IT Strategy: Page 2


  • Salesforce logo
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    Salesforce rolls out $50M AI training push

    The software provider will waive fees on Trailhead platform courses and stand up an AI training hub at its San Francisco headquarters.

    By Sept. 18, 2024
  • A Citi bank branch is shown, as a person walks by. Window signs advertise the bank's offerings.
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    Spencer Platt / Staff via Getty Images
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    Citi tech chief to share data responsibility with COO

    Anand Selva will co-lead the data program with Tim Ryan, the bank’s head of technology and business enablement.

    By Rajashree Chakravarty • Sept. 17, 2024
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    Trendline

    Top 5 stories from CIO Dive

    Shifts in enterprise software use, ongoing generative AI adoption plans and budget pressures ruled CIO priorities in the first half of the year.

    By CIO Dive staff
  • Bottles of Pepsi soda are seen on display at a Target store on February 09, 2024 in the Flatbush neighborhood of Brooklyn borough New York City.
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    Michael M. Santiago / Staff via Getty Images
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    How PepsiCo capped cloud overspend

    “From a FinOps perspective, you're never done — no matter how great you think you are, there’s more to do tomorrow,” PepsiCo IT Senior Director Kimberly Floss said.

    By Sept. 17, 2024
  • View of Microsoft store in NYC, July 2024
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    Adam Gray via Getty Images
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    Microsoft names former GE CFO to long-vacant COO role

    The tech giant is filling a position that went unoccupied for eight years, as it continues to bet big on AI.

    By Grace Noto • Sept. 16, 2024
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    Family Dollar implements AI for category management, merchandising

    The discount chain picked Dunnhumby to power a platform aimed at localizing product assortment to better meet shoppers’ needs.

    By Peyton Bigora • Sept. 13, 2024
  • Dell laptops are seen on display at a Best Buy store on June 02, 2023 in Austin, Texas.
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    Brandon Bell / Staff via Getty Images
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    Dell awaits PC refresh cycle, leans on server segment to buoy revenues

    The company sees a bright future in PC sales on the horizon, but not until late in the year, COO Jeffrey Clarke said Tuesday at a Goldman Sachs technology conference.

    By Sept. 12, 2024
  • a row of job seekers seated in an office setting against brick wall
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    skynesher via Getty Images
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    Global cybersecurity workforce growth flatlines, stalling at 5.5M pros

    Budget cuts, layoffs and hiring freezes are exacerbating a global staffing shortage in cyber defense.

    By Matt Kapko • Sept. 12, 2024
  • People pass the JPMorgan Chase & Co. headquarters on the street.
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    Spencer Platt via Getty Images
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    JPMorgan Chase to equip 140K workers with generative AI tool

    The bank expects up to $2 billion in AI-related upside, President and COO Daniel Pinto said during a conference earlier this week. 

    By Sept. 11, 2024
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    Forget AI: core digital skills still rule hiring priorities

    Basic computer competencies are listed in more than one in every 10 job postings, according to an Indeed analysis.

    By Sept. 11, 2024
  • Buffalo Bills Quarterback Josh Allen drops back for a pass on November 5, 2019 i
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    The image by All-Pro Reels is licensed under CC BY-SA 2.0
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    How the NFL plans to tackle generative AI this season

    Employees in the league’s media division are using Amazon Q Business and a Bedrock-based research tool to improve workflows and productivity.

    By Updated Sept. 12, 2024
  • In this photo illustration, a Papa John's pizza box is seen on July 11, 2018 in Miami, Florida.
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    Joe Raedle via Getty Images
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    Papa Johns hires former Wendy’s CIO as digital chief

    Kevin Vasconi will oversee consumer-facing, corporate and back-of-house technology at the pizza chain.

    By Aneurin Canham-Clyne • Sept. 9, 2024
  • Colgate toothpaste is pictured on sale at a grocery store in Pasadena, California Jan. 30, 2014.
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    Mario Anzuoni/Reuters

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    Colgate-Palmolive deploys AI to drive top-line growth, productivity

    The company is working to hone its AI efforts around revenue management, advertising and cost savings, CEO Noel Wallace said.

