Companies tie AI success to cost savings, revenue growth: report

Businesses require mature AI adoption to reap the financial and organizational benefits of the technology.

By Roberto Torres • Jan. 18, 2022

Deere CTO: Data quality sets pace for future of AI

Companies hoping to accelerate application development must set up data architectures with the future in mind, according to CTO Jahmy Hindman.

By Roberto Torres • Jan. 12, 2022

The next step in FedEx's automation journey: Handling the largest and smallest packages

Fewer steps involving manual inputs are vital for the company to keep service levels high amid a challenging labor environment.

By Max Garland • Dec. 16, 2021

Enterprise AI success starts by curbing expectations

To bridge the gap between possible and expected outcomes of technology, companies should inch their way to automation, experts say.

By Roberto Torres • Dec. 14, 2021

3 steps toward sustainable AI scaling: Deloitte

As leaders seek evergreen value from their AI strategies, companies must address their data, operating models and talent strategies, according to Deloitte experts.

By Roberto Torres • Dec. 10, 2021

Dell's digitized supply chain makes demand planning easier during chip shortage

The company runs virtual simulations to better detect potential disruptions and shape demand to available supply. 

By Sarah Zimmerman • Dec. 9, 2021

How CVS uses ML to personalize the pharmacy

Dedicated scrum teams carry out experiments in real time, using ML to make it easier for people to pick up their medications.

By Roberto Torres • Dec. 9, 2021

AI spend to 'grow rapidly,' validation for CIOs as experiments pay off

Leaders are looking to AI tools, such as knowledge management, for its potential to boost revenue and worker efficiency.

By Roberto Torres • Nov. 30, 2021

5 questions to ask before buying AI products

Leaders must assess the business value, sophistication and track record of AI products before committing to a solution.

By Roberto Torres • Nov. 18, 2021

Most employees waste up to 8 hours a week finding data, survey said

The long-touted merits of AI and automation are creeping into the workflow, and more employees see the advanced technology as a way to make their work lives a touch easier.

By Naomi Eide • Nov. 16, 2021

Chipotle, Gulfstream share their tech strategies to improve worker experiences

VR and automation can improve outcomes for workers and customers, the executives said Wednesday at Forbes CIO Next virtual series.

By Roberto Torres • Nov. 12, 2021

Demand for AI, emerging tech skills stand out in IT talent shortage

The rise in emerging tech hiring shows a resurgence of AI, automation and robotics activities in the enterprise, according to CompTIA.

By Roberto Torres • Nov. 8, 2021

Emerging technologies: Creating new ways to solve business problems

The most successful CIOs of the future will be those who seamlessly provide optimal customer and employee experiences while enabling business innovation.

By GHISLAINE ENTWISLE, Managing Director, Technology Consulting, Melbourne (AU) & SCOTT LALIBERTE, Managing Director, Global Leader, Emerging Technology Solutions, Philadelphia • Nov. 8, 2021

A CIO's guide to developing a low-code/no-code strategy

The technology promises to transform how applications are created, yet companies have to rethink who can, and should, develop self-service tools. (Hint: It's no longer just engineers.) 

By Christian Kelly, Sriram Sabesan • Nov. 5, 2021

AI use lifts team morale, research finds

The AI upside for company culture trickles down: Better productivity lifts worker satisfaction, strengthening teams along the way.

By Roberto Torres • Nov. 2, 2021

McDonald's to sell McD Tech Labs to IBM

The company is evolving its technology strategy, weighing decisions to build technology in-house rather than using partners to develop and scale products, CEO Chris Kempczinski said.

By Emma Liem Beckett • Oct. 27, 2021

Want next-gen tech and processes? Look outside IT for support

The shift toward citizen developers is not about leaving IT out of the mix. Instead, technology advances are made through business and IT co-creation.

By Roberto Torres • Oct. 26, 2021

Half of restaurant operators plan to deploy automation in 2-3 years, report finds

Restaurants are warming up to the idea of using automation technology to fill labor gaps, a trend gaining momentum across sectors. 

By Alicia Kelso , Naomi Eide • Oct. 15, 2021

Executives show bias, question AI-based decisions

Enterprises must address bias toward AI inputs in decision-making, according to research published in the MIT Sloan Management Review research.

By Roberto Torres • Oct. 14, 2021

How to train, test and maintain AI and machine learning models

To understand the skill required to train them, it's useful to get a sense of the model creation process — from start to finish.

By Steven Kursh and Art Schnure • Oct. 7, 2021

Tech leaders plan large AI investment, but adoption woes remain

Four in 10 technology decision-makers say emerging AI applications are still under development, a Gartner survey found.

By Roberto Torres • Sept. 29, 2021

AI poses threat to trust in business, report finds

Advances in AI may outpace efforts to curb its potential hazards, the Organization for Economic Cooperation and Development said.

By Jim Tyson • Sept. 24, 2021

More training, more money: Data, AI pros upskill for salary bumps

Data and AI professionals demonstrate a desire to learn, but many lean on support from their workplace to make it happen.

By Katie Malone • Sept. 15, 2021

Talent shortage impedes emerging technology projects, Gartner says

The lack of automation talent, for example, appears to impact how much progress organizations are able to make on projects.

By Katie Malone • Sept. 13, 2021

What's hurting automation? Slow — or no — adoption

Resistance to change hinders widespread acceptance of automation.

By Roberto Torres • Aug. 30, 2021