McDonald's to sell McD Tech Labs to IBM

The company is evolving its technology strategy, weighing decisions to build technology in-house rather than using partners to develop and scale products, CEO Chris Kempczinski said.

By Emma Liem Beckett • Oct. 27, 2021

Want next-gen tech and processes? Look outside IT for support

The shift toward citizen developers is not about leaving IT out of the mix. Instead, technology advances are made through business and IT co-creation.

By Roberto Torres • Oct. 26, 2021

Half of restaurant operators plan to deploy automation in 2-3 years, report finds

Restaurants are warming up to the idea of using automation technology to fill labor gaps, a trend gaining momentum across sectors. 

By Alicia Kelso , Naomi Eide • Oct. 15, 2021

Executives show bias, question AI-based decisions

Enterprises must address bias toward AI inputs in decision-making, according to research published in the MIT Sloan Management Review research.

By Roberto Torres • Oct. 14, 2021

How to train, test and maintain AI and machine learning models

To understand the skill required to train them, it's useful to get a sense of the model creation process — from start to finish.

By Steven Kursh and Art Schnure • Oct. 7, 2021

Tech leaders plan large AI investment, but adoption woes remain

Four in 10 technology decision-makers say emerging AI applications are still under development, a Gartner survey found.

By Roberto Torres • Sept. 29, 2021

AI poses threat to trust in business, report finds

Advances in AI may outpace efforts to curb its potential hazards, the Organization for Economic Cooperation and Development said.

By Jim Tyson • Sept. 24, 2021

More training, more money: Data, AI pros upskill for salary bumps

Data and AI professionals demonstrate a desire to learn, but many lean on support from their workplace to make it happen.

By Katie Malone • Sept. 15, 2021

Talent shortage impedes emerging technology projects, Gartner says

The lack of automation talent, for example, appears to impact how much progress organizations are able to make on projects.

By Katie Malone • Sept. 13, 2021

What's hurting automation? Slow — or no — adoption

Resistance to change hinders widespread acceptance of automation.

By Roberto Torres • Aug. 30, 2021

The next phase of AI is generative

In it's next act, AI will transform from an augmentative technology to a more direct generator of products and data, according to Gartner's 2021 Hype Cycle.

By Roberto Torres • Aug. 23, 2021

AI supports strategy, but few businesses have mature adoption: report

AI strategies vary according to maturity levels, according to a report from Cognizant. Just 20% of businesses are leaders in terms of their AI adoption.

By Roberto Torres • Aug. 10, 2021

The Water Cooler: 7 executives decide how to pilot projects

With time, resources and money at stake, technology teams approach pilots strategically to maximize wins.

By Katie Malone , Roberto Torres • July 26, 2021

Finding the ROI in blockchain

Gartner expects blockchain added value will reach $3.1 trillion by 2030. But only certain kinds of implementations can deliver on the upfront investment.

By Roberto Torres • June 23, 2021

AI spend rises as enterprises solve for scale, adoption

Companies used AI to respond to the pandemic, but challenges in the next phase include internal alignment around technology deployment.

By Roberto Torres • June 17, 2021

How CIOs can shape post-pandemic customer service tech

The pandemic upended the way businesses approached customer service. The next stage brings automation and employee experience to the forefront.

By Roberto Torres • June 10, 2021

4 IT executives discuss future tech plans

Strategic IT investments to prepare businesses for the future include 5G, RPA and digital-first initiatives.

By Katie Malone • May 26, 2021

How CIOs used AI, RPA to solve pandemic pain points

Experiments with AI, RPA and natural language processing are evolving from trial to scale as companies weigh the long-term ROI for automation-heavy technologies.

By Roberto Torres • May 25, 2021

Where IT automation fits — and doesn't

To succeed, companies need to target the most basic and frequent tasks. Then, value stream mapping can help spot other ideal automation targets.

By Roberto Torres • May 20, 2021

The pandemic tested emerging tech. Now, CIOs must crystallize strategy

Bringing together multiple technologies can maximize the impact tools like AI and IoT can have in the enterprise.

By Roberto Torres • April 30, 2021

Cloud spending shifts: More innovation, less back-end support

Gartner analysts predict global end-user spending on public cloud to jump 23% to $332.2 billion this year.

By Katie Malone • April 21, 2021

Companies wary of unexpected outcomes in AI adoption

Many companies and organizations haven't thought through the consequences AI products can carry.

By Roberto Torres • April 19, 2021

When gauging the ROI of AI, balance moonshots with quick wins

Business leaders may be tempted to gut any AI project that doesn't yield immediate returns. But the risk is missing out on the technology's differentiation upside.

By Roberto Torres • April 19, 2021

Robots will not take jobs — if CIOs start preparing the workforce now

On the whole, emerging technologies are "unfolding gradually" with time for companies and workers to adapt, MIT Sloan affiliates said.

By Katie Malone • April 13, 2021

A new coworker: Businesses boost workforce augmentation tech

Some businesses consider technology its own class of workers as it assists with tasks and integrates with employees, according to an MIT Sloan report.

By Katie Malone • April 13, 2021