With new versions of ChatGPT, improvement is not guaranteed, researchers find

OpenAI responded by extending support for models previously scheduled to sunset.

By Lindsey Wilkinson • July 24, 2023

Capital One bets on tech engine for card and retail banking growth

“Our modern technology capabilities are generating an expanding set of opportunities across our business,” CEO Richard Fairbank said Thursday.

By Matt Ashare • July 21, 2023

Explore the Trendline➔

Generative AI

Companies are pushing technology executives to leverage generative AI, a task that requires customized strategies and the necessary guardrails.

By CIO Dive staff

White House secures safety commitments from 7 AI companies

OpenAI, Microsoft and Google are among the companies committing to secure and transparent development of AI systems.

By Lindsey Wilkinson • July 21, 2023

AWS launches generative AI primer course aimed at executives

The cloud provider produced five videos that cover foundational elements, historical context and use cases of the technology. 

By Lindsey Wilkinson • July 21, 2023

IBM sees Red Hat growth as model for its AI business

The tech company is banking on enterprise adoption of its newly introduced watsonx platform to advance its hybrid cloud strategy.

By Matt Ashare • July 20, 2023

GitHub brings GPT-4 powered conversational chat to developers

The new capability, currently in beta, can assist developers with troubleshooting and offers tailored, real-time guidance.

By Lindsey Wilkinson • July 20, 2023

Meta unleashes AI free-for-all with release of Llama 2

Trained on 2 trillion tokens, the open source large language model's release clears a no-cost path for research and commercial use. 

By Lindsey Wilkinson • July 19, 2023

Bank of America credits innovation investments, AI for robust quarter

“Digital superiority is key to our operating dynamics,” CEO Brian Moynihan said during a second quarter earnings call.

By Matt Ashare • July 19, 2023

Mercedes-Benz brings ChatGPT to factories

The automaker is leveraging Microsoft’s Azure OpenAI service to pilot the technology ahead of a global rollout.

By Kate Magill • July 19, 2023

IT spending soars, generative AI investments barely leave a mark

Automation, not generative AI, will drive enterprise spending, Gartner says, as CIOs look to advance digital transformation with fewer employees.

By Matt Ashare • July 19, 2023

Microsoft unveils pricing for 365 Copilot, its generative AI assistant

At $30 per user, per month, the tool is the latest push from Microsoft to infuse AI throughout its products and services.

By Roberto Torres • July 18, 2023

Can AI make better hires? Maybe, experts say

AI can improve work, according to a report from The Josh Bersin Company. The utility of AI in hiring, however, is up for debate.

By Caroline Colvin • July 17, 2023

IT customer service transitions make or break CX

“Transition points are where everything lives or dies,” Greg Sanker, former CIO and principle advisory director at Info-Tech Research Group, said.

By Lindsey Wilkinson • July 17, 2023

Hyperscalers bet on costly new data centers to capture growing market

As cloud becomes ubiquitous, AWS, Microsoft and Google Cloud are competing to expand their regional reach and localize services.

By Matt Ashare • July 14, 2023

FTC investigation of OpenAI: What CIOs need to know

The agency’s inquiry is the biggest regulatory challenge to OpenAI since Italy’s ChatGPT ban.

By Lindsey Wilkinson • July 13, 2023

Anthropic, OpenAI beef up coding capabilities for their LLMs

The focus on coding capabilities — which positions generative AI tools closer to enterprises — comes as public appetite for AI is diminishing.

By Lindsey Wilkinson • July 11, 2023

Yum Brands inks AI-powered customer data partnership

Treasure Data will collect first-, second- and third-party data for the restaurant company to create “a single view of a customer across multiple brands.”

By Aneurin Canham-Clyne • July 6, 2023

How CIOs select their inner circle ​​​​​​​

To assemble the right team, CIOs must start by knowing themselves: what they can do — and what they can’t.

By Jen A. Miller • July 5, 2023

PepsiCo begins ethical AI research with Stanford

The beverage giant will research ethical AI in supply chains, customer experience, sustainability and organizational design alongside the Stanford Institute for Human-Centered AI.

By Lindsey Wilkinson • June 30, 2023

Businesses hunt for ROI in generative AI deployments

Measuring the time and productivity gains from new technology implementations is critical.

By Lindsey Wilkinson • June 29, 2023

Microsoft launches free AI training as enterprises grapple with skills shortage

The company joins an effort playing out across the vendor landscape to add more AI know-how to the global talent pool.

By Lindsey Wilkinson • June 28, 2023

AI linked to new crop of business email scams

Fraudsters appear to be using AI to craft well-written, malicious email messages at scale.

By Alexei Alexis • June 28, 2023

Snowflake, Nvidia target data behind generative AI in new partnership

The deal will let businesses use proprietary data to build generative AI-powered chatbots, search and summarization services within the Nvidia NeMo platform.

By Lindsey Wilkinson • June 27, 2023

IBM to acquire Apptio in $4.6B deal

The purchase highlights a persistent customer interest in optimizing cloud costs, and opens upselling opportunities for IBM's hybrid cloud playbook.

By Roberto Torres • June 26, 2023

The deluge of new generative AI products is just getting started

Most venture-backed startups have enterprise-grade solutions in the works as IT leaders grapple with the pros and cons of rapidly adopting the technology.

By Matt Ashare • June 26, 2023