5 AI traps that dupe CIOs

IT leaders, be advised. If there's one thing AI is not, is magic, said Jeff McMillan, chief analytics and data officer at Morgan Stanley.

By Roberto Torres • Jan. 2, 2020

CIO Dive's Top News of 2019

The world of business technology is nonstop and the Top News of 2019 honors the constant churn.

Dec. 27, 2019

Explore the Trendline➔

Automation

In search of productivity gains, IT leaders are making automation their top priority. But successful enterprise AI deployments depend on access to the right data sets.

By CIO Dive staff

9 cutting-edge technology startups to watch in 2020

Especially in the case of AI startups, the ultimate path to startup growth could lie behind an acquisition from some of the leading names in tech.

By Roberto Torres • Dec. 19, 2019

Target leans on data science to solve 'extremely large' retail problems

The retailer turned to data science to help improve on-shelf availability, reduce inventory levels and create operating efficiencies.

By Roberto Torres • Dec. 18, 2019

Driving up the value of AI starts with building an ecosystem

Joint use of data, alignment of financial interests and flexibility among partners can pave the way for valuable cooperation in AI projects.

By Roberto Torres • Dec. 16, 2019

Meet AIG's ideal product manager for AI

Without the right mix of skills, AI leaders can fail to deliver on expected business outcomes and create a rift between stakeholders and technical staff.

By Roberto Torres • Dec. 12, 2019

NFL, AWS to use player digital twins to model scenarios and combat injury

Digital twins are also cropping up in the back office, where companies can use the technology to map the enterprise technology stack, visualizing the network and other moving parts of the business.  

By Naomi Eide • Dec. 6, 2019

Diversity in technology decision-making and design: Creating the future we want

AI is not designed to produce biased results. But it is developed based on data biases built into the methodology and the data, exacerbating problems it was designed to address. 

By Charla Griffy-Brown • Dec. 5, 2019

AT&T and Microsoft give 5G an edge

The service launch means Microsoft assures the allegiance of a key player in the 5G space, as demand for edge computing is projected to rise.

By Roberto Torres • Nov. 27, 2019

Most workers don't think automation is coming for their jobs

Employee perception of automation technology signals a competitive edge for employers who deploy these tools successfully.

By Roberto Torres • Nov. 27, 2019

Salesforce's customer service tool gets the Amazon treatment

For Salesforce, partnerships with hyperscalers the size of Microsoft and AWS is a central piece of its strategy to carve out a niche in the enterprise market.

By Roberto Torres • Nov. 19, 2019

Gartner's strategic tech trends for 2020: Part 2, computing moves to the edge

AI-based systems are becoming smarter, giving rise to autonomy. Hardware is shrinking, pushing computing to the edge. And the ever-hyped blockchain is finding "practical" applications.

By Naomi Eide • Nov. 5, 2019

Starbucks' AI project is turning past investments into data insights

"Deep Brew," an AI project launched in 2017, is a machine learning capability Starbucks is leveraging for personalization.

By Samantha Schwartz • Nov. 1, 2019

'Make AI as boring as email': IBM's strategy for boosting AI adoption

If AI is to become a commonplace part of the workday, the barriers of entry and deployment should be lowered.

By Roberto Torres • Oct. 31, 2019

Email or text? TGI Fridays tackles personalization at scale with ML

"We're not Google," said the chain's Chief Experience Officer Sherif Mityas, but leveraging the tech has been key to tripling the restaurant's off-premise revenue.

By Emma Liem Beckett • Oct. 30, 2019

6 predictions from Gartner could reshape C-suite priorities

By 2023, the analyst firm sees "augmented humans" becoming a ubiquitous part of the workforce. It's one of many changes set to reshape industry in the coming years.

By Roberto Torres • Oct. 25, 2019

Design thinking, AI and starting with what users need

By combining the principles of design thinking with the power of artificial intelligence (AI), CIOs have the tools to solve that problem and deliver powerful business results for their organizations. 

By Santeri Jussila, Head of Analytics Product Line Management, Nokia and Jose de Francisco, Head of Venture Studio and Senior Creative Director, Nokia • Oct. 15, 2019

CEO, not CIO, lead most AI projects with business impact, report finds

AI implementations that are part of a broader business strategy tend to deliver more value for organizations.

By Roberto Torres • Oct. 15, 2019

How to use RPA to increase back-office efficiency

Small successes can show employees what a company hopes to do with RPA, and how it will make their jobs easier.

By Jen A. Miller • Oct. 8, 2019

Amid data science talent crunch, IBM certifies its own

In-house talent development helps companies looking to keep their ranks strong in the context of a looming talent drought, especially when coupled with talent retention strategies.

By Roberto Torres • Sept. 27, 2019

As AI adoption grows, tech giants drive market consolidation

With 2019 on track to see over 160 AI acquisitions, analysts say big tech vendors will continue to absorb startups.

By Roberto Torres • Sept. 26, 2019

Decision makers expect AI to boost employee satisfaction

The future of work depicts a business turbocharged by automation. Managers also expect technology to lend a hand with employee satisfaction.

By Roberto Torres • Sept. 25, 2019

How AI learns the biases of its creators

Without checks and balances, artificial intelligence can replicate harmful biases and veer away from its initial intent.

By Roberto Torres • Sept. 19, 2019

McDonald's drives further into tech with AI acquisition

The chain will also form a global technology team, McD Tech Labs, to further support its future innovations.

By Julie Littman • Sept. 11, 2019

It's early days, but AI will define industry 'winners and losers,' KPMG says

Companies expect to increase AI investments related to talent and technology 50-100% in the next three years.

By Naomi Eide • Sept. 10, 2019