Xurrent, the AI-powered service and operations management platform for corporate IT teams and enterprise MSPs, has been named a Leader and Fast Mover in GigaOm’s latest Radar report for ITSM. The recognition highlights Xurrent’s strength in ITSM infrastructure, ITSM business value and enterprise service management—key areas organizations prioritize when evaluating ITSM platforms.

“Organizations want ITSM platforms that deliver strong capabilities without adding complexity,” said Phil Christianson, Chief Product Officer at Xurrent. “We believe this recognition reflects both the strength of our platform today and the momentum behind our continued innovation.”

Xurrent’s ITxM approach extends service management beyond the traditional service desk to support IT operations and SRE teams managing incidents, changes and infrastructure, as well as teams across HR, facilities, legal and more. Sera AI, Xurrent’s native AI fabric, is embedded throughout the platform to automate routine work and enable smarter service experiences without added complexity.

In GigaOm Radar reports, the Leader designation reflects strong capabilities in the market today, while Fast Mover highlights vendors demonstrating momentum and progress relative to the broader market. The GigaOm Radar evaluates vendors on execution and innovation within their category, mapping providers across dimensions such as maturity, innovation and feature play versus platform play.

“For IT leaders, service management is no longer limited to the service desk,” said Christianson. “It spans operations, infrastructure and enterprise teams across the business, and that’s exactly where Xurrent is focused.”

To learn more about Xurrent and its approach to modern IT service management, visit xurrent.com.