What happened to enterprise ambitions in the metaverse?

Meta and Microsoft pulled back, Disney put efforts on hold and Walmart shuttered a Roblox storefront as immersive VR aspirations dwindle.

By Matt Ashare • March 31, 2023

GPT-4 draws more heat as AI advocates file FTC complaint against OpenAI

An AI advocacy group’s complaint arrived the same week FTC Chair Lina Khan said AI was top of mind for the agency while speaking at an antitrust summit.

By Lindsey Wilkinson • March 30, 2023

Call for a pause on AI training met with skepticism

Even those in favor of more rules and guidance surrounding the rapid onset of generative AI systems said the approach shared by The Future of Life Institute is unlikely to work.

By Lindsey Wilkinson • March 29, 2023

What to consider as vendors add generative AI to workplace tools

In order for enterprises to get any value from these additions, business leaders have to put in the work.

By Lindsey Wilkinson • March 29, 2023

Cisco plugs AI and automation into platform as Webex Calling passes 10M users

The digital communication and networking company doubled down on hybrid work technologies with video conferencing enhancements.

By Matt Ashare • March 28, 2023

Zoom jumps on ChatGPT bandwagon, integrates generative AI features

New capabilities will include summarizing meetings and chat threads, drafting emails and creating whiteboard presentations.

By Matt Ashare • March 27, 2023

CIOs must prepare for the machine customers of the future

C-suite collaboration is key for business to capitalize on this developing AI technology.

By Don Scheibenreif • March 27, 2023

ChatGPT bug underlines need to limit shadow IT

If you share information with the tool, you do so at your own risk, according to experts.

By Lindsey Wilkinson • March 23, 2023

GitHub teases Copilot X, powered by GPT-4

Microsoft-owned entities such as Azure and GitHub are reaping the benefits of Microsoft’s multibillion, multiyear partnership with OpenAI.

By Lindsey Wilkinson • March 22, 2023

Suddenly, there’s a race to put generative AI in CRMs

While Microsoft and Salesforce claim to be the first to put generative AI capabilities in a CRM — neither is likely to be the last.

By Lindsey Wilkinson • March 8, 2023

Generative AI a ‘game-changer’ but businesses are worried about the ethics

Most executives plan to prioritize generative AI over the next year and a half, Salesforce research shows.

By Roberto Torres • March 6, 2023

OpenAI lowers ChatGPT API price

Enterprise data submitted through the API won’t power ChatGPT's training model unless businesses opt in, the company said. 

By Lindsey Wilkinson • March 1, 2023

Financial services’ AI appetite grows, study says

Top uses for AI in the financial services sector include next-best-action systems, portfolio optimization and fraud detection.

By Suman Bhattacharyya • March 1, 2023

Colgate-Palmolive turns to automation for a process upgrade

IT teams optimized workflows with deployments of more than 70 bots throughout business functions, including HR, marketing, finance and sales.

By Lindsey Wilkinson • Feb. 27, 2023

AWS, Hugging Face partnership promises faster and cheaper generative AI deployment

The pair is the latest to enter the AI arena following Microsoft’s OpenAI partnership and Google’s Anthropic investment.

By Lindsey Wilkinson • Feb. 22, 2023

Threat actors can use ChatGPT, too. Here’s what businesses should watch

While IT departments seek enterprise applications, cyber teams must be on the lookout for attacks using the generative AI technology.

By Lindsey Wilkinson • Feb. 21, 2023

OpenAI charts ChatGPT improvements amid transparency efforts

As public interest in generative AI continues to rise, regulators and consumers are pushing for greater transparency on data collection and potential applications of the technology.

By Lindsey Wilkinson • Feb. 17, 2023

How EY approaches generative AI

With a laundry list of enterprise clients, the company is sticking to its AI frameworks to guide next steps.

By Lindsey Wilkinson • Feb. 15, 2023

GitHub Copilot for Business, now in public release, weaves in security

The AI-powered coding tool now sports a more advanced OpenAI model.

By Lindsey Wilkinson • Feb. 14, 2023

OkCupid helps users find love through ChatGPT

Love is in the air with help from AI, but experts caution against ChatGPT-powered catfishing.

By Lindsey Wilkinson • Feb. 14, 2023

4 roadblocks to business adoption of generative AI

As CIOs and tech leaders gauge the risks and rewards of models like ChatGPT, they first need to address critical friction points.

By Lindsey Wilkinson • Feb. 13, 2023

Most employees using AI tools for work aren’t telling their bosses

More than one-third of employees are using generative AI tools to help with work-related tasks, according to Fishbowl data.

By Ryan Golden • Feb. 10, 2023

Snapple turns to AI for next iteration of brand’s ‘Real Facts’ program

The beverage brand is inviting consumers to use an OpenAI-powered tool to generate facts, with some appearing under bottle caps in 2024.

By Sara Karlovitch • Feb. 10, 2023

Microsoft’s OpenAI-powered Bing hits the AI scene

More powerful than ChatGPT, Microsoft unveiled a new and improved search engine Tuesday, incorporating OpenAI technology.

By Lindsey Wilkinson • Feb. 7, 2023

What to know about Google’s AI strategy

OpenAI's launch of ChatGPT spurred an AI race, prompting incumbents like Google to share plans for public tool releases. 

By Lindsey Wilkinson • Feb. 6, 2023