Make room for intelligent failure, Deloitte exec says

Disruption means companies must experiment to survive, but leaders grapple with the element of risk amid budget constraints.

By Roberto Torres • Oct. 13, 2020

Retail adopts smarter technology as industry relearns operations

Technology changes accelerated by the pandemic have staying power, as tech execs in the retail space focus on the technology that sustains operations amid pivotal change.

By Roberto Torres • Oct. 12, 2020

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CIO Priorities

Companies task their CIOs with balancing the company’s economic and operational needs as they enable technology throughout the business.

By CIO Dive staff

COVID-19 put stress on contact centers. Now, executives weigh tech to cut costs

Expanding call volumes requires more resources. In the coming years, use of omnichannel and automation features will rise as execs respond to shrinking IT budgets.

By Roberto Torres • Oct. 9, 2020

How FedEx's CIO led a decade of modernization

Transformation at FedEx required a "clear-eyed look at what we have and then creating a clear mental model and architecture for what we wanted to become," said CIO Rob Carter.

By Naomi Eide • Oct. 8, 2020

Trump administration tightens H-1B visa restrictions

New degree requirements are "a severe blow to the information technology world," said Kerri-Ann Griggs, attorney at Alston & Bird.

By Aman Kidwai • Oct. 8, 2020

Nationwide uses agile to scale AI, shorten delivery time

The insurer built an analytics product for commercial auto insurance and learned a key lesson: shifting methodologies led to faster business value.

By Roberto Torres • Oct. 7, 2020

BMO Financial found AI success with a cash flow predictor. Now it wants to scale

Heads of IT will explore how AI can lead to new revenue streams as the technology expands its reach through the organizations in the year ahead.

By Roberto Torres • Oct. 5, 2020

Innovation needs to match business goals, Xerox exec says

Technology coming from corporate innovation hubs can be a boon for efficiency. It can also introduce disruption.

By Roberto Torres • Oct. 5, 2020

Nike's ERP overhaul supporting consumer-first strategy

As the brand undertakes a multi-phase consumer-direct strategy, tech upgrades play a critical role.

By Roberto Torres • Oct. 1, 2020

Campbell CIO: ERP modernization key to absorbing $5B acquisition

With the database swap, Campbell Soup Company is taking an incremental approach to a systems upgrade as it seeks real-time analytics.

By Roberto Torres • Sept. 29, 2020

Disney picks Diane Jurgens as new CIO

Jurgens will join the company on Oct. 5, reporting to SVP and CFO Christine McCarthy.  

By Roberto Torres • Sept. 28, 2020

Under Armour's digital push continues through slumped financials

The company is focused on the intersection of consumer products and backend technology, said Paul Fipps, chief experience officer at Under Armour.

By Samantha Schwartz • Sept. 28, 2020

Building momentum and achieving quick wins with rapid-cycle innovation

Companies cannot wait until disaster strikes to transform their business and the processes it relies on to function.  

By Deb Gildersleeve, CIO of Quick Base • Sept. 28, 2020

CIO board membership is down, but tech leaders remain influential, survey finds

Influential people who oversee technology are just "calling themselves different things" now, such as CTO or chief digital officer, said Rob Grimsey, director at Harvey Nash Group.

By Roberto Torres • Sept. 23, 2020

How to negotiate software costs as IT budgets are slashed

If vendors can't provide a degree of flexibility, abandon the deal, according to Paul McKay, senior analyst at Forrester.

By Samantha Schwartz • Sept. 23, 2020

Microsoft seeks citizen developer clout as Teams platform grows

Connecting the low-code Power Platform into Microsoft's collaboration platform lets ground-level users build solutions, though app sprawl and maintenance remain a concern.

By Roberto Torres • Sept. 22, 2020

Domino's promotes CTO, restructures tech unit as CIO retires

Kelly Garcia will replace EVP and CIO Kevin Vasconi, who is retiring Oct. 2, the company announced Monday.

By Roberto Torres • Sept. 22, 2020

With tech budgets clipped, CIOs should prepare to cut — and cut again

The market is shifting from a pandemic recession to a traditional recession, which means more sectors could feel pain, Forrester's Andrew Bartels says.

By Jen A. Miller • Sept. 21, 2020

5 IT spend trends to watch

Emerging technology spend will give way to cloud and productivity software, according to Spiceworks Ziff Davis' 2021 State of IT report.

By Roberto Torres • Sept. 21, 2020

RPA revenue to hit nearly $2B next year, Gartner says

The pandemic drove interest in RPA, shifting interest outside of IT. What comes next is a sharper focus on how to reap the most value from the technology.

By Roberto Torres • Sept. 21, 2020

Estée Lauder CIO connects IT team culture and volunteering

Internal innovation sprints can foster ties between team members that don't often get a chance to work together, said Michael Smith.

By Roberto Torres • Sept. 18, 2020

What security needs to know before diving into SaaS contracts

If employees don't engage with security red flags, the agreement fails to address the underlying issue: an application outside of a company's risk appetite.

By Samantha Schwartz • Sept. 18, 2020

Security pushes DevOps to breaking point

The future of DevOps is "going to break application security," said Dale Gardner, research director at Gartner.

By Samantha Schwartz • Sept. 16, 2020

Productivity tops next year software budget priorities, survey says

The shift to remote work and a key end-of-life event from Microsoft will push up productivity software spend in the coming year.

By Roberto Torres • Sept. 15, 2020

Gartner: 10 key security projects through 2021

As companies adapt to changes in March and what's anticipated for the next 12 months, Brian Reed, senior director analyst at Gartner, wants the focus on projects, not programs.

By Samantha Schwartz • Sept. 15, 2020