AI can reimagine the contact center. Is the enterprise ready?

Conversational AI can shave tens of billions off labor costs, Gartner projects. But first, businesses must contend with key data and tech stack challenges. 

By Roberto Torres • Sept. 7, 2022

How New York Life deploys hybrid AI to ease underwriting

The convergence of big data, electronic health records, machine learning and human expertise is modernizing life insurance – in measured steps.

By Matt Ashare • Sept. 6, 2022

AI for everyone: Companies are bullish on automation

The talent crunch is not an impediment to AI. Businesses are now looking for new ways to accelerate deployments.

By Matt Ashare • Aug. 30, 2022

Applied AI investments shot up 150% in 3 years: McKinsey

From shaping leadership structures to delivering ROI, businesses want to successfully deploy AI projects. But bad data, ethical concerns and talent are holding some businesses back.

By Lindsey Wilkinson • Aug. 29, 2022

Panera tests drive-thru AI in search of speed, accuracy

The chain is deploying AI technology in two cafes with the goal of achieving 5% to 10% faster service times.

By Aneurin Canham-Clyne • Aug. 29, 2022

Levi’s leverages AI to boost e-commerce fulfillment

The denim brand is launching a new platform to streamline deliveries, part of its larger effort to digitally enhance its operations. 

By Megan Ruggles • Aug. 25, 2022

The ‘substrate of your company’: A glimpse at how Intuit approaches data

Data empowers executives to make informed decisions, understand customer behavior and keep an eye on business operations. Without proper care, valuable insights can be lost.

By Lindsey Wilkinson • Aug. 23, 2022

Walmart touts faster inventory management thanks to AR

An AR technology called VizPick is letting the company accelerate inventory management in 4,500 U.S stores.

By Roberto Torres • Aug. 17, 2022

How to develop a data strategy from scratch

Technology-enabled tracking — and processing — should be a priority when setting up a data initiative.

By Emma Liem Beckett • Aug. 15, 2022

Enterprise AI investments hung up on data sourcing, prep

Data is central to speeding up operations or making accurate predictions. Finding and preparing data is often the hardest part of the process.

By Roberto Torres • Aug. 11, 2022

AI becoming backbone of products and services: Gartner Hype Cycle

There are roadblocks to adoption: a lack of resources and the fragmentation of AI tools require executives to create more cohesive adoption strategies.

By Roberto Torres • Aug. 10, 2022

Global RPA market keeps growing but barriers persist

An automation drive will push global RPA software revenue to $2.9 billion by the end of 2022. However, growth is slowing down as CIOs deal with barriers to success.

By Lindsey Wilkinson • Aug. 3, 2022

Truist expects tech investments to yield future savings

The bank’s CFO Daryl Bible said moving more applications to the cloud will generate savings for the company.

By Lindsey Wilkinson • July 20, 2022

Citigroup boosts tech spending 14% in Q2 transformation push

Technology investment is becoming a key expense driver for the bank, which has more than 9,000 people are dedicated to transformation. 

By Grace Noto • July 19, 2022

Six in 10 executives turn to automation amid staff woes: report

Using automation to curb hiring gaps is not a new trend, but the current state of the tech labor market is bringing new incentives to automate.

By Lindsey Wilkinson • July 19, 2022

Intuit, BJ's and Visionworks CIOs join UiPath automation council

The newly assembled executive group will share best practices, and identify new business objectives and market needs for automation.

By Roberto Torres • July 11, 2022

Bank regulators' heightened scrutiny of AI highlights third-party risk

As regulators signal a tighter focus on AI and ML, banks need to be vigilant about their internal models, as well as the models used by vendors, an expert says.

By Anna Hrushka • June 29, 2022

State Street looks to reduce bank spend, increase digital transformation

The company is focusing on lowering run-the-bank technology spend in favor of strategic investments in AI, automation and similar technologies, its CIO said.

By Grace Noto • June 22, 2022

AI yields 30% of revenue at tech-savvy companies: Accenture

Despite a big potential boost in profits, most companies fail to seize on the full benefits from artificial intelligence.

By Jim Tyson • June 13, 2022

Life after the chatbot: How next-gen automation can change operations

To adopt and scale autonomous solutions, leaders should democratize access to tools and create opportunities to collaborate across departments.

By Marcelo Tamassia • June 13, 2022

Executives weigh risks, benefits of emerging technologies

In assessing metaverse, AR or Web 3.0 adoption, leaders must steer companies toward value — and away from hype.

By Roberto Torres • June 6, 2022

How AI earned a seat at the design table

Recommendation engines have changed how companies interact with customers. What happens when organizations invert the model?

By Matt Ashare • May 26, 2022

2 years later: Data strategies expand, yielding faster insights

Well into the pandemic, enterprise data strategies now aim for more flexibility and integration, as companies target faster insights, AI and automation.

By Jen A. Miller • April 5, 2022

Emerging tech rising to board-level concern

Over half of companies cite board of directors as key decision makers on 5G, edge and AI: Gartner.

By Roberto Torres • March 22, 2022

How to select the ideal AI pilot project

The best use cases may not be splashy, big problems — like curing cancer. Instead, target the small, impactful trouble spots.

By Jen A. Miller • March 11, 2022