and IT teams are uniquely positioned to benefit from the efficiencies that can be created if AI is used smartly,” said Patrick Chase, Managing Director at Redpoint Ventures. “We see Serval not just as the future of ITSM, but as the platform that will redefine enterprise service management as a whole.”

The size of the Series A raise is exceptional by 2025 standards as it's over three times larger than the typical Series A at a time when venture deal volume has fallen by half compared to the 2021 peak. Investors are concentrating capital in a select group of breakout companies, and Serval’s financing signals strong conviction in its product and category leadership. 

Bill Trenchard, Managing Partner at First Round Capital, co-led Serval’s seed round and doubled down in the Series A. “Serval is emerging as the category leader. You almost never see this combination of world-class talent, breakneck product velocity, and unwavering customer enthusiasm.” 

Added Marc Bhargava from General Catalyst, who co-led the Seed round, “The product speaks for itself. They’ve converted every single introduction I’ve made. Seeing a natural language prompt turn into a fully built-out automation in seconds is remarkable.”

Serval will use the new funding to expand its platform, enhance enterprise-grade features, and accelerate migrations from legacy ITSM systems, establishing itself as the AI-native standard for IT teams.

For more information, please visit www.serval.com.