Salesforce's customer service tool gets the Amazon treatment

For Salesforce, partnerships with hyperscalers the size of Microsoft and AWS is a central piece of its strategy to carve out a niche in the enterprise market.

By Roberto Torres • Nov. 19, 2019

Gartner's strategic tech trends for 2020: Part 2, computing moves to the edge

AI-based systems are becoming smarter, giving rise to autonomy. Hardware is shrinking, pushing computing to the edge. And the ever-hyped blockchain is finding "practical" applications.

By Naomi Eide • Nov. 5, 2019

Starbucks' AI project is turning past investments into data insights

"Deep Brew," an AI project launched in 2017, is a machine learning capability Starbucks is leveraging for personalization.

By Samantha Schwartz • Nov. 1, 2019

'Make AI as boring as email': IBM's strategy for boosting AI adoption

If AI is to become a commonplace part of the workday, the barriers of entry and deployment should be lowered.

By Roberto Torres • Oct. 31, 2019

Email or text? TGI Fridays tackles personalization at scale with ML

"We're not Google," said the chain's Chief Experience Officer Sherif Mityas, but leveraging the tech has been key to tripling the restaurant's off-premise revenue.

By Emma Liem Beckett • Oct. 30, 2019

6 predictions from Gartner could reshape C-suite priorities

By 2023, the analyst firm sees "augmented humans" becoming a ubiquitous part of the workforce. It's one of many changes set to reshape industry in the coming years.

By Roberto Torres • Oct. 25, 2019

Design thinking, AI and starting with what users need

By combining the principles of design thinking with the power of artificial intelligence (AI), CIOs have the tools to solve that problem and deliver powerful business results for their organizations. 

By Santeri Jussila, Head of Analytics Product Line Management, Nokia and Jose de Francisco, Head of Venture Studio and Senior Creative Director, Nokia • Oct. 15, 2019

CEO, not CIO, lead most AI projects with business impact, report finds

AI implementations that are part of a broader business strategy tend to deliver more value for organizations.

By Roberto Torres • Oct. 15, 2019

How to use RPA to increase back-office efficiency

Small successes can show employees what a company hopes to do with RPA, and how it will make their jobs easier.

By Jen A. Miller • Oct. 8, 2019

Amid data science talent crunch, IBM certifies its own

In-house talent development helps companies looking to keep their ranks strong in the context of a looming talent drought, especially when coupled with talent retention strategies.

By Roberto Torres • Sept. 27, 2019

As AI adoption grows, tech giants drive market consolidation

With 2019 on track to see over 160 AI acquisitions, analysts say big tech vendors will continue to absorb startups.

By Roberto Torres • Sept. 26, 2019

Decision makers expect AI to boost employee satisfaction

The future of work depicts a business turbocharged by automation. Managers also expect technology to lend a hand with employee satisfaction.

By Roberto Torres • Sept. 25, 2019

How AI learns the biases of its creators

Without checks and balances, artificial intelligence can replicate harmful biases and veer away from its initial intent.

By Roberto Torres • Sept. 19, 2019

McDonald's drives further into tech with AI acquisition

The chain will also form a global technology team, McD Tech Labs, to further support its future innovations.

By Julie Littman • Sept. 11, 2019

It's early days, but AI will define industry 'winners and losers,' KPMG says

Companies expect to increase AI investments related to talent and technology 50-100% in the next three years.

By Naomi Eide • Sept. 10, 2019

PwC: Dealmakers expect revenue boost from AI acquisitions

Last year, business deals related to artificial intelligence companies accounted for $1.6 billion in transactions. Acquiring entities say they want to get their money's worth.

By Roberto Torres • Aug. 30, 2019

Gartner depicts a business world reshaped by AI in 2019 Hype Cycle

Over the next decade, expect data analytics and AI to augment workers' efficiency, as companies rely on leading tech to beat competitors.

By Roberto Torres • Aug. 29, 2019

AI a lifeline to competition, but 25% of companies fail half their projects

If a company's business model is outdated, unable to support AI projects, "you cannot compete," Ritu Jyoti, program VP of AI strategies at IDC, told CIO Dive. 

By Samantha Schwartz • Aug. 26, 2019

Bias from AI lending models raises questions of culpability, regulation

The number of data points used in AI lending models — and a lack of diversity among people creating them — raise red flags.

By Dan Ennis and Tim Cook • Aug. 21, 2019

By 2022, employers expect AI to boost business efficiency

Around 24% are already using AI or advanced automation tools in areas like operations, staffing, budgeting or performance, Genesys found.

By Roberto Torres • Aug. 19, 2019

Google Vision the top image recognition system, study finds

Perficient Digital tested the ability of tools from AWS, Google, Microsoft and IBM to accurately identify tags from 500 images: charts, landscapes, people and products.

By Samantha Schwartz • Aug. 8, 2019

SAP exec: Speed, compassion key to automation adoption

The value of automation looks different for each customer, Eric Stine, chief innovation officer for SAP North America, told CIO Dive.

By Roberto Torres • Aug. 5, 2019

JPMorgan Chase inks 5-year deal to generate marketing copy via AI

During a pilot program, ads rendered by Persado's software received far higher click-through rates than those that were not.

By Peter Adams • July 31, 2019

McDonald's revs up personalization rollout to 8K drive-thrus

Within two weeks, the chain expects the Dynamic Yield software will be available at over half of its U.S. units with it fully implemented by the end of the year. 

By Julie Littman • July 29, 2019

Inside Microsoft's $1B bet on 'secure, trustworthy and ethical' AI

Microsoft looks to reap returns on some of its investment in OpenAI through Azure, analysts say.

By Roberto Torres • July 23, 2019