Dayos, an ISO/IEC 42001 and SOC 2 Type II certified AI automation company, today announced the general availability of its Hero platform for Oracle Cloud ERP and HCM managed support operations.

Hero is designed to help IT organizations improve support outcomes within existing managed service provider (MSP) budgets by reducing repeatable support requests, accelerating resolution, and improving the end-user experience for Oracle Cloud environments.

“IT leaders are under constant pressure to do more with existing budgets while improving user satisfaction,” said Brad McElhannon, Founder and CEO of Dayos. “Hero helps transform managed service delivery by enabling self-service answers and guided actions. Instead of routing every question through a ticketing system, users get faster support experiences while staying within existing MSP budget allocations.”

Targeting Material Support Cost Reduction

Dayos targets material reductions in support spend without relying on offshoring or labor arbitrage. The company said Hero can reduce repeatable ticket volume and help support teams resolve common issues faster through an AI interface designed for Oracle Cloud applications.

In early customer deployments, Dayos said Hero has improved key support metrics, including:

• Ticket deflection of 40% to 60% for routine Oracle Cloud queries
• Faster resolution for common Oracle navigation and reporting questions
• Reduced friction from complex system navigation and repetitive support interactions

“Month-end close is when IT support teams often see a spike in Oracle support requests,” McElhannon said. “Hero helps address repetitive questions that flood the queue during that period, allowing support staff to focus on higher-impact system issues.”

Three Capabilities for Oracle Managed Services

Dayos said Hero supports managed services workflows through three integrated capabilities:

Hero Answers provides responses to Oracle Cloud support questions with traceable source citations. When support tickets are required, Hero Answers can pre-populate ticket drafts with relevant context and diagnostics, helping engineers start work faster with fewer back-and-forth clarifications.

Hero Actions supports routine workflows such as report generation, data extraction, and journal entry automation. Dayos said these workflows are designed to preserve role-based controls, auditability, and approval processes.

Hero Sentinel proactively identifies system issues, compliance risks, and data anomalies in advance of potential incidents or support escalations, helping teams address high-risk scenarios before they impact business operations.

Built for Oracle Cloud Architecture

Dayos said Hero is built for Oracle Cloud ERP and HCM environments and is designed to align with Oracle data structures, security models, and common business process flows.

“The difference between Hero and generic AI tools is like the difference between a veteran Oracle-certified consultant and support that requires three rounds of screenshots and clarifying questions before understanding your issue,” McElhannon said. “Hero helps identify root causes in data and process, and our engineers remediate them, so customers can solve the underlying issues that prevent AI initiatives from delivering consistent results.”

Enterprise Security and Compliance

Dayos said it holds SOC 2 Type II and ISO/IEC 42001 certification, supporting security and responsible AI governance requirements for enterprise deployments. The company said Hero is designed to maintain enterprise security protocols and audit trails for AI interactions in regulated environments.

Starter Plan Deployment

Dayos said its Starter Plan is designed for rapid adoption, delivering production-ready AI capabilities in 14 days.

Starter Plan capabilities include:

• 2-Week Deployment: Production-ready AI in 14 days
• Hero Answers: Unlimited usage for day-to-day questions
• Hero Actions: Pre-configured journal entry automation agent
• Hero Sentinel: AI monitoring for complex and high-risk scenarios
• Single-Platform Deployment: Focused, streamlined implementation
• Private Cloud Deployment: Secure, customer-dedicated environment

Availability and Next Steps

Hero is available today for organizations running Oracle Cloud ERP and HCM systems. Dayos offers pilots designed to demonstrate value and operational impact prior to long-term licensing commitments.

To learn more or schedule a demonstration, visit www.dayos.com.