AI & Future Tech

5 questions to ask before buying AI products

Leaders must assess the business value, sophistication and track record of AI products before committing to an AI solution.

By Roberto Torres • Nov. 18, 2021

Most employees waste 8 hours a week finding data, survey said

The long-touted merits of AI and automation are creeping into the workflow, and more employees see the advanced technology as a way to make their work lives a touch easier.

By Naomi Eide • Nov. 16, 2021

Explore the Trendline➔

DevOps and Agile in the modern enterprise

Collaboration and communication are still foundational to success, but what do Agile and DevOps look like in action?

By CIO Dive staff

Chipotle, Gulfstream share their tech strategies to improve worker experiences

VR and automation can improve outcomes for workers and customers, the executives said Wednesday at Forbes CIO Next virtual series.

By Roberto Torres • Nov. 12, 2021

Demand for AI, emerging tech skills stand out in IT talent shortage

The rise in emerging tech hiring shows a resurgence of AI, automation and robotics activities in the enterprise, according to CompTIA.

By Roberto Torres • Nov. 8, 2021

Emerging technologies: Creating new ways to solve business problems

The most successful CIOs of the future will be those who seamlessly provide optimal customer and employee experiences while enabling business innovation.

By GHISLAINE ENTWISLE, Managing Director, Technology Consulting, Melbourne (AU) & SCOTT LALIBERTE, Managing Director, Global Leader, Emerging Technology Solutions, Philadelphia • Nov. 8, 2021

A CIO's guide to developing a low-code/no-code strategy

The technology promises to transform how applications are created, yet companies have to rethink who can, and should, develop self-service tools. (Hint: It's no longer just engineers.) 

By Christian Kelly, Sriram Sabesan • Nov. 5, 2021

AI use lifts team morale, research finds

The AI upside for company culture trickles down: Better productivity lifts worker satisfaction, strengthening teams along the way.

By Roberto Torres • Nov. 2, 2021

McDonald's to sell McD Tech Labs to IBM

The company is evolving its technology strategy, weighing decisions to build technology in-house rather than using partners to develop and scale products, CEO Chris Kempczinski said.

By Emma Liem Beckett • Oct. 27, 2021

Want next-gen tech and processes? Look outside IT for support

The shift toward citizen developers is not about leaving IT out of the mix. Instead, technology advances are made through business and IT co-creation.

By Roberto Torres • Oct. 26, 2021

Half of restaurant operators plan to deploy automation in 2-3 years, report finds

Restaurants are warming up to the idea of using automation technology to fill labor gaps, a trend gaining momentum across sectors. 

By Alicia Kelso , Naomi Eide • Oct. 15, 2021

Executives show bias, question AI-based decisions

Enterprises must address bias toward AI inputs in decision-making, according to research published in the MIT Sloan Management Review research.

By Roberto Torres • Oct. 14, 2021

How to train, test and maintain AI and machine learning models

To understand the skill required to train them, it's useful to get a sense of the model creation process — from start to finish.

By Steven Kursh and Art Schnure • Oct. 7, 2021

Tech leaders plan large AI investment, but adoption woes remain

Four in 10 technology decision-makers say emerging AI applications are still under development, a Gartner survey found.

By Roberto Torres • Sept. 29, 2021

AI poses threat to trust in business, report finds

Advances in AI may outpace efforts to curb its potential hazards, the Organization for Economic Cooperation and Development said.

By Jim Tyson • Sept. 24, 2021

More training, more money: Data, AI pros upskill for salary bumps

Data and AI professionals demonstrate a desire to learn, but many lean on support from their workplace to make it happen.

By Katie Malone • Sept. 15, 2021

Talent shortage impedes emerging technology projects, Gartner says

The lack of automation talent, for example, appears to impact how much progress organizations are able to make on projects.

By Katie Malone • Sept. 13, 2021

What's hurting automation? Slow — or no — adoption

Resistance to change hinders widespread acceptance of automation.

By Roberto Torres • Aug. 30, 2021

The next phase of AI is generative

In it's next act, AI will transform from an augmentative technology to a more direct generator of products and data, according to Gartner's 2021 Hype Cycle.

By Roberto Torres • Aug. 23, 2021

AI supports strategy, but few businesses have mature adoption: report

AI strategies vary according to maturity levels, according to a report from Cognizant. Just 20% of businesses are leaders in terms of their AI adoption.

By Roberto Torres • Aug. 10, 2021

The Water Cooler: 7 executives decide how to pilot projects

With time, resources and money at stake, technology teams approach pilots strategically to maximize wins.

By Katie Malone , Roberto Torres • July 26, 2021

Finding the ROI in blockchain

Gartner expects blockchain added value will reach $3.1 trillion by 2030. But only certain kinds of implementations can deliver on the upfront investment.

By Roberto Torres • June 23, 2021

AI spend rises as enterprises solve for scale, adoption

Companies used AI to respond to the pandemic, but challenges in the next phase include internal alignment around technology deployment.

By Roberto Torres • June 17, 2021

How CIOs can shape post-pandemic customer service tech

The pandemic upended the way businesses approached customer service. The next stage brings automation and employee experience to the forefront.

By Roberto Torres • June 10, 2021

4 IT executives discuss future tech plans

Strategic IT investments to prepare businesses for the future include 5G, RPA and digital-first initiatives.

By Katie Malone • May 26, 2021

How CIOs used AI, RPA to solve pandemic pain points

Experiments with AI, RPA and natural language processing are evolving from trial to scale as companies weigh the long-term ROI for automation-heavy technologies.

By Roberto Torres • May 25, 2021