ServiceNow targets service management with generative AI integrations

The IT service management solution provides AI-driven search capabilities, and can automatically summarize cases, incident details and agent chat history.

By Lindsey Wilkinson • Sept. 20, 2023

Oracle plugs AI into industry clouds, deepens Nvidia partnership

The hyperscaler announced generative AI enhancements to its customer service and healthcare platforms at Oracle CloudWorld 2023.

By Matt Ashare • Sept. 19, 2023

Google Bard lands in Docs, Drive apps as generative AI adoption rolls on

Called Extensions, the feature lets users link Bard with Google apps, allowing the tool to locate files or pull relevant information from email threads.

By Lindsey Wilkinson • Sept. 19, 2023

How Principal Financial Group fast tracked its AI plans thanks to cloud

Cloud gave the company the flexibility to test generative AI’s potential broadly before settling on specific business applications of the technology.

By Matt Ashare • Sept. 19, 2023

Microsoft, Oracle tighten multicloud alliance, ease data migrations

In the new arrangement, Oracle will operate and manage qualifying cloud infrastructure services directly within Microsoft's data centers.

By Matt Ashare • Sept. 15, 2023

Salesforce plans 3,300 new hires amid redoubled AI push

The hiring efforts come nearly eight months after Salesforce announced cuts to 8,000 roles across departments.

By Roberto Torres • Sept. 15, 2023

EY completes $1.4B AI investment, launches in-house platform

As part of the push, the company built a large language model currently used by 4,200 employees in a pilot program.

By Lindsey Wilkinson • Sept. 14, 2023

8 more companies join White House AI safety push

The recent push from the Biden administration adds to congressional and state-level interest in AI oversight.

By Roberto Torres • Sept. 13, 2023

Oracle races to expand cloud regions, anticipating demand surge

“Because we have far more demand than we can supply, our biggest challenge is building data centers as quickly as possible,” Oracle CEO Safra Catz said.

By Matt Ashare • Sept. 12, 2023

Salesforce infuses rebranded CRM with AI, launches Einstein Copilot

The software giant is introducing a conversational generative AI assistant baked into all applications. 

By Lindsey Wilkinson • Sept. 12, 2023

AI adoption in software development is slow to take root

Just 1 in 4 organizations use AI in the software development lifecycle, but those who have adopted it are chasing efficiency and faster cycle times, a GitLab survey found.

By Lindsey Wilkinson • Sept. 8, 2023

California to set guidelines for public sector generative AI

The state, which joins a growing number of governing bodies scrutinizing generative AI, will issue public sector usage guidelines by January.

By Lindsey Wilkinson • Sept. 8, 2023

Most unstructured enterprise data is siloed, report finds

Potential data breach costs nearly double for organizations with more fragmented data stockpiles, an IDC report found.

By Roberto Torres • Sept. 7, 2023

SaaS moves to usage-based pricing as enterprises optimize tech spend

Software providers shift to pay-as-you-go billing to bolster revenue growth and give customers more flexibility. 

By Matt Ashare • Sept. 6, 2023

Slack expands no-code, AI capabilities in latest update

The software vendor announced a slate of updates to its native automation features, allowing users to create custom workflows or choose from templates.

By Lindsey Wilkinson • Sept. 6, 2023

Intuit launches AI-fueled financial assistant for consumers, small businesses

The tool assists Intuit tax advisors, providing personalized recommendations and helps customers contextualize finances through a conversational interface.

By Lindsey Wilkinson • Sept. 6, 2023

BMW Group taps AWS to engineer its automated driving platform

The luxury carmaker will shift engineering and operational deployment of new vehicle technologies from on-prem to the cloud.

By Matt Ashare • Sept. 5, 2023

Don’t rush ethics in generative AI adoption plans

Even when leaders feel the pressure to adopt generative AI quickly, ethical frameworks and use case policies should guide their plans.

By Lindsey Wilkinson • Sept. 5, 2023

Walmart rolls out generative AI-powered assistant to 50K employees

The retailer joins a growing group of large U.S. enterprises equipping workers with generative AI capabilities customized to internal systems.

By Lindsey Wilkinson • Aug. 30, 2023

Generative AI copyright battle heats up with Copyright Office inquiry

Officials are looking into the use of protected works to train AI models and whether copyright protections should be granted to AI-generated works.

By Lindsey Wilkinson • Aug. 30, 2023

Salesforce’s on-prem clients face cloud migration pressure: Gartner

The SaaS company raised fees for on-prem Tableau users, signaling its intention to keep shifting customers to the cloud, Gartner analysts said.

By Alexei Alexis • Aug. 30, 2023

Google Cloud unveils new TPUs in race to optimize AI hardware

The new generation chips are optimized to handle the growing volume of generative AI model training and inference workloads.

By Matt Ashare • Aug. 29, 2023

Few employees are confident in their generative AI abilities

Don’t be fooled by the hype — employees need guidance to use generative AI tools safely and effectively.

By Lindsey Wilkinson • Aug. 29, 2023

SAP brings generative AI to data cloud platform with Google’s help

The solution infuses the ERP provider’s data ecosystem with Vertex AI tools and initially targets the automotive industry.

By Matt Ashare • Aug. 29, 2023

OpenAI launches ChatGPT Enterprise as hyperscalers grow AI marketplaces

Though ChatGPT sparked the generative AI wave, hyperscalers are positioning themselves as all-inclusive shopping destinations for large language model solutions.

By Lindsey Wilkinson • Aug. 29, 2023