Citi tech chief to share data responsibility with COO

Anand Selva will co-lead the data program with Tim Ryan, the bank’s head of technology and business enablement.

By Rajashree Chakravarty • Sept. 17, 2024

4 guardrails to strengthen generative AI strategies

Before kickstarting implementations, enterprises need to assess the regulatory, ethical and technical implications of adopting generative AI.

By Doug Ross • Sept. 16, 2024

Explore the Trendline➔

Digital transformation

Digital transformation goes beyond technology — if companies want to engage in a new era of technology, they must rethink how work is done too.

By CIO Dive staff

Forget AI: core digital skills still rule hiring priorities

Basic computer competencies are listed in more than one in every 10 job postings, according to an Indeed analysis.

By Roberto Torres • Sept. 11, 2024

Salesforce shapes industry-tailored AI strategy targeting 15 sectors

The software provider unveiled an AI Use Case Library with more than 100 AI capabilities aimed at retail, life sciences, healthcare and other sectors.

By Lindsey Wilkinson • Sept. 9, 2024

VMware raises Broadcom’s software profile, but chips remain core business

The company expects networking and semiconductor hardware demand to drive AI revenues to $12 billion this year, Broadcom CEO Hock Tan said.

By Matt Ashare • Sept. 6, 2024

AT&T takes Broadcom to court over VMware support services dispute

The telecommunications company claims it is being bullied into “paying a king’s ransom” for software it does not want or need, according to the complaint.

By Matt Ashare • Sept. 5, 2024

Microsoft-Inflection deal clears UK regulators’ competition probe

The agreement between the two companies does not substantially hurt fair competition, the Competition and Markets Authority said Wednesday.

By Roberto Torres • Sept. 4, 2024

CIO lessons on business continuity after the CrowdStrike outage

Checking the links between IT systems and reviewing business continuity plans can help CIOs stop the next major interruption before it happens.

By Jen A. Miller • Sept. 3, 2024

CrowdStrike takes a revenue hit as global IT outage reckoning lingers

Sales are taking longer to close and the cybersecurity vendor is offering discounts to stem potential customer losses.

By Matt Kapko • Aug. 29, 2024

How chatbots can personalize self-service interactions

Generative AI chatbots are well-suited to draw on customer metadata and company knowledge bases to personalize self-service experiences.

By Bryan Wassel • Aug. 29, 2024

Generative AI adoption higher among younger workers, survey finds

Most tech pros say the technology only slightly impacts their work as a generational gap looms, according to a Dice survey.

By Roberto Torres • Updated Sept. 3, 2024

Target’s generative AI tool is boosting worker efficiency, CFO says

A chatbot integrated into employee’s handheld devices has been used more than 50,000 times since it was rolled out earlier this year, CFO Michael Fiddelke said. 

By Alexei Alexis • Aug. 23, 2024

What’s keeping the enterprise from a paperless future?

Printers are still alive and well across finance, healthcare and legal services, industries that rely heavily on hard copies thanks to legal requirements and customer expectations.

By Suman Bhattacharyya • Aug. 15, 2024

4 strategies for a solid — and profitable — AI future

CIOs can draw successful AI adoption plans for their organizations, keeping a close eye on governance, risk management and skilling.

By Kate Woolley • Aug. 14, 2024

SaaS vendors struggle with cloud bills, too

Three in 5 software vendors have not implemented a cloud cost management program, according to CloudZero.

By Matt Ashare • Aug. 14, 2024

Skill gaps cost employers a month of productivity each year, survey finds

Workers face challenges in making data analysis more efficient or automating processes, a Multiverse report finds.

By Carolyn Crist • Aug. 14, 2024

Microsoft Deputy CISO recounts responding to the CrowdStrike outage

The industry’s collective response to the massive outage underscored for Ann Johnson its ability to come together and put competitive interests aside.

By Matt Kapko • Aug. 12, 2024

IT leaders blame new features — like AI — for rising software costs

Companies are combating cost creep by leveraging their purchasing power and turning to open-source alternatives, Forrester says. 

By Lindsey Wilkinson • Aug. 12, 2024

Delta expects $380M revenue hit due to CrowdStrike outage

The company said it canceled 7,000 flights in five days due to the IT outage, according to a Thursday securities filing.

By Roberto Torres • Updated Aug. 8, 2024

How to avoid ‘death-by-ROI’ in data and analytics

Effective leaders connect value assessments to company goals, blurring the boundaries between data estates and the processes they support.

By Brian Foster • Aug. 8, 2024

CrowdStrike rebukes Delta’s negligence claims in fiery letter

After the airline said it was considering legal action, CrowdStrike said Delta’s contract capped the cybersecurity provider's liability to “single-digit millions.” 

By Roberto Torres • Aug. 5, 2024

Clorox completes first stage of ERP overhaul, prepares for US rollout

“We have been maniacal about documenting everything that we’ve learned to set us up for the biggest transition,” CEO Linda Rendle said.

By Lindsey Wilkinson • Aug. 5, 2024

Mondelēz embarks on a $1.2B ERP, supply chain overhaul

The food and snack company plans to carry out the project over the next four years in partnership with SAP, Accenture and o9. 

By Lindsey Wilkinson • Aug. 2, 2024

AWS retains heavyweight title in cloud infrastructure

Despite the steady advance of Microsoft Azure, Amazon’s massive cloud division captured nearly 40% of the IaaS market last year, Gartner said.

By Matt Ashare • Aug. 1, 2024

Delta grapples with $500M in CrowdStrike outage costs

Delta is rethinking how it sets up IT after its team manually reset 40,000 servers impacted by the outage, CEO Ed Bastian told CNBC Wednesday.

By Roberto Torres • July 31, 2024