Microsoft follows Slack, adds external Teams chat

The updates to the communication platform is a bet on sustained hybrid work, a trend across the enterprise software market.

By Roberto Torres • March 2, 2021

What CIOs gain (and lose) with software market integration

For the business user, market consolidation can mean new features or a pricing windfall. It also means the field of providers is shrinking.

By Roberto Torres • March 2, 2021

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CIO Priorities

Companies task their CIOs with balancing the company’s economic and operational needs as they enable technology throughout the business.

By CIO Dive staff

Under pressure, IT workers brace for more complexity

Workers want a better understanding of how IT fits into business plans. But internally, stress is reaching new heights.

By Roberto Torres • March 1, 2021

Legacy tech, privacy and security issues bog down healthcare innovation

The pandemic drove hospitals and healthcare facilities to further rely on connected devices, increasing the potential for vulnerabilities in the process.

By Roberto Torres • Feb. 26, 2021

IT plans for business continuity ahead of the next disaster

Catering to a remote workforce and digital customer needs, businesses lean on IT leadership to plan for future disruptions. 

By Katie Malone • Feb. 26, 2021

How a university and a town enabled the digital workplace

IT departments adapted operations at a time of crisis. The new habits and soft skills are here to stay.

By Katie Malone • Feb. 25, 2021

Researchers find vulnerabilities inside multiple virtual event, business platforms

Two of the top five virtual event sites leaked personal information or exposed databases to potential remote code execution.

By David Jones • Feb. 25, 2021

Businesses shook up old processes in the pandemic. Which migrations will stick?

Upholding operations through the challenges turned businesses onto digitizing their processes. In the year ahead, competition is the catalyst.

By Roberto Torres • Feb. 24, 2021

Fed says 'operational error' caused payment system outage

The Federal Reserve's electronic payments network lets nearly 9,300 financial institutions send billions of dollars daily through the U.S. financial system.

By Anna Hrushka • Feb. 24, 2021

To spot ideal AI use cases, look for trouble — and data

Data scarcity and quality issues can derail company investments in AI. Businesses should target repetitive tasks to increase impact.

By Roberto Torres • Feb. 23, 2021

Software, IT and help desk top entry-level tech jobs for 2021

With digital systems under pressure, companies grapple with upholding essential systems with fresh talent.

By Roberto Torres • Feb. 22, 2021

Emerging technologies pose ethical quandaries. Where does IT leadership fit in?

The ethics of big data and AI have become hot topics, but the foundations of ethical technology stretch beyond the emerging trends.

By Katie Malone • Feb. 22, 2021

How IT leaders can close the gap to delivering frictionless digital customer experiences

Brands think they deliver great digital CX. Their customers disagree. Learn how IT can close this gap. 

Feb. 22, 2021

IT executives hopeful praise will last beyond pandemic

Tech departments are accustomed to only being called when tech stalls out, but the pandemic pulled back the curtain on the work going into keeping the lights on.

By Katie Malone • Feb. 19, 2021

IT, security jobs in demand through 2029: report

Reliance on remote work will drive up employment in areas such as information security and software development, according to projections from the U.S. Bureau of Labor Statistics.

By Roberto Torres • Feb. 19, 2021

Emerging technology can drive innovation — if people come first

Innovation isn't just a technology process. A cultural shift setting innovators free to try new things and keeping employees involved bridges emerging tech adoption with innovation.

By Katie Malone • Feb. 18, 2021

DOJ info request on Salesforce, Slack deal a peek at antitrust concerns, expert says

The Justice Department's antitrust division made a second request for information as it reviews the planned Salesforce acquisition of Slack.

By Roberto Torres • Feb. 17, 2021

Two-thirds of enterprises lose productivity to IT outages: report

Technology downtime is inevitable for the enterprise, but the damage from an outage can hinder an organization's reputation and efficiency.

By Katie Malone • Feb. 16, 2021

The view from the top: IT spending could get better

IT budgets are on the rise in 2021, but could remain in flux as CIOs navigate a business environment changed by COVID-19. 

By Jen A. Miller • Feb. 12, 2021

3 tools companies need to fill the hybrid work tech gap

Companies will need to face the gaps in their tech stack to embrace a fully hybrid work model.

By Roberto Torres • Feb. 12, 2021

Salesforce is adopting hybrid work. Here's how businesses can follow suit

The software company laid out the three key components of its hybrid work model, a push toward "increased innovation and better business outcomes."

By Roberto Torres • Feb. 10, 2021

4 CIOs on the tools that got them through 2020

Facing varied pandemic-era challenges, CIOs across sectors share which investments supported business continuity.

By Katie Malone • Feb. 10, 2021

Existing technology is fine, just get creative, research shows

Standard IT, if effectively managed, can be used to fuel innovation when employees are motivated to master it, an empirical study found.

By Katie Malone • Feb. 5, 2021

It takes 61 days to fill a high-demand tech role, report finds

IT leaders are rethinking their approach to talent management, with software rising as the prime competency to chase.

By Roberto Torres • Feb. 4, 2021

Hidden messages, hacking tests entice tech talent

By creatively engaging prospective employees during the hiring process, some businesses successfully found the right fit.

By Katie Malone • Feb. 4, 2021