Lowe's 'historically underinvested' in IT, dedicating $500M to overhaul systems

Five CIOs in the last eight years resulted in "inconsistent strategy and low accountability," said CIO Seemantini Godbole​.

By Samantha Schwartz • Dec. 17, 2018

A 'leap of faith': Whirlpool Corp.'s journey to the cloud

What runs on those data centers can be a mystery, tangled in a dark web of application interdependence.

By Naomi Eide • Dec. 14, 2018

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CIO Priorities

CIOs are tasked with balancing their company’s economic and operational needs as they enable technology throughout the business.

By CIO Dive staff

2018 racked up nearly 200 years-worth of downtime

The longer an outage, the less patience customers are willing to spare.

By Samantha Schwartz • Dec. 13, 2018

Digital twins move from manufacturing and IoT into the back office

While most of the uptake of digital twins has been in manufacturing, the idea of creating a second, digital version of something — anything — is catching on across enterprises.

By Jen A. Miller • Dec. 13, 2018

What makes a company a 'tech company,' and is the title worth the responsibility?

Companies recognize the role technology plays in competition. And every industry wants in.

By Samantha Schwartz • Dec. 12, 2018

Big machines in a sensor-filled world: Analytics and data at Caterpillar

Caterpillar has more than 500,000 connected assets in the field, from large mining trucks to smaller pieces of construction equipment. Such an environment is rich for data use. 

By Naomi Eide • Dec. 10, 2018

Don't let vendors put customers — and a business's reputation — at risk

In addition to security and data protection demands, organizations must be vigilant about how third-party service providers approach these obligations.

By Steve Richardson • Dec. 10, 2018

Survey: 48% of procurement leaders invest in tech due to 'FOMO'

Far too often, industry looks at technology as a solution in search of a problem. Procurement leaders jumping into technology because of FOMO are not doing themselves, their companies or their suppliers any favors.

By Rich Weissman • Dec. 7, 2018

Welch's CIO finds $1M savings with new software support vendor

"One of the crowning achievements of my career as CIO was to break the hamster wheel of Oracle Support," said Welch's Dave Jackson.

By Samantha Schwartz • Dec. 6, 2018

Michaels taps Salesforce to deploy personalized shopping tech

With the addition of Salesforce Marketing Cloud, the arts and crafts retailer again taps its long-time partner, this time for cloud-based marketing help.

By Dan O'Shea • Dec. 6, 2018

Marriott's cybersecurity nightmare: A lesson in M&A risks

When an acquisition takes place, security continuity isn't always part of the contract. Now, the cost of Starwood is more than Marriott initially bargained for. 

By Samantha Schwartz • Dec. 3, 2018

5 predictions for enterprise service management IT in 2019

In order to stay competitive, companies must make educated guesses about how to budget for services, tools, and technologies over the next 1-5 years.

By Ryan Pellet • Dec. 3, 2018

Walmart stands to lose $20K every second it's down. How do other retailers fare?

In high-stakes e-commerce, seconds of downtime cost retailers thousands of dollars and threaten the potential loss of customers.

By Samantha Schwartz • Nov. 29, 2018

Chapter and verse of Houghton Mifflin's radical IT modernization

As an incoming CIO, Trish Torizzo found herself ​"staring at an IT operating model that was not in line with how the company is structured.​"

By Mitch Betts • Nov. 29, 2018

Upending the tech status quo at the Detroit Symphony Orchestra

Talk about low tech. Even the clocks were wrong when Jody Harper took over as senior director of technology and infrastructure.

By Naomi Eide • Nov. 26, 2018

ROI felt as companies implement customer-facing AI

AI is boosting revenue for many companies, driven by streamlined operations and prioritizing machine vs. human case resolution, a MIT Technology Review survey found.

By Naomi Eide • Nov. 26, 2018

Black Friday traffic brings down J. Crew, Ulta sites, among other retailers

Preparing for a site failure is just as important as the sale itself.

By Samantha Schwartz • Nov. 26, 2018

A lesson in chaos engineering as Black Friday, Cyber Monday loom

An hours-long outage could push a business into the red on the largest retail weekend of the year.

By Alex Hickey • Nov. 21, 2018

With technology foundation solidified, Johnson & Johnson's attention turns to what's next

Though advanced in its technical capabilities, J&J has weighed the merits of build vs. buy, particularly when it comes technologies like AI.

By Naomi Eide • Nov. 16, 2018

5 issues most likely to cause holiday e-commerce outages

Sluggish third-party components, overburdened APIs and ill-equipped servers are leading issues threatening website performance, according to Catchpoint.

By Dan O'Shea • Nov. 16, 2018

'70-30': Balancing innovation and digital moonshots at UTC

To embrace agility, speed and an appetite for risk, United Technologies Corp. had to turn its "process oriented, safety first" mentality on its ear.

By Naomi Eide • Nov. 13, 2018

How Target reclaimed more than 40K hours of productivity

The retailer began cutting contractors in favor of building internal software engineering talent. 

By Samantha Schwartz • Nov. 12, 2018

Tyson Foods' emerging tech team creates a hatchery for innovation

"Tyson might be an incumbent company," said Chad Wahlquist, director of emerging technology, but "that means there's just a breadth of opportunity for digital transformation."

By Samantha Schwartz • Nov. 8, 2018

6 tech analysts to follow on Twitter in 2018

Analysts help cut through the business technology hype and boil down the realities.

By Samantha Schwartz , Alex Hickey • Nov. 8, 2018

When it comes to digital strategy, companies can either eat or be eaten

"I'm the first chief digital officer of PwC," Joe Atkinson said. "I may also be the last because if I accomplish what's on my agenda, then we won't have a set of projects to digitize the firm. It will simply be the way we do business."

By Naomi Eide • Nov. 7, 2018