Macy’s bets on automation to drive retail revival

The retailer is moving workloads to the cloud, simplifying IT operations and adding AI to processes, executives said during an industry conference.

Mainframe skills gain traction with younger techies

Millennials make up more than half of the mainframe workforce as generative AI workloads proliferate on the platform, according to a BMC study.

Enterprises continue to hit generative AI roadblocks

The AI conversation might have shifted from generative to agentic, but companies are still grappling with model and workforce obstacles, according to an ABBYY survey.

Gartner predicts Fortune 500 companies won’t eliminate human agents anytime soon

“Do we think there will be fewer agents? Yes. But a fully agentless future is not going to happen,” Gartner’s Kathy Ross said.

State Farm recruits Yum Brands digital chief

The insurer appointed Joe Park as EVP and chief digital and information officer Wednesday.

Kroger plans acceleration of AI efforts

The grocer is using the technology to operate more efficiently, improve customer experience and boost sales.

How to write an AI ethics policy for the workplace

One expert emphasized flexibility, saying, “A static AI policy will be outdated before the ink dries.”

5 tech executive insights on the future of cloud

Generative AI is broadening the cloud customer base beyond IT as enterprise adoption efforts accelerate, executives said Tuesday at a Goldman Sachs conference.

Sen. Cruz proposes ‘light-touch’ AI policy framework

The draft of the bill proposes a waiver program to let developers test and launch AI tools without being subject to federal regulation.

Citi snags AI head from IBM

Shobhit Varshney will help scale AI capabilities at the financial services company, Citi COO Anand Selvakesari said in an internal memo Tuesday.

How CIOs can attract top AI talent without spending billions

Athough big tech players are luring AI pros with large compensation packages, most companies are better equipped to attract top talent than they realize.

Ikea picks data, analytics chief

Francesco Marzoni, former chief data and analytics officer of Ikea Retail, departed the company last month and will join travel retailer Avolta.

Oracle trumpets $6M private data center amid AI spending blitz

The company added $10 billion to its capital investment plans for the fiscal year, reaching $35 billion, CEO Safra Catz said Tuesday.

How CIOs can steer legacy tech overhauls

When modernizing legacy IT systems, CIOs shouldn’t just keep an eye on risk. They should also connect changes to business goals.

Yum Brands taps tech chief amid slew of leadership changes

Jim Dausch has been promoted to chief digital and technology officer and president of Byte by Yum, the restaurant brand’s AI-driven platform. 

HP sees earlier than expected spike in AI PC shipments

“We see CIOs making that decision to refresh their installed base with AI PCs because they don't want to be outdated in a year or two,” CFO Karen Parkhill said Monday.

Banks seek to reconcile AI governance gaps

Financial sector IT leaders struggle to reduce adoption risks and strengthen governance, according to a FICO and Corinium Global Intelligence study.

Salesforce still sees a place for live customer service agents after massive cuts

The company slashed about 4,000 customer service agents as its use of AI picked up, but CEO Marc Benioff still expects people and AI to work together.

Developer reliance on AI worries IT leaders

Technology decision-makers are focusing on governance and oversight as coding tools gain ground, according to a Canva survey.

Tech unemployment rises despite job growth

While employers added a quarter million tech jobs in August, unemployment rose for the second consecutive month, according to CompTIA. 

Broadcom enters ‘second phase’ of VMware consolidation

The company converted its largest customers to subscription software bundles. Now it wants to help them find value in private cloud.

How AI can mitigate legacy tech troubles

Companies have found success with AI-assisted data migration and code refactoring, according to West Monroe's Christina Powers.

Walmart taps OpenAI for employee training

The mass retailer will debut an AI certification course for employees next year through a partnership with the company behind ChatGPT.

Salesforce banks on AI deals as customers move past pilot stage

The vendor doubled the number of paying customers for its agentic AI platform in six months, executives said during a Wednesday earnings call. 

Dell, HPE reap revenue gains from AI server demand surge

“We have shipped more AI servers in the first half of this year than all of last,” Dell COO Jeff Clarke said during an earnings call last week.