What's hurting automation? Slow — or no — adoption

Resistance to change hinders widespread acceptance of automation.

By Roberto Torres • Aug. 30, 2021

The next phase of AI is generative

In it's next act, AI will transform from an augmentative technology to a more direct generator of products and data, according to Gartner's 2021 Hype Cycle.

By Roberto Torres • Aug. 23, 2021

AI supports strategy, but few businesses have mature adoption: report

AI strategies vary according to maturity levels, according to a report from Cognizant. Just 20% of businesses are leaders in terms of their AI adoption.

By Roberto Torres • Aug. 10, 2021

The Water Cooler: 7 executives decide how to pilot projects

With time, resources and money at stake, technology teams approach pilots strategically to maximize wins.

By Katie Malone , Roberto Torres • July 26, 2021

Finding the ROI in blockchain

Gartner expects blockchain added value will reach $3.1 trillion by 2030. But only certain kinds of implementations can deliver on the upfront investment.

By Roberto Torres • June 23, 2021

AI spend rises as enterprises solve for scale, adoption

Companies used AI to respond to the pandemic, but challenges in the next phase include internal alignment around technology deployment.

By Roberto Torres • June 17, 2021

How CIOs can shape post-pandemic customer service tech

The pandemic upended the way businesses approached customer service. The next stage brings automation and employee experience to the forefront.

By Roberto Torres • June 10, 2021

4 IT executives discuss future tech plans

Strategic IT investments to prepare businesses for the future include 5G, RPA and digital-first initiatives.

By Katie Malone • May 26, 2021

How CIOs used AI, RPA to solve pandemic pain points

Experiments with AI, RPA and natural language processing are evolving from trial to scale as companies weigh the long-term ROI for automation-heavy technologies.

By Roberto Torres • May 25, 2021

Where IT automation fits — and doesn't

To succeed, companies need to target the most basic and frequent tasks. Then, value stream mapping can help spot other ideal automation targets.

By Roberto Torres • May 20, 2021

The pandemic tested emerging tech. Now, CIOs must crystallize strategy

Bringing together multiple technologies can maximize the impact tools like AI and IoT can have in the enterprise.

By Roberto Torres • April 30, 2021

Cloud spending shifts: More innovation, less back-end support

Gartner analysts predict global end-user spending on public cloud to jump 23% to $332.2 billion this year.

By Katie Malone • April 21, 2021

Companies wary of unexpected outcomes in AI adoption

Many companies and organizations haven't thought through the consequences AI products can carry.

By Roberto Torres • April 19, 2021

When gauging the ROI of AI, balance moonshots with quick wins

Business leaders may be tempted to gut any AI project that doesn't yield immediate returns. But the risk is missing out on the technology's differentiation upside.

By Roberto Torres • April 19, 2021

Robots will not take jobs — if CIOs start preparing the workforce now

On the whole, emerging technologies are "unfolding gradually" with time for companies and workers to adapt, MIT Sloan affiliates said.

By Katie Malone • April 13, 2021

A new coworker: Businesses boost workforce augmentation tech

Some businesses consider technology its own class of workers as it assists with tasks and integrates with employees, according to an MIT Sloan report.

By Katie Malone • April 13, 2021

For ethical deployments, companies need to explain and trace AI

Almost half of companies have AI programs that are lagging or in development, a BCG GAMMA report found.

By Roberto Torres • April 7, 2021

Satellite internet: digital divide solution or 'science experiment'?

SpaceX and Amazon have said the technology can help rural America get online, but opponents say it's unproven and not worthy of federal investment.

By Chris Teale • March 30, 2021

How BofA and Autodesk plan to sustain hybrid work

Bank of America favors employees returning to the office, while Autodesk finds ways to integrate in-person and remote workforces.

By Katie Malone • March 26, 2021

What Walmart learned from its ML deployment

Successful machine learning implementation means using automation as a tool, not the solution.

By Katie Malone • March 24, 2021

Data and analytics to become 'core business function' in 2021: Gartner

A need for efficiency and competitive advantages is driving businesses to take data and analytics off the standby list.

By Roberto Torres • March 16, 2021

BofA banks on virtual reality to train workers for the ‘moments of truth’

Immersive learning technology complements existing training resources, a company executive said, but it is not a replacement for all training.

By Ryan Golden • March 16, 2021

Manufacturing, retail and tech bosses say AI is moving too fast

The pandemic rushed along AI implementation, but the acceleration did not happen evenly across industries.

By Roberto Torres • March 9, 2021

To spot ideal AI use cases, look for trouble — and data

Data scarcity and quality issues can derail company investments in AI. Businesses should target repetitive tasks to increase impact.

By Roberto Torres • Feb. 23, 2021

Study: Two-thirds of executives plan to boost automation, AI spend

The pandemic is spurring more spending on automation and AI while creating workforce skill gaps, according to a McKinsey study.

By Jim Tyson • Feb. 18, 2021