SmileDirectClub’s approach to AI evolved with the technology

The teledentistry company went from working with third-party AI firms to building an internal team to achieve business goals and improve patient care.

By Lindsey Wilkinson • April 24, 2023

AI is coming to enhance human employees — not replace them

Machines should be seen as partners and assistants, since human expectations and limitations will restrict their abilities.

By Sanjay Rajagopalan • April 24, 2023

Technology pulls enterprise green ambitions within reach

Cloud, automation and data tools are narrowing the gap between what organizations say they want to achieve and what is possible.

By Matt Ashare • April 21, 2023

Bard brings AI-powered software development tools to Google

Since the launch of GitHub Copilot, AI-powered programming assistants have gained traction in the SaaS space as more tools hit the market.

By Lindsey Wilkinson • April 21, 2023

AI boom buoys SaaS growth as cloud market expands: Gartner

Businesses are investing more in cloud software and infrastructure services, helping grow a global market set to reach $600 billion this year.

By Matt Ashare • April 19, 2023

Atlassian embeds generative AI to level up knowledge management work

Companies will need to opt in to access the new capabilities in the software provider's workplace management tools, such as Jira, Confluence and Trello.

By Lindsey Wilkinson • April 19, 2023

Stack Overflow embraces generative AI as developers voice concerns

Individual contributors on the platform raised concerns about the validity of information generated by AI, information overload and data privacy. 

By Lindsey Wilkinson • April 19, 2023

Lured by emerging technology, CIOs aim for balance

Shiny object syndrome threatens to draw even the most pragmatic tech exec into the hype cycle. But a happy middle with new technology does exist.

By Roberto Torres • April 17, 2023

AWS wades into generative AI fray with Bedrock service

CEO Andy Jassy highlighted generative AI as a key area of investment for the retail giant, in a Thursday letter to investors.

By Roberto Torres • April 13, 2023

NYC will enforce restrictions on AI in hiring starting July 5

The city published a final rule last week providing guidance on which tools will be regulated and how bias audits must be conducted.

By Ryan Golden • April 13, 2023

How to grow generative AI prompt skills across the workforce

IT teams and their leaders have to think strategically about how to upskill workers so that they can reap value from these tools.

By Lindsey Wilkinson • April 12, 2023

Samsung employees leaked corporate data in ChatGPT: report

Data privacy is a concern for companies with employees using ChatGPT’s web-based interface, as input data is used to train and improve the tool.

By Lindsey Wilkinson • April 7, 2023

How much will generative AI disrupt jobs?

Generative AI is capturing the zeitgeist, leading to questions about job loss and creation as tech evolves. Experts say it's more likely to augment than replace.

By Lindsey Wilkinson • April 7, 2023

AWS launches accelerator to grow generative AI startup pipeline

The program adds to other AI-focused industry efforts, such as Salesforce’s $250 million fund to support generative AI startups.

By Lindsey Wilkinson • April 5, 2023

AI tools top list of fastest growing products, software marketplace says

The chatbots category saw a 202% increase in search traffic on G2 since November 2022, according to data shared with CIO Dive.

By Lindsey Wilkinson • April 3, 2023

What happened to enterprise ambitions in the metaverse?

Meta and Microsoft pulled back, Disney put efforts on hold and Walmart shuttered a Roblox storefront as immersive VR aspirations dwindle.

By Matt Ashare • March 31, 2023

GPT-4 draws more heat as AI advocates file FTC complaint against OpenAI

An AI advocacy group’s complaint arrived the same week FTC Chair Lina Khan said AI was top of mind for the agency while speaking at an antitrust summit.

By Lindsey Wilkinson • March 30, 2023

Call for a pause on AI training met with skepticism

Even those in favor of more rules and guidance surrounding the rapid onset of generative AI systems said the approach shared by The Future of Life Institute is unlikely to work.

By Lindsey Wilkinson • March 29, 2023

What to consider as vendors add generative AI to workplace tools

In order for enterprises to get any value from these additions, business leaders have to put in the work.

By Lindsey Wilkinson • March 29, 2023

Cisco plugs AI and automation into platform as Webex Calling passes 10M users

The digital communication and networking company doubled down on hybrid work technologies with video conferencing enhancements.

By Matt Ashare • March 28, 2023

Zoom jumps on ChatGPT bandwagon, integrates generative AI features

New capabilities will include summarizing meetings and chat threads, drafting emails and creating whiteboard presentations.

By Matt Ashare • March 27, 2023

CIOs must prepare for the machine customers of the future

C-suite collaboration is key for business to capitalize on this developing AI technology.

By Don Scheibenreif • March 27, 2023

ChatGPT bug underlines need to limit shadow IT

If you share information with the tool, you do so at your own risk, according to experts.

By Lindsey Wilkinson • March 23, 2023

GitHub teases Copilot X, powered by GPT-4

Microsoft-owned entities such as Azure and GitHub are reaping the benefits of Microsoft’s multibillion, multiyear partnership with OpenAI.

By Lindsey Wilkinson • March 22, 2023

Suddenly, there’s a race to put generative AI in CRMs

While Microsoft and Salesforce claim to be the first to put generative AI capabilities in a CRM — neither is likely to be the last.

By Lindsey Wilkinson • March 8, 2023