IT Strategy: Page 45

  • Southwest Airlines employee Agnes Chu of Oakland, California assists passenger Lois Ryals of Philadelphia, Pennsylvania at Philadelphia International Airport May 10, 2004 in Philadelphia, Pennsylvania
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    Southwest lands on AWS as preferred cloud for modernization push

    Under new CIO leadership, the airline embarks on cloud-based digital transformation that includes customer-facing tech and IT infrastructure.

    By Matt Ashare • March 8, 2023
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    Suddenly, there’s a race to put generative AI in CRMs

    While Microsoft and Salesforce claim to be the first to put generative AI capabilities in a CRM — neither is likely to be the last.

    By • March 8, 2023
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    Trendline

    IT Upgrades

    CIOs must help their businesses address maintenance needs while keeping an eye on future innovation.

    By CIO Dive staff
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    Cost control edges out cybersecurity as top cloud concern: report

    As companies continue to invest in cloud, many still haven’t taken advantage of savings opportunities offered by CSPs, Flexera found.

    By Matt Ashare • March 8, 2023
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    The number of women in technical roles is dropping

    The lack of women throughout the tech talent pipeline shows the responsibility to diversify the workforce spans beyond the recruitment stage.

    By • March 8, 2023
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    Cloud skills gap raises cyber concerns for banks

    As financial sector companies push forward with modernization, difficulty sourcing talent looms as a potential security risk.

    By Matt Ashare • March 6, 2023
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    Opinion

    How to outgrow volatility through employee experience

    Technology leaders must adopt humility and vigilance in turbulent times, leaning on their transformation skills to attract and build a diverse workforce.

    By Susan Robinson • March 6, 2023
  • Kemba Walden, acting national cyber director, rolls out the National Cybersecurity Strategy at a forum by the Center for Strategic and International Studies.
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    The US cyber strategy is out. Now, officials just have to implement it

    Industry stakeholders signal a willingness to discuss further steps, while congressional leaders hint additional action may be on the table.

    By David Jones • March 3, 2023
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    It’s still difficult to recruit software developers

    There are more roles than people in high-demand categories, from DevOps engineering to data analytics.

    By • March 3, 2023
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    HR leaders struggle with tech hiring goals

    Companies take seven weeks on average to hire technologists, according to General Assembly data. For some roles, it takes nine weeks or longer.

    By Matt Ashare • March 1, 2023
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    Financial services’ AI appetite grows, study says

    Top uses for AI in the financial services sector include next-best-action systems, portfolio optimization and fraud detection.

    By Suman Bhattacharyya • March 1, 2023
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    How Liberty Mutual’s CIO plans to raise her company’s digital IQ

    “We are spending enormous amounts of energy in making sure that we have the skills that we need for today, but also for tomorrow,” Monica Caldas said.

    By Matt Ashare • March 1, 2023
  • Zoom founder Eric Yuan speaking on a podium
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    Zoom plans more AI as large enterprise customer base grows

    The company named artificial intelligence among its strategic focus areas for the coming fiscal year and beyond.

    By • Feb. 28, 2023
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    Stressed much? It’s chronic in cybersecurity

    The psychological toll of security will spur high levels of churn among security leaders, Gartner expects.

    By Naomi Eide • Feb. 28, 2023
  • A traveler walks past a Southwest Airlines airplane as it taxies from a gate at Baltimore Washington International Thurgood Marshall Airport on October 11, 2021 in Baltimore, Maryland.
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    Southwest was changing CIOs when the IT crisis hit

    Could more C-suite tech clout have prevented the domestic carrier’s December debacle?

    By Matt Ashare • Feb. 27, 2023
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    Colgate-Palmolive turns to automation for a process upgrade

    IT teams optimized workflows with deployments of more than 70 bots throughout business functions, including HR, marketing, finance and sales.

    By • Feb. 27, 2023
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    Without governance, more software spending can create more problems

    Understanding how vendors update their products can help CIOs keep track of capability gaps and avoid overlaps.

    By • Feb. 24, 2023
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    CIOs to grow CX investments despite economic woes

    Employee experience is a focus too, Logicalis found, as CIOs look to strategies that support growth.

    By • Feb. 23, 2023
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    Kyndryl, Delta renew infrastructure support, modernization deal

    The five-year service agreement covers crew scheduling applications, FAA maintenance compliance software and other critical systems.

    By Matt Ashare • Feb. 23, 2023
  • Interior of Discover Financial Services customer care center building
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    Discover doubles down on open source, launches tech website

    The financial services company joined the Linux Foundation and Fintech Open Source Foundation as part of a broader investment into its developer ecosphere.

    By Matt Ashare • Feb. 22, 2023
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    Nike’s chief digital information officer exits

    Ratnakar Lavu arrived in 2019 from Kohl’s with a goal to “accelerate” the sportswear giant’s growth.

    By Cara Salpini • Feb. 22, 2023
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    Tech salary growth slowed last year as workforce discontent rose

    Companies still paid a premium for sought-after skills, as hiring in banking, biotech and consulting offset the flagging tech sector, the report found.

    By Matt Ashare • Feb. 21, 2023
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    Opinion

    3 ways CIOs can drive business success in 2023

    The CIO plays a critical role in helping companies adapt to shifting environments, writes Momentive CIO Eric Johnson.

    By Eric Johnson • Feb. 21, 2023
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    Fidelity Investments adds 700 technologists in hiring push

    While big tech continues to trim staff, the financial services company said it plans to expand its IT footprint in the first half of 2023.

    By Matt Ashare • Feb. 17, 2023
  • In this photo illustration, the home page for the OpenAI "ChatGPT" app is displayed on a laptop screen on February 03, 2023
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    OpenAI charts ChatGPT improvements amid transparency efforts

    As public interest in generative AI continues to rise, regulators and consumers are pushing for greater transparency on data collection and potential applications of the technology.

    By • Feb. 17, 2023
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    Enterprise innovation blocked by skill shortages: report

    Smaller budgets, technical debt and cultural challenges hinder enterprise efforts to innovate.

    By • Feb. 17, 2023