Helpers wanted: Retail thirsts after tech talent ahead of holiday season

In 2019, retail's demand for web developers rose 55% compared to 2018. It's the fastest growing category, according to data from iCIMS.

By Roberto Torres • Nov. 25, 2019

Enterprise blockchain adoption hinges on use case fit

Not all applications of blockchain technology are created equal. Specific resources and capabilities must match the use cases or adoption will falter.

By Roberto Torres • Nov. 22, 2019

Explore the Trendline➔

Top 5 stories from CIO Dive

Shifts in enterprise software use, ongoing generative AI adoption plans and budget pressures ruled CIO priorities in the first half of the year.

By CIO Dive staff

Southwest Airlines plugs accessibility into customer service with Salesforce

The airline's leaders see the move to an accessible tool set as an investment in customer satisfaction.

By Roberto Torres • Nov. 22, 2019

Target bets on homegrown inventory system, distribution automation

With shelves stocked and replenished more efficiently, employees are free to take on more important tasks. Reducing manual hours is a Target specialty.

By Samantha Schwartz • Nov. 21, 2019

Cloud tips, tricks and definitions to take the mystery out of adoption

Even as more companies become comfortable with putting data into the cloud, IaaS retains an aura of fear and uncertainty.

By Naomi Eide • Nov. 21, 2019

Meet the co-bots: How tech is aiding Whirlpool Corp. employees, not ousting them

The company has worked to find the right balance of tech and process to keep staff ahead of digitization — while still prioritizing product quality.

By Riia O'Donnell • Nov. 19, 2019

KFC's CTO started as an intern. Now he leads its tech strategy

Chris Caldwell has had a front-row seat to Yum Brands' modernization; from rolling out Microsoft Exchange Servers to AI-enabled drive-thrus.  

By Samantha Schwartz • Nov. 19, 2019

Salesforce's customer service tool gets the Amazon treatment

For Salesforce, partnerships with hyperscalers the size of Microsoft and AWS is a central piece of its strategy to carve out a niche in the enterprise market.

By Roberto Torres • Nov. 19, 2019

Microsoft heightens privacy obligations with updates to cloud contracts

The changes under GDPR will roll out globally to Microsoft customers, in keeping with a company trend of expanding privacy regulations beyond their scope.

By Roberto Torres • Nov. 18, 2019

Walmart Canada launches blockchain solution to track deliveries

The platform will also enable real-time invoicing, payments and settlement while integrating with legacy systems.

By Roberto Torres • Nov. 14, 2019

M&A playbook: How to prepare for the cost, staff and tech hurdles

Relying on staff engagement, a clear notion of the business concept and a thoughtful approach to redundancies can increase the odds of M&A success.

By Roberto Torres • Nov. 14, 2019

Early lessons on blockchain: Companies a long way from widespread adoption

Though most blockchain adoption cases at an enterprise level are still in the early stage, there's lessons to be gleaned from their experiences.

By Roberto Torres • Nov. 13, 2019

In a multicloud world, Lucky Brand's strategy centers on a single vendor

Lucky Brand had a disparate architecture, multiple cloud platforms and multiple colocations, but it wanted a simplified cloud portfolio.

By Naomi Eide • Nov. 11, 2019

Multicloud vs. hybrid cloud: What it all means

While hybrid clouds and multicloud can be used together — and tend to get lumped together —​ they are not the same thing.

By Jen A. Miller • Nov. 8, 2019

5 questions with Cisco's CISO

Steve Martino is tasked with leading Cisco's security strategy, navigating risk in an environment where threats are ever-present and human error is assured. 

By Naomi Eide • Nov. 7, 2019

Companies edging out rank-and-file staff in digital transformation efforts

On their way to digital maturity, companies are called to keep employees in focus while disruptive changes unfold.

By Roberto Torres • Nov. 6, 2019

Bank of America's 18-month collaboration with IBM leads to bank-focused public cloud

The bank is "committing to use this public cloud environment for even sensitive data," IBM Cloud CTO Hillery Hunter said.

By Naomi Eide • Nov. 6, 2019

Less than one-quarter of companies are innovation leaders, report says

Those who are able to innovate increased their revenue by 20% or more in the last two years, according to the Harvard Business Review. Laggards only saw a 14% increase in revenue.

By Samantha Schwartz • Nov. 5, 2019

IT is a CX leader's ally and also the most difficult to work with

There are three primary solutions for cultivating and maintaining customer experience (CX): artificial intelligence, omnichannel and continuous intelligence.

By Samantha Schwartz • Nov. 5, 2019

Gartner's strategic tech trends for 2020: Part 2, computing moves to the edge

AI-based systems are becoming smarter, giving rise to autonomy. Hardware is shrinking, pushing computing to the edge. And the ever-hyped blockchain is finding "practical" applications.

By Naomi Eide • Nov. 5, 2019

Gartner's strategic tech trends for 2020: Part 1, augmenting skills

Spaces are more intelligent and integrated, working to cognitively and physically enable humans, the research firm says.

By Naomi Eide • Nov. 4, 2019

Cybersecurity tricks and treats to protect your business

For CISOs and security professionals, it’s always spooky season. There is nothing make-believe about their arch-enemies —​ cybercriminals — who lurk tirelessly in the shadowy background.

By Edgardo Artusi • Oct. 31, 2019

Email or text? TGI Fridays tackles personalization at scale with ML

"We're not Google," said the chain's Chief Experience Officer Sherif Mityas, but leveraging the tech has been key to tripling the restaurant's off-premise revenue.

By Emma Liem Beckett • Oct. 30, 2019

How 'the couch' is supporting ExxonMobil's sprint to digital transformation

The company is relying on DevOps and agile to hit a bold growth goal by 2025: doubling profits without changing prices.

By Samantha Schwartz • Oct. 29, 2019

How CIOs can alleviate CEO tech concerns, one investment at a time

While CEOs are watching for an impending recession, it's the CIO's responsibility to protect tech investments to endure economic rough patches. 

By Samantha Schwartz • Oct. 28, 2019