AI & Future Tech: Page 49


  • How Bank of America builds guardrails around AI

    Independent testing helps Bank of America guarantee AI tools are deployed safely, said executive Catherine Bessant.

    By Dec. 9, 2020
  • Technologists grapple with privacy, bias as AI inches closer to customers

    Industry must contend with the ethical challenges of building AI as the technology expands in physical and digital customer touchpoints.

    By Nov. 19, 2020
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    Rangel, David. [photograph]. Retrieved from https://unsplash.com/photos/4m7gmLNr3M0.
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    Data analytics, RPA top list of 2021 digital priorities, survey finds

    In Gartner's most recent survey, all five of CFO's top priorities heading into 2021 are concerned with getting tech right.

    By Jane Thier • Nov. 15, 2020
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    sestovic via Getty Images
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    Deep Dive

    The emerging wave of procurement and spend-management technology

    As historically paperbound processes advance from automation to intelligence, procurement departments must address data and culture change.

    By Gary Wollenhaupt • Nov. 12, 2020
  • Zoom, live captions and what it all means for workplace accessibility

    Otter.ai launched a live meeting caption capability on Zoom, a step welcomed by accessibility experts. A more holistic accessibility approach is needed in the workplace.

    By Nov. 3, 2020
  • AI needs C-suite funding to succeed

    Assigning budget from high in the corporate hierarchy increases the probability of developing AI maturity, Gartner says. 

    By Oct. 29, 2020
  • 'Wearing too many hats': How to bridge the AI skills gap

    Tech leaders must invoke their "inner Steve Jobs" to attract AI talent, said Gartner's Arun Chandrasekaran.

    By Oct. 27, 2020
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    Gartner: 10 changes coming to data analytics

    Businesses that trust AI to operate will leverage different kinds of data input and infuse automation into how they extract insights.

    By Oct. 26, 2020
  • Brian Burke, research VP, Gartner
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    Permission granted by Gartner
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    Gartner's strategic tech trends for 2021 turn pragmatic

    Conversations with technology leaders are much more focused on the tactical this year, according to Brian Burke, research VP at Gartner.

    By Naomi Eide • Oct. 19, 2020
  • Pandemic highlighted how messy data sharing is, Mastercard exec says

    More evolved techniques around data governance will need to rise to the challenges ahead, said Mastercard Chief Data Officer JoAnn Stonier.

    By Oct. 16, 2020
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    Retrieved from BT on October 15, 2020
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    Telecom deploys AI to balance customer service supply and demand

    Pairing customer service demand with technician availability requires access to the right data sets.

    By Oct. 15, 2020
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    Retail adopts smarter technology as industry relearns operations

    Technology changes accelerated by the pandemic have staying power, as tech execs in the retail space focus on the technology that sustains operations amid pivotal change.

    By Oct. 12, 2020
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    H&M
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    H&M wants to democratize AI with reusable components

    The next step for H&M is deploying machine learning component libraries as retail dives deeper into digital.

    By Oct. 6, 2020
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    BMO Financial found AI success with a cash flow predictor. Now it wants to scale

    Heads of IT will explore how AI can lead to new revenue streams as the technology expands its reach through the organizations in the year ahead.

    By Oct. 5, 2020
  • Opinion

    Why should anyone trust AI?

    Artificial intelligence holds great potential for economic recovery if business leaders use it responsibly, Mastercard's Ed McLaughlin writes. 

    By Ed McLaughlin • Oct. 2, 2020
  • Pandemic pushes enterprise laggards to automate

    Scaling and employee satisfaction drive IT heads to the technology, said Alan Hester, president of Nividous Software Solutions.

    By Sept. 25, 2020
  • The profile of the chief data officer rose in the pandemic

    From tracking consumption patterns to data health checks on existing systems, companies with a chief data officer in the C-suite relied on their leadership to push past disruption and support operations.

    By Aug. 20, 2020
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    UpperEdge
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    In Gartner's 2020 Hype Cycle, explainable AI leaps ahead

    The annual report shows AI is "dominating and becoming pervasive in all the technology that we're using," said Gartner Research VP Brian Burke.

    By Aug. 18, 2020
  • Shifts in customer, employee behavior driving automation budget growth

    As users demand efficiency from businesses, a quarter of executives plan to boost automation budgets by at least 10%, according to a study.

    By July 17, 2020
  • How to hang on to AI's advantage

    As AI advances its mainstream enterprise presence, leaders must look into cloud-based AI and modernized data structure to retain competitiveness.

    By July 16, 2020
  • C-suite leading AI projects as companies accelerate strategies

    Though IT spend is expected to contract this year, executives aren't letting off the gas on their AI strategy.

    By June 24, 2020
  • Gartner: Three-quarters of enterprises will 'operationalize' AI by 2024

    COVID-19 drove the need for accurate, speedy insights into the inner workings of all businesses.

    By June 22, 2020
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    gilaxia via Getty Images
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    AI job post growth slowed in the pandemic, LinkedIn says

    When normalized against trends in overall job postings, AI and ML jobs still grew 8.3% year-over-year, indicating the setback may be temporary.

    By June 16, 2020
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    Companies retrain machine learning models with pandemic in mind

    Organizations can infuse empathy into their automation strategies, taking economic and health hardship into account.

    By June 11, 2020
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    SARINYAPINNGAM via Getty Images
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    Pandemic increased automation appetite, but adoption hurdles await

    For its next act, automation technology needs to prove it can help businesses quickly and sustainably adapt to sudden market changes.

    By June 10, 2020