Best Buy balances tech and staff investments to boost customer experience

The retailer expects AI-powered review filters, personalized app home screens and dedicated staff in certain departments to improve shopping experiences.

By Bryan Wassel • June 5, 2024

SAP beefs up copilot, trains Joule to assist with ERP migrations

The ERP giant embedded its generative AI assistant across business solutions and expanded integrations with Microsoft, AWS and Google Cloud.

By Matt Ashare • June 4, 2024

Explore the Trendline➔

Agentic AI

CIOs face an enormous challenge: Fielding a technology that could forever change how enterprise work gets done.

By CIO Dive staff

Most businesses lack a clear AI adoption roadmap: McKinsey

Usage has doubled among businesses in the last year, but CIOs still have a laundry list of to-do’s to prepare the tech foundation and governance structure.

By Lindsey Wilkinson • June 3, 2024

Nvidia unveils new chip as the AI processor war heats up

CEO Jensen Huang laid out a roadmap for the company’s next generation GPUs Sunday. Chipmakers AMD and Intel are racing to keep pace.

By Matt Ashare • June 3, 2024

AI use could lead to a busy work boom, Slack finds

Without the right guidance, employees will spend time gained with AI on more performative tasks, Slack SVP of Research and Analytics Christina Janzer said.

By Lindsey Wilkinson • June 3, 2024

Salesforce hits software sales slump, bets on AI adoption to boost business

The top CRM provider saw “elongated deal cycles, deal compression and high levels of budget scrutiny,” COO Brian Millham said Wednesday.

By Matt Ashare • May 30, 2024

Workplace generative AI use soars, but risks linger

“If the benefits of generative AI are becoming more visible, so are the risks,” consulting firm Altman Solon said in the report.

By Lindsey Wilkinson • May 30, 2024

PwC plans ChatGPT Enterprise rollout to 100K employees

The consulting firm is the first reseller of OpenAI’s business-focused tool and will offer customers the option to purchase access as part of the expanded partnership.

By Lindsey Wilkinson • May 29, 2024

OpenAI forms safety committee as it pushes next model development

The AI provider formed a safety and security committee Tuesday to assess safeguards and provide recommendations.

By Lindsey Wilkinson • May 28, 2024

JPMorgan ramps up prompt engineering training, AI projects

The bank estimates its AI use cases can deliver up to $1.5 billion in value, according to President and COO Daniel Pinto.

By Lindsey Wilkinson • May 28, 2024

CIOs tap citizen developers for IT and operational efficiencies

All employees can be technologists when provided the right set of tools. But companies are gauging how much autonomy to give them.

By Suman Bhattacharyya • Updated May 30, 2024

AI skills bring higher pay, more interview offers, study says

Skills gaps continue to drive up competition for AI-related talent, boosting the importance of reskilling and upskilling.

By Carolyn Crist • May 24, 2024

Snowflake banks on building modestly sized AI models

“Companies are talking about spending billions of dollars. I don’t think we need to be there,” CEO Sridhar Ramaswamy said during the company’s earnings call Wednesday.

By Matt Ashare • May 24, 2024

Microsoft president set to testify before Congress on ‘security shortcomings’

After the tech giant asked for more time, Brad Smith will now testify before the House Committee on Homeland Security on June 13.

By Matt Kapko • May 24, 2024

Nvidia CEO promises to deliver ‘a mound of chips’ as AI development speeds ahead

Cloud providers are “consuming every single chip that’s out there,” Jensen Huang said Wednesday. “We’re racing every single day.”

By Matt Ashare • May 23, 2024

Enterprises, pressed for time, accelerate AI spending

There’s a two-year window closing in on enterprises to adopt generative AI before losing out on competitive advantages, a Genpact and HFS Research report said. 

By Lindsey Wilkinson • May 23, 2024

IBM beats Meta, OpenAI in Stanford transparency index

Vendors have improved transparency in the past seven months, but clarity around guardrail effectiveness and downstream impact still lags.

By Lindsey Wilkinson • May 22, 2024

Tech chiefs grapple with the latest driver of shadow IT

Emerging software capabilities like generative AI challenge leaders to weigh the risks of adoption against the needs of the enterprise.

By Matt Ashare • May 22, 2024

16 tech providers agree to nail down AI safety curbs

The Frontier AI Safety Commitments unveiled Tuesday in Seoul outline a series of voluntary steps to mitigate risk associated with AI systems.

By Roberto Torres • May 21, 2024

IBM, Salesforce infuse Einstein with Granite

The integration brings the watsonx multimodel platform into the CRM’s data cloud ecosphere as IBM pushes its LLM solutions into multiple clouds.

By Matt Ashare • May 21, 2024

Slack tweaks AI policy language after user backlash

The company is working to clarify the relationship between customer data and generative AI in its collaboration platform following user concern.

By Lindsey Wilkinson • May 21, 2024

Popular LLMs are insecure, UK AI Safety Institute warns

AI models released by “major labs” are highly vulnerable to even basic attempts to circumvent safeguards, the researchers found. 

By Lindsey Wilkinson • May 20, 2024

Employers should include workers in AI plans, DOL says

The agency outlined a list of eight “AI Principles for Developers and Employers” on Thursday, following up on a 2023 directive from the White House.

By Ryan Golden • May 20, 2024

What’s the cost of the IT skills gap? IDC says $5.5 trillion by 2026

AI coding and workforce training capabilities could trim as much as $1 trillion from the losses by 2027, according to IDC researcher Gina Smith.

By Matt Ashare • May 17, 2024

Enterprises struggle to show the value of AI projects

While existing applications are placing generative AI within reach for the average business, many are finding it difficult to craft mature AI strategies, Gartner found.

By Lindsey Wilkinson • May 17, 2024