IT Strategy: Page 2
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Salesforce rolls out $50M AI training push
The software provider will waive fees on Trailhead platform courses and stand up an AI training hub at its San Francisco headquarters.
By Roberto Torres • Sept. 18, 2024 -
Citi tech chief to share data responsibility with COO
Anand Selva will co-lead the data program with Tim Ryan, the bank’s head of technology and business enablement.
By Rajashree Chakravarty • Sept. 17, 2024 -
Trendline
Top 5 stories from CIO Dive
Shifts in enterprise software use, ongoing generative AI adoption plans and budget pressures ruled CIO priorities in the first half of the year.
By CIO Dive staff -
How PepsiCo capped cloud overspend
“From a FinOps perspective, you're never done — no matter how great you think you are, there’s more to do tomorrow,” PepsiCo IT Senior Director Kimberly Floss said.
By Matt Ashare • Sept. 17, 2024 -
Microsoft names former GE CFO to long-vacant COO role
The tech giant is filling a position that went unoccupied for eight years, as it continues to bet big on AI.
By Grace Noto • Sept. 16, 2024 -
Family Dollar implements AI for category management, merchandising
The discount chain picked Dunnhumby to power a platform aimed at localizing product assortment to better meet shoppers’ needs.
By Peyton Bigora • Sept. 13, 2024 -
Dell awaits PC refresh cycle, leans on server segment to buoy revenues
The company sees a bright future in PC sales on the horizon, but not until late in the year, COO Jeffrey Clarke said Tuesday at a Goldman Sachs technology conference.
By Matt Ashare • Sept. 12, 2024 -
Global cybersecurity workforce growth flatlines, stalling at 5.5M pros
Budget cuts, layoffs and hiring freezes are exacerbating a global staffing shortage in cyber defense.
By Matt Kapko • Sept. 12, 2024 -
JPMorgan Chase to equip 140K workers with generative AI tool
The bank expects up to $2 billion in AI-related upside, President and COO Daniel Pinto said during a conference earlier this week.
By Lindsey Wilkinson • Sept. 11, 2024 -
Forget AI: core digital skills still rule hiring priorities
Basic computer competencies are listed in more than one in every 10 job postings, according to an Indeed analysis.
By Roberto Torres • Sept. 11, 2024 -
How the NFL plans to tackle generative AI this season
Employees in the league’s media division are using Amazon Q Business and a Bedrock-based research tool to improve workflows and productivity.
By Lindsey Wilkinson • Updated Sept. 12, 2024 -
Papa Johns hires former Wendy’s CIO as digital chief
Kevin Vasconi will oversee consumer-facing, corporate and back-of-house technology at the pizza chain.
By Aneurin Canham-Clyne • Sept. 9, 2024 -
Colgate-Palmolive deploys AI to drive top-line growth, productivity
The company is working to hone its AI efforts around revenue management, advertising and cost savings, CEO Noel Wallace said.
By Lindsey Wilkinson • Sept. 9, 2024 -
Tech unemployment grew in August but open roles abound
IT positions across the economy dipped by 28,000 in August, according to a CompTIA review of U.S. Bureau of Labor Statistics data.
By Roberto Torres • Sept. 6, 2024 -
AT&T takes Broadcom to court over VMware support services dispute
The telecommunications company claims it is being bullied into “paying a king’s ransom” for software it does not want or need, according to the complaint.
By Matt Ashare • Sept. 5, 2024 -
When hiring budgets are tight, reskilling may help fill jobs
Reskilling current employees is a much more predictable model than the hit-or-miss tactic of recruiting for experience, one leader said.
By Kathryn Moody • Sept. 5, 2024 -
Microsoft-Inflection deal clears UK regulators’ competition probe
The agreement between the two companies does not substantially hurt fair competition, the Competition and Markets Authority said Wednesday.
By Roberto Torres • Sept. 4, 2024 -
SAP CTO to step down, apologizes for ‘inappropriate’ behavior
Juergen Mueller will depart the company Sept. 30 after behavior that "did not reflect our values at SAP" during a company event.
By Roberto Torres • Sept. 3, 2024 -
CIO lessons on business continuity after the CrowdStrike outage
Checking the links between IT systems and reviewing business continuity plans can help CIOs stop the next major interruption before it happens.
By Jen A. Miller • Sept. 3, 2024 -
Salesforce bets on generative AI agents as the future of customer service
The Agentforce platform, which will publicly launch in October, has found success among early adopters, CEO Marc Benioff said.
By Bryan Wassel • Aug. 30, 2024 -
Bath & Body Works to launch generative AI fragrance finder
The retailer plans to leverage large language models and data to increase customer traffic and sales over time.
By Lindsey Wilkinson • Aug. 30, 2024 -
CrowdStrike takes a revenue hit as global IT outage reckoning lingers
Sales are taking longer to close and the cybersecurity vendor is offering discounts to stem potential customer losses.
By Matt Kapko • Aug. 29, 2024 -
How chatbots can personalize self-service interactions
Generative AI chatbots are well-suited to draw on customer metadata and company knowledge bases to personalize self-service experiences.
By Bryan Wassel • Aug. 29, 2024 -
Businesses default to cloud for generative AI, accelerate migrations
Despite ongoing tech talent shortages and cost concerns, cloud adoption rates rebounded, according to Foundry research.
By Matt Ashare • Aug. 28, 2024 -
TAB Bank’s CIO looks to optimize the ‘sweet spot’
“Technology can be as critical an enabler as you want it to be,” said Tami Fisher, who spent 18 years at Zions Bank before joining TAB in July.
By Caitlin Mullen • Aug. 28, 2024 -
Generative AI adoption higher among younger workers, survey finds
Most tech pros say the technology only slightly impacts their work as a generational gap looms, according to a Dice survey.
By Roberto Torres • Updated Sept. 3, 2024