Salesforce's customer service tool gets the Amazon treatment

For Salesforce, partnerships with hyperscalers the size of Microsoft and AWS is a central piece of its strategy to carve out a niche in the enterprise market.

By Roberto Torres • Nov. 19, 2019

Microsoft heightens privacy obligations with updates to cloud contracts

The changes under GDPR will roll out globally to Microsoft customers, in keeping with a company trend of expanding privacy regulations beyond their scope.

By Roberto Torres • Nov. 18, 2019

Explore the Trendline➔

Automation

In search of productivity gains, IT leaders are making automation their top priority. But successful enterprise AI deployments depend on access to the right data sets.

By CIO Dive staff

Walmart Canada launches blockchain solution to track deliveries

The platform will also enable real-time invoicing, payments and settlement while integrating with legacy systems.

By Roberto Torres • Nov. 14, 2019

M&A playbook: How to prepare for the cost, staff and tech hurdles

Relying on staff engagement, a clear notion of the business concept and a thoughtful approach to redundancies can increase the odds of M&A success.

By Roberto Torres • Nov. 14, 2019

Early lessons on blockchain: Companies a long way from widespread adoption

Though most blockchain adoption cases at an enterprise level are still in the early stage, there's lessons to be gleaned from their experiences.

By Roberto Torres • Nov. 13, 2019

In a multicloud world, Lucky Brand's strategy centers on a single vendor

Lucky Brand had a disparate architecture, multiple cloud platforms and multiple colocations, but it wanted a simplified cloud portfolio.

By Naomi Eide • Nov. 11, 2019

Multicloud vs. hybrid cloud: What it all means

While hybrid clouds and multicloud can be used together — and tend to get lumped together —​ they are not the same thing.

By Jen A. Miller • Nov. 8, 2019

5 questions with Cisco's CISO

Steve Martino is tasked with leading Cisco's security strategy, navigating risk in an environment where threats are ever-present and human error is assured. 

By Naomi Eide • Nov. 7, 2019

Companies edging out rank-and-file staff in digital transformation efforts

On their way to digital maturity, companies are called to keep employees in focus while disruptive changes unfold.

By Roberto Torres • Nov. 6, 2019

Bank of America's 18-month collaboration with IBM leads to bank-focused public cloud

The bank is "committing to use this public cloud environment for even sensitive data," IBM Cloud CTO Hillery Hunter said.

By Naomi Eide • Nov. 6, 2019

Less than one-quarter of companies are innovation leaders, report says

Those who are able to innovate increased their revenue by 20% or more in the last two years, according to the Harvard Business Review. Laggards only saw a 14% increase in revenue.

By Samantha Schwartz • Nov. 5, 2019

IT is a CX leader's ally and also the most difficult to work with

There are three primary solutions for cultivating and maintaining customer experience (CX): artificial intelligence, omnichannel and continuous intelligence.

By Samantha Schwartz • Nov. 5, 2019

Gartner's strategic tech trends for 2020: Part 2, computing moves to the edge

AI-based systems are becoming smarter, giving rise to autonomy. Hardware is shrinking, pushing computing to the edge. And the ever-hyped blockchain is finding "practical" applications.

By Naomi Eide • Nov. 5, 2019

Gartner's strategic tech trends for 2020: Part 1, augmenting skills

Spaces are more intelligent and integrated, working to cognitively and physically enable humans, the research firm says.

By Naomi Eide • Nov. 4, 2019

Cybersecurity tricks and treats to protect your business

For CISOs and security professionals, it’s always spooky season. There is nothing make-believe about their arch-enemies —​ cybercriminals — who lurk tirelessly in the shadowy background.

By Edgardo Artusi • Oct. 31, 2019

Email or text? TGI Fridays tackles personalization at scale with ML

"We're not Google," said the chain's Chief Experience Officer Sherif Mityas, but leveraging the tech has been key to tripling the restaurant's off-premise revenue.

By Emma Liem Beckett • Oct. 30, 2019

How 'the couch' is supporting ExxonMobil's sprint to digital transformation

The company is relying on DevOps and agile to hit a bold growth goal by 2025: doubling profits without changing prices.

By Samantha Schwartz • Oct. 29, 2019

How CIOs can alleviate CEO tech concerns, one investment at a time

While CEOs are watching for an impending recession, it's the CIO's responsibility to protect tech investments to endure economic rough patches. 

By Samantha Schwartz • Oct. 28, 2019

The CIO's true role in data privacy

The CIO can provide the motorcycle to go fast, but the business still needs to follow the rules of the road.

By Samantha Schwartz • Oct. 28, 2019

Prevent these 3 issues from taking time away from IT teams

IT teams are constantly dealing with performance issues ranging from slow computers to application crashes – and often fix those problems manually. 

By Chris Hallenbeck • Oct. 28, 2019

FAQs on the $10B JEDI cloud contract you keep hearing about

The Department of Defense awarded a $10 billion contract for enterprise cloud that will set standards for the agency's tech stack for at least the next decade.

By Naomi Eide • Oct. 28, 2019

Rent the Runway shouldered the blame when a software bug hampered delivery

Rather than point fingers and push "blame" on the third party the company called it a "software issue internally," said CEO Jennifer Hyman.

By Naomi Eide • Oct. 25, 2019

9 key digital transformation mistakes — and how to avoid them

Failure to grasp the full impact of the digital age and unwillingness to plan accordingly will run more businesses into the ground.

By Roberto Torres • Oct. 23, 2019

What does a 130-year-old company do to fix a modern-day communications problem?

It's a common problem: Legacy companies are fighting to remain competitive in a modern world. Yamaha found its solution with global cloud communications and collaboration software.

By Deborah Barrington • Oct. 23, 2019

The 'fit' and the 'fragile': 2020 CIO agenda requires IT flexibility

Anticipating downturns, Gartner research found more "fit" companies use IT as a point of leverage for the business, allowing organizations to excel in adverse circumstances.

By Naomi Eide • Oct. 23, 2019