Software: Page 5
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CrowdStrike outage: Fallout and recoveryDelta, CrowdStrike file dueling lawsuits as squabble continues
The airline seeks to recover damages of more than $500 million in the aftermath of a disruptive IT outage in July. The software provider is looking to hold its liability to the terms of its service agreement.
By Roberto Torres • Oct. 28, 2024 -
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Even small IT failures can cost millions, tech leaders say
Businesses lose up to $1.9 million per hour from high-impact events like the CrowdStrike outage, according to a New Relic survey.
By Matt Ashare • Oct. 25, 2024 -
Explore the Trendline➔
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TrendlineDigital transformation
Digital transformation goes beyond technology — if companies want to engage in a new era of technology, they must rethink how work is done too.
By CIO Dive staff -
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IRS CFO says robotic automation saved 30K labor hours
Partnering with software firm UiPath, the agency has tapped software robots to complete previously manual tasks, IRS CFO Teresa Hunter said Tuesday.
By Suman Bhattacharyya • Oct. 25, 2024 -
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IBM leans into software as infrastructure revenue slides
Since its 2019 acquisition of Red Hat, IBM has moved software closer to the center of its product portfolio.
By Matt Ashare • Oct. 24, 2024 -
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SAP leans on ‘supercharging’ Joule to accelerate ERP migrations
The software giant said just one-fourth of its existing customers were shifting to cloud as segment revenues continued to mount.
By Matt Ashare • Oct. 22, 2024 -
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Gartner sounds alarm on AI cost, data challenges
“Cost is as big an AI risk as security,” Mary Mesaglio, distinguished VP analyst at Gartner, said during a conference keynote Monday.
By Lindsey Wilkinson • Oct. 21, 2024 -
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Microsoft to roll out AI agents in Copilot Studio next month
The company also unveiled 10 autonomous agents within Dynamics 365, targeting sales, customer service and supply chain functions.
By Roberto Torres • Oct. 21, 2024 -
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OpinionWhy data curation can make or break large language models
Before generative AI tools can be trusted to carry out critical enterprise tasks, LLMs must be tailored to their specific purpose using the right mix of data sources.
By Noah Pruzek • Oct. 16, 2024 -
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How CIOs are reskilling their workforce
A learning culture can help tech executives promote continuous training opportunities, especially as organizations embed AI across key processes.
By Jen A. Miller • Oct. 15, 2024 -
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AT&T, Broadcom move toward settling legal feud
The two parties told the New York Supreme Court Friday they were making progress in resolution discussions over VMware support services.
By Matt Ashare • Oct. 14, 2024 -
Courtesy of Walmart
Walmart advances AI ambitions with LLM trained on its own data
The retailer’s AI investments include LLMs tailored to its own needs and personalized homepages set to launch by the end of 2025.
By Bryan Wassel • Oct. 10, 2024 -
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CrowdStrike outage: Fallout and recoveryHow HP dodged the July CrowdStrike outage
After catching early signs of the problem, the company used its IT management tool to install a remediating patch in its global fleet of 79,000 PCs.
By Matt Ashare • Updated Oct. 14, 2024 -
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Senior AI talent rakes in top dollar amid rising demand
Data scientists and other specialized roles earn cash compensation of up to $350,000, according to a Menlo Ventures report.
By Roberto Torres • Oct. 3, 2024 -
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Workers have AI confidence — but no training to back it up, survey shows
The disconnect could expose organizations to ethical and security risks, according to a Multiverse report.
By Kathryn Moody • Oct. 2, 2024 -
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AT&T claims it faced a tenfold VMware price hike under Broadcom
The telecommunications company projected it would cost up to $50 million to migrate off VMware, EVP and GM Susan Johnson said in an email to Broadcom CEO Hock Tan.
By Matt Ashare • Oct. 1, 2024 -
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Top CIO conferences to watch in 2025
IT executives headed to technology conferences next year can expect sessions on tech talent attraction, cloud cost management, IT automation and the ever-evolving AI tech stack.
By Roberto Torres , Matt Ashare , Lindsey Wilkinson • Updated Jan. 31, 2025 -
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IT workers struggle to keep up with fast-moving tech
Technologists who work to expand their skills expect a salary bump, according to a Pluralsight survey.
By Roberto Torres • Sept. 27, 2024 -
Matt Kapko/CIO Dive
CrowdStrike outage: Fallout and recoveryCrowdStrike CEO pushes ‘resilient by design’ framework, promising changes
The cybersecurity vendor is embracing a new business framework after a defective software update led to one of the largest IT outages in history.
By Matt Kapko • Sept. 26, 2024 -
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Google accuses Microsoft of stifling cloud competition in EU complaint
Microsoft's licensing terms restrict European customers from migrating workloads to competing platforms, Google told the European Commission.
By Matt Ashare • Sept. 25, 2024 -
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CrowdStrike outage: Fallout and recoveryCrowdStrike’s mea culpa: 5 takeaways from the Capitol Hill testimony
CrowdStrike was quick to apologize after a faulty content update triggered a global IT network outage. An executive detailed internal changes designed to prevent it from happening again.
By Matt Kapko • Sept. 25, 2024 -
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Most mainframe application rewrites fail the first time
“Almost everyone in the mainframe space recognizes that these are not toy workloads,” Rocket Software executive Phil Buckellew said.
By Matt Ashare • Sept. 24, 2024 -
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Broadcom fires back at AT&T in legal battle over VMware support
The chipmaker said AT&T had time to choose an alternative and was planning to migrate off VMware anyway, according to court documents filed last week.
By Matt Ashare • Sept. 23, 2024 -
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Unilever readies use cases, adoption plans for EU AI Act provisions
“We are in a really good place because we started early and we had that foundation of understanding,” Chief Privacy Officer Christine Lee said.
By Lindsey Wilkinson • Sept. 23, 2024 -
Courtesy of T-Mobile
T-Mobile, OpenAI to equip customer care agents with AI platform
The IntentCX platform will dig through existing information, as well as real-time customer intent data, to power better customer service outcomes.
By Bryan Wassel • Sept. 19, 2024 -
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Microsoft finance team puts Copilot to the test in transformation push
The software giant’s finance professionals have become some of Copilot's top users in the company, Microsoft’s Cory Hrncirik said.
By Alexei Alexis • Sept. 19, 2024
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