How Bank of America’s Erica raised the stakes for virtual assistants

The virtual assistant has serviced 3 billion client interactions since its 2018 launch, the bank said.

By Kristen Doerer • Aug. 29, 2025

AI PC adoption slows amid tariff uncertainty

The enterprise takeover of souped up gear slowed this year as the economy soured, Gartner said Thursday.

By Roberto Torres • Aug. 28, 2025

Explore the Trendline➔

Top 5 stories from CIO Dive

Shifts in enterprise software use, ongoing generative AI adoption plans and budget pressures ruled CIO priorities in the first half of the year.

By CIO Dive staff

Citi rolls out a pair of AI-powered banking platforms

The financial firm’s data, analytics and innovation team deployed two client-communication assistants for its wealth advisory division Monday.

By Matt Ashare • Aug. 27, 2025

AI agents spark mix of anticipation, skepticism and fear: Workday

Most survey respondents were open to working with AI agents, but only 30% were comfortable with being managed by them.

By Alexei Alexis • Aug. 27, 2025

How Tampa General Hospital worked to quantify cyber risk

The medical center's CIO and CISO teamed up to translate security decisions into dollars and cents.

By Matt Ashare • Aug. 26, 2025

Businesses focus on AI, cloud, despite cyber defense oversights

Enterprises are enthusiastically adopting AI, even as they neglect basic cybersecurity measures.

By Eric Geller • Aug. 25, 2025

State AI rules trigger rising small business angst

Nearly two-thirds of small business owners are concerned about potential compliance and litigation costs, according to the U.S. Chamber of Commerce.

By Alexei Alexis • Aug. 22, 2025

IT, business leaders clash over cloud, data security

Executives plan to increase IT spend despite disappointing returns on tech investments, according to Unisys.

By Matt Ashare • Aug. 22, 2025

Why Morgan Stanley open-sourced its app development tool

A software validation framework helps the bank accelerate compliance and security reviews. Last week, it released the tool through FINOS.

By Matt Ashare • Aug. 22, 2025

RaceTrac to hire first CIO as top tech exec retires

John Lukas transformed RaceTrac’s store technology infrastructure, revamped its loyalty app and spearheaded the IT integration of RaceTrac’s 2023 acquisition of Gulf Oil during his tenure.

By Brett Dworski • Aug. 21, 2025

AI hiring tools push tech workers to reconsider the industry

Nearly 1 in 3 IT professionals said they might leave the industry altogether as AI screening tools muddy the hiring process, a Dice survey found.

By Roberto Torres • Aug. 21, 2025

Kohl’s adds CTO to its tech leadership lineup

The retailer brought in former Nike and J.Crew executive Steven Dee to lead all technology and information platforms.

By Roberto Torres • Aug. 19, 2025

AIG taps financial sector veteran as chief digital officer

HP executive Scott Hallworth will be tasked with scaling generative AI use across the insurance company.

By Roberto Torres • Aug. 18, 2025

EG America names head of data and AI

The convenience store retailer appointed an external consultant it previously worked with to spearhead its enterprise data and AI strategy.

By Brett Dworski • Aug. 15, 2025

Northwestern Mutual picks COO to lead technology efforts

Beth Rodenhuis will return to the financial services company to serve as COO and business architect, overseeing the company's digital strategy.

By Roberto Torres • Aug. 14, 2025

FedEx appoints new tech chief

Vishal Talwar will join the logistics giant Friday as EVP, chief digital and information officer and president of Dataworks.

By Roberto Torres • Aug. 13, 2025

Banks accelerate AI deployments as agentic tools gain traction

More than half of the new use cases launched by the financial firms this year leveraged generative AI capabilities, according to Evident Insights research.

By Matt Ashare • Aug. 12, 2025

SpartanNash hires CIO, CISO as it preps for merger

The grocery company has also combined its finance, IT and strategy groups ahead of its planned acquisition by C&S Wholesale Grocers.

By Sam Silverstein • Aug. 12, 2025

6 CIO goals on AI for the rest of 2025

Tech leaders need to focus on unifying data structures, modernizing architectures and shaping governance ahead of agentic AI adoption.

By Loren Absher • Aug. 11, 2025

‘Big bang’ tech deployments fade amid optimization focus

“Instead of 24- or 36-month projects, we’re talking six- to eight-week cycles,” Grant Thornton’s Tony Dinola said.

By Alexei Alexis • Aug. 8, 2025

AI jobs resistant to recent hiring slump

Demand for professions linked to AI bucked a sectorwide contraction, in some cases more than quadrupling since 2020, according to Indeed.

By Roberto Torres • Aug. 8, 2025

Trump plans 100% tariffs for semiconductor imports

Chips are one of several product types currently under Section 232 investigation by the White House, a frequent precursor to duties.

By Philip Neuffer • Aug. 7, 2025

Cybersecurity budgets tighten as economic anxiety rises

Uncertain tariff policies and fluctuating inflation rates are leading to stagnant or reduced budgets, according to an IANS Research report.

By Alexei Alexis • Aug. 6, 2025

Wells Fargo taps Google Cloud for agentic AI push

The tools will give employees real-time market insights, help navigate extensive documentation and improve customer service.

By Roberto Torres • Aug. 5, 2025

Wawa using machine learning to curb food spoilage

The retailer has partnered with tech vendor Relex to use its forecasting and replenishment solutions.

By Brett Dworski • Aug. 5, 2025