Snowflake banks on LLM demand to boost cloud data consumption

The company requested 1,000 Nvidia GPUs amid high demand for the processing units that power generative AI.

By Matt Ashare • Aug. 24, 2023

Salesforce places guardrails around how customers can use its AI

Just three pages long, the policy details what use cases Salesforce will not permit with its AI tools.

By Roberto Torres • Aug. 23, 2023

Twilio taps AI to boost CX in calls

The Voice Intelligence tool will record and analyze the content of a call in real-time and can automatically redact personally identifiable information.

By Lindsey Wilkinson • Aug. 23, 2023

SaaS prices jump 12% on average: report

Microsoft and Salesforce are among the enterprise software vendors that have increased prices in the last 12 months.

By Alexei Alexis • Aug. 23, 2023

Zoom enterprise growth tapers as it pushes AI services

AI-driven features will help convey value to enterprise customers, according to CEO Eric Yuan.

By Roberto Torres • Aug. 22, 2023

ChatGPT, NLP and TensorFlow top list of in-demand generative AI skills

Businesses are looking to hire generative AI freelancers to support development and adoption efforts of large language models, Upwork data shows. 

By Lindsey Wilkinson • Aug. 22, 2023

Generative AI’s momentum casts uncertainty over the future of the IT service desk

Experts wonder what role these tier one technologists will play in IT departments moving forward, even if analysts believe fears of imminent job loss are overblown.

By Lindsey Wilkinson • Aug. 21, 2023

Deloitte, Google Cloud deliver customer analytics solution for retail

The AI-based solution eases data science operations, providing companies with tools to forecast demand and optimize product pricing, the companies said.

By Matt Ashare • Aug. 18, 2023

Walmart’s AI push prioritizes customer experience, personalization

"Ultimately, the power of generative AI or any technology is only as good as the data that powers it," CEO Doug McMillon said Thursday.

By Roberto Torres • Aug. 17, 2023

McKinsey rolls out generative AI tool ‘Lilli’ to 7K employees

The company’s proprietary generative AI platform, which all employees will have access to this fall, lets workers search archival data.

By Lindsey Wilkinson • Aug. 17, 2023

IBM, Microsoft launch generative AI managed service

The new Azure OpenAI solution provides developers and data scientists with multiple models, including GPT and Codex tools.

By Matt Ashare • Aug. 17, 2023

Zoom’s AI terms overhaul set the stage for broader data use scrutiny

The shift to adopt generative AI has created tension between SaaS vendors' data desires and enterprises' security concerns.

By Lindsey Wilkinson • Aug. 16, 2023

ChatGPT comes up short when compared to Stack Overflow responses

When presented with 517 user-written questions, ChatGPT gets more than half wrong, according to researchers from Purdue University.

By Lindsey Wilkinson • Aug. 16, 2023

Retail leaders struggle to find budget for emerging tech goals

Industry leaders want broader adoption of emerging technologies, but concerns over cost and finding business value stand in their way.

By Roberto Torres • Aug. 15, 2023

Tech job postings dipped in the first half of 2023, but talent woes persist

IT consulting firms, large banks and manufacturers remain hungry for automation, cloud and engineering expertise, Dice found.

By Matt Ashare • Aug. 15, 2023

PwC brings private generative AI tool to internal employees

The professional services firm is rolling out ChatPwC, a conversational generative AI tool built with OpenAI’s tech and fine-tuned with relevant data.

By Lindsey Wilkinson • Aug. 15, 2023

AI adoption hinges on reskilling, IBM research finds

Companies anticipate augmenting rather than replacing workers with generative AI tools, especially in procurement, finance and risk and compliance.

By Matt Ashare • Aug. 14, 2023

How to create seamless customer journeys with generative AI

Explore the transformative power of generative artificial intelligence (GAI) in enhancing customer experiences, leveraging big data and fostering brand loyalty.

By Rick Laner, Chief Customer Officer, Elastic • Aug. 14, 2023

Microsoft-Epic partnership yields EHR cloud solution

Mount Sinai Health System is the first provider to implement Azure Large Instances, which scales database capacity to the level needed for health record workloads.

By Matt Ashare • Aug. 10, 2023

Kyndryl leans on consulting, deepens Microsoft alliance in post-IBM drive to profitability

The IT services company remains committed to cloud but is banking on its expertise in mainframe modernization and hybrid ecosystems to fuel growth.

By Matt Ashare • Aug. 9, 2023

White House launches AI cyber competition to fix software vulnerabilities

In partnership with OpenAI, Anthropic, Google and Microsoft, participants will have access to top AI companies’ technology for designing new cybersecurity solutions.

By Lindsey Wilkinson • Aug. 9, 2023

Zoom emphasizes customer consent as critics question AI service terms

Concerns stem from what Zoom says it will do with customer and service-generated data and what its policy language allows. 

By Lindsey Wilkinson • Updated Aug. 11, 2023

Adecco Group taps PepsiCo exec to lead IT operations

The second-largest global HR services provider welcomed Caroline Basyn to its executive committee as it pushes AI-enabled digital products across its portfolio.

By Matt Ashare • Aug. 8, 2023

JLL rolls out proprietary generative AI model to internal employees

In the first 48 hours following deployment at the commercial real estate and investment management company, more than 11,000 employees used the large language model.

By Lindsey Wilkinson • Aug. 8, 2023

Cloud market growth plateaus as hyperscalers anticipate AI boom

Global spend increased by $10 billion for the third consecutive quarter, with AWS, Microsoft and Google Cloud retaining nearly two-thirds of the market, Synergy Research Group found.

By Matt Ashare • Aug. 7, 2023