IT customer service transitions make or break CX

“Transition points are where everything lives or dies,” Greg Sanker, former CIO and principle advisory director at Info-Tech Research Group, said.

By Lindsey Wilkinson • July 17, 2023

Hyperscalers bet on costly new data centers to capture growing market

As cloud becomes ubiquitous, AWS, Microsoft and Google Cloud are competing to expand their regional reach and localize services.

By Matt Ashare • July 14, 2023

Explore the Trendline➔

Agentic AI

CIOs face an enormous challenge: Fielding a technology that could forever change how enterprise work gets done.

By CIO Dive staff

FTC investigation of OpenAI: What CIOs need to know

The agency’s inquiry is the biggest regulatory challenge to OpenAI since Italy’s ChatGPT ban.

By Lindsey Wilkinson • July 13, 2023

Anthropic, OpenAI beef up coding capabilities for their LLMs

The focus on coding capabilities — which positions generative AI tools closer to enterprises — comes as public appetite for AI is diminishing.

By Lindsey Wilkinson • July 11, 2023

Yum Brands inks AI-powered customer data partnership

Treasure Data will collect first-, second- and third-party data for the restaurant company to create “a single view of a customer across multiple brands.”

By Aneurin Canham-Clyne • July 6, 2023

How CIOs select their inner circle ​​​​​​​

To assemble the right team, CIOs must start by knowing themselves: what they can do — and what they can’t.

By Jen A. Miller • July 5, 2023

PepsiCo begins ethical AI research with Stanford

The beverage giant will research ethical AI in supply chains, customer experience, sustainability and organizational design alongside the Stanford Institute for Human-Centered AI.

By Lindsey Wilkinson • June 30, 2023

Businesses hunt for ROI in generative AI deployments

Measuring the time and productivity gains from new technology implementations is critical.

By Lindsey Wilkinson • June 29, 2023

Microsoft launches free AI training as enterprises grapple with skills shortage

The company joins an effort playing out across the vendor landscape to add more AI know-how to the global talent pool.

By Lindsey Wilkinson • June 28, 2023

AI linked to new crop of business email scams

Fraudsters appear to be using AI to craft well-written, malicious email messages at scale.

By Alexei Alexis • June 28, 2023

Snowflake, Nvidia target data behind generative AI in new partnership

The deal will let businesses use proprietary data to build generative AI-powered chatbots, search and summarization services within the Nvidia NeMo platform.

By Lindsey Wilkinson • June 27, 2023

IBM to acquire Apptio in $4.6B deal

The purchase highlights a persistent customer interest in optimizing cloud costs, and opens upselling opportunities for IBM's hybrid cloud playbook.

By Roberto Torres • June 26, 2023

The deluge of new generative AI products is just getting started

Most venture-backed startups have enterprise-grade solutions in the works as IT leaders grapple with the pros and cons of rapidly adopting the technology.

By Matt Ashare • June 26, 2023

How AI-powered templates drive more efficient document data extraction

Relying on employees to capture data from documents can be a time-consuming process.

June 26, 2023

AWS pledges $100M to launch generative AI innovation center

The new hub will connect customers with in-house experts in the emerging technology, the company said.

By Roberto Torres • June 22, 2023

Developers remain split on trusting AI, citing accuracy concerns

AI is making its way into more parts of the development process, calling executives to make the most of the technology while keeping humans at the center.

By Roberto Torres • June 22, 2023

Schumer calls for ‘new process’ to regulate AI, urging speed in Congress

AI moves at a near existential speed, the Senate majority leader said Wednesday. "The traditional approach of committee hearings play an essential role but won’t on their own suffice.”

By Lindsey Wilkinson • June 21, 2023

Where ChatGPT fits into the technical interview process

Giving candidates access to generative AI tools doesn’t guarantee a successful outcome, but it can be helpful.

By Lindsey Wilkinson • June 21, 2023

How Estée Lauder builds technology to foster inclusivity

There’s “a huge group of people that deserve more from the beauty industry and from technology,” CIO Michael Smith said.

By Lindsey Wilkinson • June 16, 2023

Businesses are too slow to embrace emerging tech, employees say

EY data found most employees believe emerging technology is out of date by the time a company fully adopts it.

By Roberto Torres • June 16, 2023

Microsoft adds more AI to ERPs

The tech giant introduced AI-powered ERP assistance via Copilot in March and continues to expand its offerings.

By Lindsey Wilkinson • June 15, 2023

IT leaders unsure if current tech stack can support AI demands

Despite some reservations, more than 80% of IT leaders plan to implement AI in IT operations, according to an Equinix survey. 

By Lindsey Wilkinson • June 15, 2023

OpenAI lowers costs of running ChatGPT models, again

The ChatGPT maker is lowering the costs of running its embeddings model by 75% and its GPT-3.5 Turbo’s input tokens by 25%.

By Lindsey Wilkinson • June 14, 2023

Chief AI officers: How the role fits in IT leadership

Appointing a leadership position to rule AI adds a specialist who can translate the technology’s impact — and, most importantly, shape implementation. 

By Roberto Torres • June 14, 2023

Accenture to invest $3B in AI and double AI workforce

The consulting professional services company will add 40,000 AI-skilled employees through hiring, acquisition and training, an investment plan that comes just months after the firm announced layoffs impacting 19,000 people.

By Lindsey Wilkinson • June 13, 2023