Verizon plans AI-driven experiences as it fights customer churn

The wireless network provider reported higher levels of customer churn in the first quarter following price hikes. Executives see AI-driven customer experiences as part of the solution.

By Bryan Wassel • April 29, 2025

4 compliance questions for CIOs considering AI projects

IT leaders must consider the legal implications of potential use cases in order to rein in risks.

By Lindsey Wilkinson • April 28, 2025

IBM pledges $150B toward US-based manufacturing, research

The investment plans include $30 billion for domestic mainframe and quantum computing development, the company said Monday.

By Matt Ashare • April 28, 2025

Intel forecasts Q2 revenue dip, trims headcount under new CEO

The company expects revenue to drop by as much as 12% due in part to “very fluid trade policies” in the U.S., CFO David Zinsner said Thursday.

By Roberto Torres • April 25, 2025

Why AI adoption calls for more collaboration between privacy, IT leaders

While GDPR brought both units closer together, AI is now ushering in a new era of partnership, panelists said during IAPP’s Global Privacy Summit this week.

By Lindsey Wilkinson • April 25, 2025

Google pours billions into AI, cyber and infrastructure expansion

The tech giant's cloud profits more than doubled year over year as it invested more than $17 billion, primarily in servers and data centers.

By Matt Ashare • April 25, 2025

Trump administration launches AI training push

The executive order, issued Thursday, establishes a task force on AI education to expand access to youth apprenticeships. 

By Roberto Torres • April 24, 2025

IBM touts software segment gains as infrastructure revenue falls

Despite tariff-driven economic uncertainty, the company has not seen a major shift in IT buying behavior, IBM CEO Arvind Krishna said Wednesday.

By Matt Ashare • April 24, 2025

Inside Walmart’s all-in playbook for generative AI, agentic tools

The company is “throwing the doors wide open” and wants associates to use the technology every day, executives told CIO Dive. 

By Lindsey Wilkinson • April 24, 2025

Businesses tap agentic AI to bridge persistent skill shortages

Leaders say they plan to invest in customer service, marketing and product development automation tools, according to a Microsoft report.

By Roberto Torres • April 23, 2025

AI impact on data breach outcomes remains ‘limited’: Verizon

While AI-generated text in malicious emails has doubled, the rate of successful phishing breaches is stable, according to a Wednesday report.

By Lindsey Wilkinson • April 23, 2025

Estée Lauder revamps IT leadership with transformation in mind

The global cosmetics company recruited Brian Franz from investment firm State Street to be its first chief technology, data and analytics officer.

By Matt Ashare • April 22, 2025

Banks gear up to boost cybersecurity, cloud and data spending

In the race to scale generative AI capabilities, executives plan to increase foundational technology investments, according to Broadridge.

By Matt Ashare • April 21, 2025

Microsoft strengthens in-house cyber governance, training

As part of its Secure Future Initiative, Microsoft overhauled security practices following a series of crippling cyberattacks.

By David Jones • April 21, 2025

IT leaders want better security, data privacy from AI agents

Despite identifying areas of concern, nearly all companies plan to expand agentic use in the next 12 months, a Cloudera report found.  

By Lindsey Wilkinson • April 18, 2025

Leaders pursue ML engineers, AI researchers in hiring efforts

For CIOs, filling specialized job openings has emerged as a key challenge, according to an EPAM Systems survey.

By Roberto Torres • April 18, 2025

Citi eyes AI productivity gains as it consolidates data systems

“I’m not sure any bank finishes its modernization,” CEO Jane Fraser told investors during a Q1 2025 earnings call Tuesday.

By Matt Ashare • April 17, 2025

Businesses struggle to pick the right AI use case: report

Selecting a project based on objective factors like costs, business impact or ability to execute is a difficult task, a Snowflake survey found.

By Lindsey Wilkinson • April 17, 2025

Albertsons builds data acumen in pursuit of AI gains

The grocer plans to continue iterating on a recently built “real-time, comprehensive” data platform, COO and CEO-elect Susan Morris said during a Tuesday earnings call.

By Lindsey Wilkinson • April 16, 2025

Kyndryl rolls out SAP services suite inspired by its own migration story

The enterprise IT vendor is “living in the platform” after completing an 18-month ERP transition to S/4HANA.

By Matt Ashare • April 16, 2025

Small AI models set to gain enterprise traction: Gartner

In the next two years, organizations will use small, task-specific models three times more than general-purpose LLMs, the analyst firm predicts.

By Lindsey Wilkinson • April 16, 2025

Nvidia vows to invest up to $500B in US chip manufacturing

“The engines of the world’s AI infrastructure are being built in the United States for the first time,” company founder and CEO Jensen Huang said Monday.

By Matt Ashare • April 15, 2025

10 CIO questions to determine AI data readiness

The stakes are high for enterprises to hone data strategies. Analysts and technology leaders suggested key questions to answer before advancing.

By Lindsey Wilkinson • April 11, 2025

Massive cloud revenues drive hyperscaler building boom

Digital services revenues grew 13% in 2024, as cloud, SaaS and AI platform consumption fueled data center investments, according to Synergy Research Group.

By Matt Ashare • April 11, 2025

CIOs worry about cyber threats, tech talent

Tech executives grapple with a looming skills gap as they juggle cybersecurity with the speed of innovation, according to an Experis survey.

By Nicole Laskowski • April 11, 2025