Integration software is undergoing a category shift. What began as point-to-point technical connections now functions as the operational tissue connecting tools, departments, partners, and acquired entities across enterprise environments.

Exalate today introduced an expanded experience addressing a challenge that emerges as integration environments mature: how to maintain operational control when integrations coordinate mission-critical work across Jira, Salesforce, ServiceNow, Azure DevOps, and other systems that teams can't simply replace.

As integrations scale from supporting individual teams to coordinating cross-functional processes, risk profiles change. A configuration adjustment in one integration can cascade across multiple departments. A script modification intended to improve one workflow can break processes elsewhere. And when the engineer who built the integration leaves, institutional knowledge walks out with them.

For IT leaders, this creates an operational dilemma: integrations must remain flexible enough to handle complex, evolving business scenarios while becoming safer to modify, easier to audit, and clearer to oversee as they accumulate.

"Integration work doesn't stop once systems are connected," said Francis Martens, CEO at Exalate. "As environments grow and more teams rely on integrations, visibility and safe change become essential. The Exalate experience reflects how integration work happens - over time, across teams, and under real constraints."

From configuration opacity to operational control

The new experience addresses the visibility and change management gaps that emerge at scale. Teams can now work from a single console showing all nodes and connections, with visual mapping of how systems interconnect, making dependencies explicit rather than tribal knowledge. Every configuration change creates a versioned record showing what changed, who made it, and when, with rollback capability if updates cause issues.

More critically, teams can now test sync scripts against real scenarios and preview outcomes before touching production data - shifting integration change management from "hope it works" deployments to controlled, testable updates. This matters particularly when integrations handle sensitive data or support compliance-critical workflows. The connection interface displays both sides of an integration simultaneously, essential for cross-company integrations or M&A scenarios where understanding the complete data flow is necessary for troubleshooting and governance.

These capabilities address scenarios common in enterprise environments: integrations that span organizational boundaries in M&A situations, cross-company workflows where each party maintains independent access controls, compliance-sensitive data flows requiring detailed audit trails, and mission-critical processes where integration downtime has business consequences.

AI assistance with clear guardrails

Aida, an in-product AI assistant, helps teams understand complex configurations, design changes with context about dependencies, and troubleshoot sync issues faster. But decision-making authority explicitly remains with the people responsible for the integrations.

This design choice reflects Exalate's position that integration work involves judgment about business logic, data sensitivity, regulatory requirements, and acceptable risk - decisions that require human accountability and can't be safely delegated to automation.

Why this matters now

For CIOs managing increasingly complex integration landscapes, this release signals a maturation in how integration solutions position their value. Evaluation criteria are shifting from connectivity breadth to operational governance - how solutions support long-term operation, safe evolution, and multi-stakeholder oversight as integrations become mission-critical infrastructure.

When integrations lack visibility, teams spend engineering hours troubleshooting issues that could have been prevented, delay business initiatives because changing integrations feels too risky, accumulate technical debt as workarounds replace proper fixes, and create compliance exposure when audit trails don't exist or data flows can't be verified.

This matters acutely for organizations operating integrations that cross organizational boundaries (partner connections, post-acquisition system linking), support compliance requirements where audit trails are essential, or underpin workflows where downtime has business consequences.

Exalate has built its approach on a script-based engine that handles scenarios pre-built connectors can't: complex multi-directional syncs, conditional logic specific to business rules, integrations that cross company boundaries where each side maintains its own access controls and data governance. The new experience makes this flexibility operationally sustainable as environments scale.

Availability and roadmap

The new Exalate experience is available now for integrations connecting Jira Cloud, ServiceNow, Azure DevOps (Cloud and Server), Zendesk, Salesforce, Freshservice, Freshdesk, Asana, and other systems.

The new Exalate experience is available now, with additional capabilities introduced progressively.