Nationwide uses agile to scale AI, shorten delivery time

The insurer built an analytics product for commercial auto insurance and learned a key lesson: shifting methodologies led to faster business value.

By Roberto Torres • Oct. 7, 2020

A modern approach to application development helps Humana adapt and thrive in the new normal

The days when a website and mobile app were all it took to provide an outstanding ​customer experience are over. Learn what's next.

By Bruce Buttles, Digital Channels Director at Humana • Oct. 5, 2020

Explore the Trendline➔

Top 5 stories from CIO Dive

Ongoing AI adoption efforts and the evolution of the executive scope ruled CIO priorities in the first half of the year.

By CIO Dive staff

What security needs to know before diving into SaaS contracts

If employees don't engage with security red flags, the agreement fails to address the underlying issue: an application outside of a company's risk appetite.

By Samantha Schwartz • Sept. 18, 2020

Inside Northern Trust's $2.5B tech investment

"We see a huge amount of fairly inefficient [processes], especially when you compare it to our personal lives where we are logging into apps and moving money instantaneously," said one executive. 

By Suman Bhattacharyya • Sept. 9, 2020

How to build a citizen developer program

Using citizen developers and low- and no-code tools, companies can more quickly develop applications that address specific business needs without significantly expanding their IT budget.

By Karen Renner • Sept. 1, 2020

Rising demand for data-focused programming languages puts CIOs in talent bind

CIOs are challenged to fill talent gaps in a constrained labor market while cost-cutting pressures mount.

By Roberto Torres • Sept. 1, 2020

Zoom adapts to pandemic challenges, remote work with internal processes revamp, CIO says

The growth the platform experienced in the spring amplified the platform's "responsibility" to global enterprises, said Harry Moseley, during a virtual event.

By Samantha Schwartz • Aug. 24, 2020

Desk phones flirted with extinction, but evolving interfaces keep them relevant

With the pandemic, vendors are exploring how they can change a phone's interface for their customers. The question has become, what kind of devices "deserve a spot" on someone's desk at home. 

By Samantha Schwartz • Aug. 18, 2020

With virtual meeting burnout, can companies be remote forever?

CIOs are choosing tools that make employees productive and uphold company culture in a dispersed workforce.

By Samantha Schwartz • Aug. 6, 2020

Microsoft Teams scales to 20K meeting participants

The company is capping interactive meetings at 1,000 participants, adding a "view only" option for large calls. 

By Samantha Schwartz • Aug. 3, 2020

Building your own SaaS billing system not for the faint of heart

A system that grows as your services and pricing become more complex will be far costlier and take longer than you expect, a consultant says.

By Robert Freedman • July 31, 2020

How engineering leaders can enable high-performing, connected remote teams

Hector Aguilar, president of technology at Okta, offers insights about how he is keeping his team connected, engaged and empowered while working remotely. 

By Hector Aguilar • July 27, 2020

PwC: Tech M&A deal value fell to lowest level since 2016

But the pandemic will continue to press companies toward innovation, and by 2024 three-quarters of companies will move their use of AI away from the pilot stage and toward operationalization.

By Roberto Torres • July 24, 2020

Slack's EU antitrust complaint against Microsoft exposes market wounds

Slack is asking European Union authorities for a "level playing field" and to "referee" Microsoft's return to "past behavior," Slack's general counsel says.

By Samantha Schwartz • July 23, 2020

Zoom's hardware push makes it an at-home fixture

As companies are adjusting their IT spend in real time, all cloud-based communication platforms-turned-hardware solutions have to prove their value during a recession.

By Samantha Schwartz • July 17, 2020

Microsoft Teams fights meeting fatigue, seats employees in virtual conference room

Together Mode uses AI segmentation to place meeting participants in a single location, such as a conference room, classroom or cafe.

By Samantha Schwartz • July 8, 2020

Slack vs. Teams: What will stick after COVID-19?

CIOs didn't have time to perform bake-offs between productivity tools. As a result, departments will cease adopting different solutions based on preference. 

By Samantha Schwartz • July 8, 2020

The new software priorities of 2020

A reckoning on how to quickly provide value to customers placed software budgets under scrutiny.

By Roberto Torres • July 6, 2020

NetApp investing in go-to-market engine despite uncertainty

The cloud data services company is reallocating its resources to bolster its sales ranks and grow market share. 

By Robert Freedman • July 2, 2020

AWS dips into no-code. Can it reach critical mass?

The company hopes the new product will give mid-management users an avenue to build apps quickly. But the solution lacks heft and must overcome usability hurdles as it enters a maturing space, analysts say.

By Roberto Torres • June 29, 2020

First came communication platform adoption. Now it's time for strategy

Between technology vision and employee demand, CIOs are confronted with a new challenge: preserving employee well-being. 

By Samantha Schwartz • June 26, 2020

Slack Connect opens channel-based communication to outside companies

The function is "designed to replace email," as it extends the platform's primary internal use cases outside of a business.

By Samantha Schwartz • June 24, 2020

Following scrutiny, Zoom enables end-to-end encryption to all users

Available as technical preview, the feature uses 256-bit AES-GCM encryption, the same encryption used by default in meetings.

By Samantha Schwartz • Updated Oct. 27, 2020

3 technology cost management tips

Hope emerges but a recession requires eagle-eye audits and justification of technology use.

By Naomi Eide • June 10, 2020

Pandemic increased automation appetite, but adoption hurdles await

For its next act, automation technology needs to prove it can help businesses quickly and sustainably adapt to sudden market changes.

By Roberto Torres • June 10, 2020