Less than one-quarter of companies are innovation leaders, report says

Those who are able to innovate increased their revenue by 20% or more in the last two years, according to the Harvard Business Review. Laggards only saw a 14% increase in revenue.

By Samantha Schwartz • Nov. 5, 2019

IT is a CX leader's ally and also the most difficult to work with

There are three primary solutions for cultivating and maintaining customer experience (CX): artificial intelligence, omnichannel and continuous intelligence.

By Samantha Schwartz • Nov. 5, 2019

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CIO Priorities

Companies task their CIOs with balancing the company’s economic and operational needs as they enable technology throughout the business.

By CIO Dive staff

Gartner's strategic tech trends for 2020: Part 2, computing moves to the edge

AI-based systems are becoming smarter, giving rise to autonomy. Hardware is shrinking, pushing computing to the edge. And the ever-hyped blockchain is finding "practical" applications.

By Naomi Eide • Nov. 5, 2019

Gartner's strategic tech trends for 2020: Part 1, augmenting skills

Spaces are more intelligent and integrated, working to cognitively and physically enable humans, the research firm says.

By Naomi Eide • Nov. 4, 2019

Cybersecurity tricks and treats to protect your business

For CISOs and security professionals, it’s always spooky season. There is nothing make-believe about their arch-enemies —​ cybercriminals — who lurk tirelessly in the shadowy background.

By Edgardo Artusi • Oct. 31, 2019

Email or text? TGI Fridays tackles personalization at scale with ML

"We're not Google," said the chain's Chief Experience Officer Sherif Mityas, but leveraging the tech has been key to tripling the restaurant's off-premise revenue.

By Emma Liem Beckett • Oct. 30, 2019

How 'the couch' is supporting ExxonMobil's sprint to digital transformation

The company is relying on DevOps and agile to hit a bold growth goal by 2025: doubling profits without changing prices.

By Samantha Schwartz • Oct. 29, 2019

How CIOs can alleviate CEO tech concerns, one investment at a time

While CEOs are watching for an impending recession, it's the CIO's responsibility to protect tech investments to endure economic rough patches. 

By Samantha Schwartz • Oct. 28, 2019

The CIO's true role in data privacy

The CIO can provide the motorcycle to go fast, but the business still needs to follow the rules of the road.

By Samantha Schwartz • Oct. 28, 2019

Prevent these 3 issues from taking time away from IT teams

IT teams are constantly dealing with performance issues ranging from slow computers to application crashes – and often fix those problems manually. 

By Chris Hallenbeck • Oct. 28, 2019

FAQs on the $10B JEDI cloud contract you keep hearing about

The Department of Defense awarded a $10 billion contract for enterprise cloud that will set standards for the agency's tech stack for at least the next decade.

By Naomi Eide • Oct. 28, 2019

Rent the Runway shouldered the blame when a software bug hampered delivery

Rather than point fingers and push "blame" on the third party the company called it a "software issue internally," said CEO Jennifer Hyman.

By Naomi Eide • Oct. 25, 2019

9 key digital transformation mistakes — and how to avoid them

Failure to grasp the full impact of the digital age and unwillingness to plan accordingly will run more businesses into the ground.

By Roberto Torres • Oct. 23, 2019

What does a 130-year-old company do to fix a modern-day communications problem?

It's a common problem: Legacy companies are fighting to remain competitive in a modern world. Yamaha found its solution with global cloud communications and collaboration software.

By Deborah Barrington • Oct. 23, 2019

The 'fit' and the 'fragile': 2020 CIO agenda requires IT flexibility

Anticipating downturns, Gartner research found more "fit" companies use IT as a point of leverage for the business, allowing organizations to excel in adverse circumstances.

By Naomi Eide • Oct. 23, 2019

'Techquilibrium': Navigating 3 forces of change threatening companies

CIOs have to innovate and maintain stability; two opposing forces that require simultaneous execution.

By Samantha Schwartz • Oct. 22, 2019

Former Weight Watchers CTO 'hated' Microsoft and shed its active directory platform

The weight loss company was primarily a Microsoft shop when it began breaking free from the legacy provider's services.

By Samantha Schwartz • Oct. 22, 2019

2020 IT spending priorities — and the traps a cloud shift creates

Spending trends coalesce with a shift in how companies manage technology budgets, transitioning from CapEx to OpEx in the "as a Service" era. But the pivot is not seamless.

By Naomi Eide • Oct. 21, 2019

Data democracy means making smarter decisions, but we're not there yet

Users shouldn't have to become data scientists to benefit, they should have access to it in various forms to encourage consumption.

By Dina Kholkar • Oct. 21, 2019

The forgotten ones: Ransomware preys on the resource-poor

When Brookside Medical Center was hit with ransomware, it refused to pay. The practice was forced to shutter. 

By Samantha Schwartz • Oct. 17, 2019

CFO, CIO are 'natural partners' in data privacy regulation

Bernard Huger, CFO of OneLogin, said finance chiefs can be strategic leaders as privacy and control of data becomes paramount.

By Jane Thier • Oct. 17, 2019

Bank of America prioritized internal cloud. Now it's evaluating third-party providers

"We don't need to own the hardware, we just need to find out who can provide the right way," said CEO Brian Moynihan.

By Naomi Eide • Oct. 17, 2019

Bracing for 'holy crap,' zero-day exploits

If malicious code is written with "purpose," any computer can run it.

By Samantha Schwartz • Oct. 15, 2019

Meet the CIOs of today: Resumes vary while scope widens

The CIO's role depends on a company's age, scale, industry and business-specific needs at any given time.

By Naomi Eide • Oct. 15, 2019

What Domino's digital accessibility lawsuit means for compliance

With no federal law to hold companies accountable for digital accessibility, lawsuits — Domino's, for instance — give industry a temperature check.

By Samantha Schwartz • Oct. 14, 2019