    By Sept. 9, 2024
  • a tech worker reboots a server rack using a laptop
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    tomazl via Getty Images
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    Tech unemployment grew in August but open roles abound

    IT positions across the economy dipped by 28,000 in August, according to a CompTIA review of U.S. Bureau of Labor Statistics data.

    By Sept. 6, 2024
  • An AT&T sign stands atop a building July 9, 2001 in New York City.
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    Spencer Platt / Staff via Getty Images
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    AT&T takes Broadcom to court over VMware support services dispute

    The telecommunications company claims it is being bullied into “paying a king’s ransom” for software it does not want or need, according to the complaint.

    By Sept. 5, 2024
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    FreshSplash via Getty Images
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    When hiring budgets are tight, reskilling may help fill jobs

    Reskilling current employees is a much more predictable model than the hit-or-miss tactic of recruiting for experience, one leader said.

    By Kathryn Moody • Sept. 5, 2024
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    Jeenah Moon via Getty Images
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    Microsoft-Inflection deal clears UK regulators’ competition probe

    The agreement between the two companies does not substantially hurt fair competition, the Competition and Markets Authority said Wednesday.

    By Sept. 4, 2024
  • SAP signage at its headquarters
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    Thomas Lohnes via Getty Images
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    SAP CTO to step down, apologizes for ‘inappropriate’ behavior

    Juergen Mueller will depart the company Sept. 30 after behavior that "did not reflect our values at SAP" during a company event.

    By Sept. 3, 2024
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    Nathan Howard via Getty Images
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    CIO lessons on business continuity after the CrowdStrike outage

    Checking the links between IT systems and reviewing business continuity plans can help CIOs stop the next major interruption before it happens.

    By Sept. 3, 2024
  • The Salesforce logo is seen at Salesforce Tower on December 1, 2020 in San Francisco, California.
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    Stephen Lam via Getty Images
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    Salesforce bets on generative AI agents as the future of customer service

    The Agentforce platform, which will publicly launch in October, has found success among early adopters, CEO Marc Benioff said.

    By Bryan Wassel • Aug. 30, 2024
  • Products are displayed at a Bath & Body Works store on June 12, 2024 in Hayward, California.
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    Justin Sullivan via Getty Images
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    Bath & Body Works to launch generative AI fragrance finder

    The retailer plans to leverage large language models and data to increase customer traffic and sales over time. 

    By Aug. 30, 2024
  • CrowdStrike booth at RSA Conference in San Francisco.
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    Matt Kapko/CIO Dive
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    CrowdStrike takes a revenue hit as global IT outage reckoning lingers

    Sales are taking longer to close and the cybersecurity vendor is offering discounts to stem potential customer losses.

    By Matt Kapko • Aug. 29, 2024
  • A person talks to a chatbot on their phone
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    Sitthiphong via Getty Images
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    How chatbots can personalize self-service interactions

    Generative AI chatbots are well-suited to draw on customer metadata and company knowledge bases to personalize self-service experiences.

    By Bryan Wassel • Aug. 29, 2024
  • A laptop computer with Microsoft Copilot+ installed is on display at the Best Buy store on June 18, 2024 in Miami, Florida.
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    Joe Raedle / Staff via Getty Images
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    Businesses default to cloud for generative AI, accelerate migrations

    Despite ongoing tech talent shortages and cost concerns, cloud adoption rates rebounded, according to Foundry research.

    By Aug. 28, 2024
  • An exterior shot of TAB Bank shows the bank's name and logo on the upper corner of the building.
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    Permission granted by Kenady Ghent
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    TAB Bank’s CIO looks to optimize the ‘sweet spot’

    “Technology can be as critical an enabler as you want it to be,” said Tami Fisher, who spent 18 years at Zions Bank before joining TAB in July.

    By Caitlin Mullen • Aug. 28, 2024
  • a software developer writing code at his desk
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    Weedezign via Getty Images
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    Generative AI adoption higher among younger workers, survey finds

    Most tech pros say the technology only slightly impacts their work as a generational gap looms, according to a Dice survey.

    By Updated Sept. 3, 2024