How Chick-fil-A is perfecting its recipe for service and support

Technology is as crucial as those two pickles on every chicken sandwich. 

By Samantha Schwartz • Oct. 23, 2018

Gartner's 10 technology trends for 2019 and beyond

Intelligence and connectivity are becoming the norm. With that prevalence come threats of future tech capable of disrupting current models.

By Naomi Eide • Oct. 22, 2018

Explore the Trendline➔

Top 5 stories from CIO Dive

Shifts in compute infrastructure, ongoing AI adoption plans and talent challenges ruled CIO priorities in the first half of the year.

By CIO Dive staff

Organizations need to care and tend to SaaS apps 'like a puppy'

When SaaS is not trained appropriately, it can get unruly and expose a company to a range of implications. 

By Samantha Schwartz • Oct. 22, 2018

Google+ resurrected from consumer ashes for the enterprise

Google is emerging as a competitor in the enterprise communication space, setting itself up for the G Suite version of Microsoft Teams. 

By Samantha Schwartz • Oct. 12, 2018

Microsoft makes 60K patents open source to protect Linux

Open sourcing so many patents will free the company and Linux from entanglement in lawsuits with patent trolls. 

By Alex Hickey • Oct. 11, 2018

Workplace brings safety alert system from social site to the enterprise

Facebook's Safety Check attempts to contact unaccounted-for employees.

By Samantha Schwartz • Oct. 10, 2018

Dreamforce 2018: Salesforce pushes for cross-platform ties, intelligence to the masses

Salesforce has demonstrated recognition of and efforts to solve the problem of tying together the customer experience.

By Alex Hickey • Sept. 28, 2018

Microsoft declares Teams fastest growing app in company history

Though professionals in the technical landscape, like programmers, prefer the Slack experience, Microsoft has a hold on general enterprise users. 

By Samantha Schwartz • Sept. 28, 2018

Widening IT channel begets vertical integrations, partnerships

Strong partner ecosystems with other service providers are a more critical foundation, and more channel firms are working toward vertical industry specialization.

By Alex Hickey • Sept. 25, 2018

Experience matters: Why enterprise software must put the user first

Unleash your team's best work with collaboration insights from Asana, Dropbox and Slack.

Sept. 22, 2018

The corruption of DevOps

A hesitancy to invoke real organizational change to implement DevOps has created an underlying reliance on the vendor landscape.

By Naomi Eide • Sept. 19, 2018

Microsoft launches Azure DevOps, striking on industry's process and buzzword obsession

The move represents Microsoft's adoption of the developer mindset, a key part of its GitHub acquisition.

By Naomi Eide • Sept. 11, 2018

What tech execs need to know about the ERP market

Selecting the right ERP for a business is a task that takes time, resources and a gut check for a company about "what makes them unique." 

By Jen A. Miller • Sept. 10, 2018

2018 enterprise technology IPOs: Fall update

The late spring and summer months brought a new crop of IPOs with six enterprise technology companies concentrated in the fields of cybersecurity and software as a service.

By Alex Hickey • Sept. 7, 2018

Poll measures developers' impact on the GDP at $3 trillion

But the downside is developer inefficiency is estimated at a $300 billion hit to global GDP and $85 billion opportunity cost to companies. 

By Alex Hickey • Sept. 7, 2018

For eBay's 3-year modernization, attention turns to developing, using open source infrastructure

Combing through each layer of its technology stack, eBay replatformed its infrastructure without incurring incremental costs. 

By Alex Hickey • Sept. 6, 2018

Atlassian's $295M OpsGenie acquisition grows incident response capabilities

After shaking up the communication platform market in July, the company is focusing on software tools dedicated to collaboration and management. 

By Samantha Schwartz • Sept. 5, 2018

As Einstein expands its reach, Salesforce focuses on 'ethical and humane' technology

The push for accountability comes on the heels of a petition for the company to drop its contract with Customs and Border Protection.

By Alex Hickey • Aug. 31, 2018

At Box, fight for content collaboration market centers on partners and integration

Smaller SaaS vendors have made names for themselves partnering with larger organizations, like Google and Microsoft.

By Naomi Eide • Aug. 30, 2018

DevOps and agile: Why this union is taking so long to consummate

Organizations are having difficulty finding candidates familiar with agile and DevOps who can collaborate across teams.

By Samantha Schwartz • Aug. 30, 2018

VMware pushes further into multicloud with CloudHealth Technologies buy

The company has developed tools to build cloud infrastructure and recent activity demonstrates a strong focus on hybrid cloud environments.

By Alex Hickey • Aug. 28, 2018

The fight to overcome the 'not sexy' perception of industrial internet

Companies slow to adopt the industrial internet may have missed an early mover advantage — even if they staved off burning their fingers like some initial adopters.

By Alex Hickey • Aug. 27, 2018

SaaS market can largely thank data analytics for its rapid growth

Businesses are entering the Golden Age of SaaS, driven by open, integrated, API-first cloud platforms and services.

By Samantha Schwartz • Aug. 23, 2018

With prices doubling, Israel announced plans to ditch Microsoft licensing

After a year of negotiations with Microsoft about moving data to the cloud, the parties have not reached an agreement. 

By Alex Hickey • Aug. 22, 2018

To modernize from monolithic applications, the College Board followed its 'North Stars'

Simplification was a motivating factor in developing seven guiding principles.

By Naomi Eide • Aug. 22, 2018