Old IT systems weigh down bank modernization

Banks are struggling to differentiate their digital products due to outdated tech, clearing the way for customer churn.

By Makenzie Holland • Sept. 17, 2025

AI agents will be ‘gatekeepers of loyalty’ in hospitality: study

The rise of agentic systems could shift customer loyalty toward algorithms, not hotel brands, according to Florida Atlantic University researchers.

By Noelle Mateer • Sept. 16, 2025

Explore the Trendline➔

Top 5 stories from CIO Dive

Shifts in enterprise software use, ongoing generative AI adoption plans and budget pressures ruled CIO priorities in the first half of the year.

By CIO Dive staff

Gartner predicts Fortune 500 companies won’t eliminate human agents anytime soon

“Do we think there will be fewer agents? Yes. But a fully agentless future is not going to happen,” Gartner’s Kathy Ross said.

By Kristen Doerer • Sept. 15, 2025

How to write an AI ethics policy for the workplace

One expert emphasized flexibility, saying, “A static AI policy will be outdated before the ink dries.”

By Caroline Colvin • Sept. 15, 2025

For CIOs, e-procurement integrations can drive efficiency and collaboration

Integrated workflows boost visibility, savings and compliance across teams.

Sept. 15, 2025

Forrester study shows why IT is key to building trust and scaling AI

New Forrester study of over 400 IT leaders finds they’re best positioned to lead AI orchestration.

By Brad Rumph, Field CTO, Tines • Sept. 15, 2025

Why CIOs can’t afford another modernization failure in 2026

Broken delivery models cost enterprises billions. If you’re in 2026 budget cycles, here's a must-read framework for 50–70% faster, de-risked legacy systems modernization.

Sept. 15, 2025

Citi snags AI head from IBM

Shobhit Varshney will help scale AI capabilities at the financial services company, Citi COO Anand Selvakesari said in an internal memo Tuesday.

By Roberto Torres • Sept. 11, 2025

How CIOs can attract top AI talent without spending billions

Athough big tech players are luring AI pros with large compensation packages, most companies are better equipped to attract top talent than they realize.

By Kjell Carlsson • Sept. 10, 2025

How CIOs can steer legacy tech overhauls

When modernizing legacy IT systems, CIOs shouldn’t just keep an eye on risk. They should also connect changes to business goals.

By Roberto Torres • Sept. 10, 2025

AI SREs: Separating hype from reality

“AI SRE” should not mean a chatbot guessing its way through your telemetry.

By Yotam Yemini, CEO, Causely • Sept. 8, 2025

Tech unemployment rises despite job growth

While employers added a quarter million tech jobs in August, unemployment rose for the second consecutive month, according to CompTIA. 

By Roberto Torres • Sept. 5, 2025

Walmart taps OpenAI for employee training

The mass retailer will debut an AI certification course for employees next year through a partnership with the company behind ChatGPT.

By Dani James • Sept. 5, 2025

Broadcom enters ‘second phase’ of VMware consolidation

The company converted its largest customers to subscription software bundles. Now it wants to help them find value in private cloud.

By Matt Ashare • Sept. 5, 2025

Salesforce banks on AI deals as customers move past pilot stage

The vendor doubled the number of paying customers for its agentic AI platform in six months, executives said during a Wednesday earnings call. 

By Roberto Torres • Sept. 4, 2025

Why cyber risks lurk in legacy technology

No matter why older IT systems are still around, companies need to protect stacks and devices before they become a vector for attacks.

By Jen A. Miller • Sept. 3, 2025

Bridging the network cost gap: Why operators need real-time, traffic-based cost intelligence

Because in the end, success isn’t just about delivering traffic. It’s about delivering it in a way that makes business sense.

By Jezzibell Gilmore, GM of Service Providers at Kentik • Sept. 3, 2025

Consumers want AI guardrails, but few businesses have policies in place

More than 1 in 4 customer experience leaders say their organization is ready to deploy agentic AI, despite having no governance policy, Genesys found.

By Michael Brady • Sept. 2, 2025

How Bank of America’s Erica raised the stakes for virtual assistants

The virtual assistant has serviced 3 billion client interactions since its 2018 launch, the bank said.

By Kristen Doerer • Aug. 29, 2025

AI PC adoption slows amid tariff uncertainty

The enterprise takeover of souped up gear slowed this year as the economy soured, Gartner said Thursday.

By Roberto Torres • Aug. 28, 2025

Citi rolls out a pair of AI-powered banking platforms

The financial firm’s data, analytics and innovation team deployed two client-communication assistants for its wealth advisory division Monday.

By Matt Ashare • Aug. 27, 2025

AI agents spark mix of anticipation, skepticism and fear: Workday

Most survey respondents were open to working with AI agents, but only 30% were comfortable with being managed by them.

By Alexei Alexis • Aug. 27, 2025

How Tampa General Hospital worked to quantify cyber risk

The medical center's CIO and CISO teamed up to translate security decisions into dollars and cents.

By Matt Ashare • Aug. 26, 2025

Businesses focus on AI, cloud, despite cyber defense oversights

Enterprises are enthusiastically adopting AI, even as they neglect basic cybersecurity measures.

By Eric Geller • Aug. 25, 2025

State AI rules trigger rising small business angst

Nearly two-thirds of small business owners are concerned about potential compliance and litigation costs, according to the U.S. Chamber of Commerce.

By Alexei Alexis • Aug. 22, 2025