More than job displacement: Experts fear AI's effect on humanity

A Pew Research Center survey highlights concerns about AI's impact on job losses that will widen economic divides and cause unrest and mayhem from autonomous weapons, cybercrime and weaponized data.

By Alex Hickey • Dec. 11, 2018

Forces and trends shaping the future of enterprise analytics in 2019

Building off a foundation in cloud and business networks and augmented by AI and ML, analytics is extending out into all areas of the enterprise. 

By Alex Hickey • Dec. 10, 2018

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Agentic AI

CIOs face an enormous challenge: Fielding a technology that could forever change how enterprise work gets done.

By CIO Dive staff

Turbulent take-offs stymie enterprise AI, ML adopters

In operations, cloud-based machine learnings workloads are making process more efficient, driving down costs and improving productivity and time to market. 

By Alex Hickey • Dec. 3, 2018

On a roll for IT education, AWS makes internal ML course public

The free courses are part of a new machine learning certification targeted to data scientists, business professionals, data platform engineers and developers.

By Alex Hickey • Nov. 27, 2018

ROI felt as companies implement customer-facing AI

AI is boosting revenue for many companies, driven by streamlined operations and prioritizing machine vs. human case resolution, a MIT Technology Review survey found.

By Naomi Eide • Nov. 26, 2018

With technology foundation solidified, Johnson & Johnson's attention turns to what's next

Though advanced in its technical capabilities, J&J has weighed the merits of build vs. buy, particularly when it comes technologies like AI.

By Naomi Eide • Nov. 16, 2018

'AI for everyone': Coursera tackles training for the nontechnical

Co-founder Andrew Ng's latest course will help leaders build "a sustainable AI strategy" and understand the technology's opportunities from a business perspective. 

By Alex Hickey • Nov. 14, 2018

Walmart's in-store AI lab offers testing, evaluation and tweaking in a live environment

Walmart has been working with virtual reality, expanding its partnership with Microsoft and adding an augmented reality-based price-scanning feature.

By Dan O'Shea • Nov. 13, 2018

5 warning signs to look for in a predictive analytics program

The complexity of predictive programs puts them at greater risk for failure than success. 

By Matthew Honaker • Nov. 12, 2018

Companies struggle to scale automation, but still welcome disruptive tech

There will always be resistance to disruptive technologies; the companies that don't take the initial first steps to prepare for them will be pushed aside.

By Samantha Schwartz • Nov. 6, 2018

AI talent pipeline clogged by education programs slow or unable to change

Should schools revamp existing programs for topics like AI, or are new research areas required? 

By Alex Hickey • Oct. 25, 2018

As AI becomes everyday reality, concerted national effort is needed

Coordinated efforts by private industry and academia propelled a quantum computing act in the House, and similar efforts could benefit AI development. 

By Alex Hickey • Oct. 24, 2018

Walmart weaves AI into the back office

Walmart crafted a compelling business need for AI — taking costs out of back-office systems to invest in the front end — giving the organization a scope for implementation.

By Naomi Eide • Oct. 24, 2018

Gartner's 10 technology trends for 2019 and beyond

Intelligence and connectivity are becoming the norm. With that prevalence come threats of future tech capable of disrupting current models.

By Naomi Eide • Oct. 22, 2018

MIT plans $1B computing college, AI research effort

A $350 million gift from private equity firm Blackstone's CEO kicks off the effort as more colleges look to the private sector for research support.

By James Paterson • Oct. 16, 2018

4 experts weigh in on AI's role in the US, education

Artificial intelligence cropped up in discussions across technology, business, culture and political leaders at The Atlantic Festival this week.

By Alex Hickey • Oct. 4, 2018

At American Airlines, AI starts with baggage handling

With advanced and emerging technologies, the airline has to think big but start with small implementations and move quickly.

By Naomi Eide • Sept. 28, 2018

Dreamforce 2018: Salesforce pushes for cross-platform ties, intelligence to the masses

Salesforce has demonstrated recognition of and efforts to solve the problem of tying together the customer experience.

By Alex Hickey • Sept. 28, 2018

As AI tech becomes more available, barriers of talent and resources mount

There are five AI priorities for CEOs: IT, infosec, innovation, customer service and risk, according to an IBM Institute for Business Value survey.

By Alex Hickey • Sept. 27, 2018

Why businesses must focus on intelligence augmentation over artificial intelligence

For tasks that do not require context and are easily repeatable, AI solutions can increase efficiency without introducing risk.

By Aaron Masih • Sept. 24, 2018

At Pinterest, AI implementations start small and add complexity over time

"There is no technology that's really useful if it cannot be explained with plain words," said Vanja Josifovski, CTO and VP of engineering at Pinterest.

By Naomi Eide • Sept. 24, 2018

Big tech is rolling out tools to counter AI bias. Is it enough?

There are three levels of failure for AI algorithms: integrity of data, integrity of algorithms and the decision-maker. These tools tackle the first two. 

By Alex Hickey • Sept. 21, 2018

Alibaba boosting AI and quantum hardware, SAP cloud partnership

Alibaba has established a chip subsidiary to work on embedded and customized AI chips for the company's cloud and IoT businesses.

By Alex Hickey • Sept. 20, 2018

Technology in action at TGI Fridays: No 'better use case than selling alcohol with AI'

By integrating AI in platforms and email campaigns, the restaurant chain was able to differentiate customers and tailor personal experiences at the bar. 

By Naomi Eide • Sept. 20, 2018

AI graduating from point solutions to enterprise-level systems

But the gap between AI pioneers and companies just experimenting or investigating the technology is widening. 

By Alex Hickey • Sept. 18, 2018