CX in the time of social distancing: 4 ways self-service can help

It's time to drastically reimagine how we engage with customers in this new COVID-19 reality. Self-service is one tactic contact centers can utilize.

May 20, 2020

As FTC query looms, a look at big tech's largest AI acquisitions

Google, Facebook and Apple have the most AI acquisitions with undisclosed financial terms.

By Samantha Schwartz • Feb. 18, 2020

IBM bets on blockchain to leverage cloud revenue

Blockchain application structure naturally gravitates to the cloud, said Jerry Cuomo, VP of blockchain technologies at IBM Blockchain.

By Roberto Torres • Feb. 12, 2020

Tech leaders issue calls for AI oversight. Where should government begin?

Habitually late to catch up with technology, legislators are called to haste by tech leaders. But general AI regulation might prove to be a difficult task.

By Roberto Torres • Jan. 30, 2020

AI acquisitions hit record numbers in 2019 as consolidation wave grows

In a scarce AI talent market, vendors target startups to grow AI skills and solutions in their workforce.

By Roberto Torres • Jan. 24, 2020

After CEOs, CIOs are the oldest members of the C-suite

CIOs trail CEOs as the oldest member of the C-suite, but the average age of technology executives has jumped since 2017.

By Roberto Torres • Jan. 22, 2020

At Davos, tech leaders call for AI regulation

Leaders from Microsoft and Google called for AI regulation, though both disagree on the EU's proposed moratorium on facial recognition. IBM launched a policy group to help shape regulation.

By Roberto Torres • Jan. 22, 2020

The state of AI across 5 industries

Business leaders expect financial and operational upside to artificial intelligence. But motivations aren't the same in every industry.

By Roberto Torres • Jan. 17, 2020

Intel taps HPE exec as CIO

Starting Jan. 30, Archana Deskus will begin leading Intel's global IT operations, with a heavy focus on data analytics, as the chipmaker plans for an AI-rich future.

By Roberto Torres • Jan. 15, 2020

H&M's AI operation helps make its supply chain more sustainable

A team is working to apply AI to different segments as part of a push to become as data-driven as possible.

By Emma Cosgrove • Jan. 15, 2020

Ancestry turned to AI to bring down cloud costs

One way to keep cloud costs down: let artificial intelligence find room for improvement.

By Roberto Torres • Jan. 14, 2020

CIO Dive’s business technology predictions for 2020

In 2020, CIOs will spend their days using data to maximize the efficiency of their workforce, as cyberattacks and fierce competition loom large.

By Samantha Schwartz , Roberto Torres , Naomi Eide • Jan. 13, 2020

25 business technology trends for 2020

As tech leaders plan for 2020 and beyond, keep a close eye on interoperability and making technology purchasing decisions that can remain flexible in the long-term. 

Jan. 9, 2020

US adds AI export hurdles. Open source might lessen the impact

Much of the technology that underpins geospatial image recognition is available through open source.

By Roberto Torres • Jan. 8, 2020

On the road to AI adoption, execs grapple with expertise and data

Companies that fail to overcome the knowledge, data and tool barriers to AI adoption are at risk of ceding ground to the competition.

By Roberto Torres • Jan. 3, 2020

5 AI traps that dupe CIOs

IT leaders, be advised. If there's one thing AI is not, is magic, said Jeff McMillan, chief analytics and data officer at Morgan Stanley.

By Roberto Torres • Jan. 2, 2020

CIO Dive's Top News of 2019

The world of business technology is nonstop and the Top News of 2019 honors the constant churn.

Dec. 27, 2019

9 cutting-edge technology startups to watch in 2020

Especially in the case of AI startups, the ultimate path to startup growth could lie behind an acquisition from some of the leading names in tech.

By Roberto Torres • Dec. 19, 2019

Target leans on data science to solve 'extremely large' retail problems

The retailer turned to data science to help improve on-shelf availability, reduce inventory levels and create operating efficiencies.

By Roberto Torres • Dec. 18, 2019

Driving up the value of AI starts with building an ecosystem

Joint use of data, alignment of financial interests and flexibility among partners can pave the way for valuable cooperation in AI projects.

By Roberto Torres • Dec. 16, 2019

Meet AIG's ideal product manager for AI

Without the right mix of skills, AI leaders can fail to deliver on expected business outcomes and create a rift between stakeholders and technical staff.

By Roberto Torres • Dec. 12, 2019

NFL, AWS to use player digital twins to model scenarios and combat injury

Digital twins are also cropping up in the back office, where companies can use the technology to map the enterprise technology stack, visualizing the network and other moving parts of the business.  

By Naomi Eide • Dec. 6, 2019

Diversity in technology decision-making and design: Creating the future we want

AI is not designed to produce biased results. But it is developed based on data biases built into the methodology and the data, exacerbating problems it was designed to address. 

By Charla Griffy-Brown • Dec. 5, 2019

AT&T and Microsoft give 5G an edge

The service launch means Microsoft assures the allegiance of a key player in the 5G space, as demand for edge computing is projected to rise.

By Roberto Torres • Nov. 27, 2019

Most workers don't think automation is coming for their jobs

Employee perception of automation technology signals a competitive edge for employers who deploy these tools successfully.

By Roberto Torres • Nov. 27, 2019