Technical debt migrates to the cloud

CIOs are grappling with fallout from rushed deployments, flawed service configurations and overprovisioning, SoftwareOne found.

By Matt Ashare • March 9, 2023

Customer expectations are on the rise, creating an end-user tech puzzle

Without user-friendly technology that accurately assists the end user, businesses risk customer attrition.

By Lindsey Wilkinson • March 9, 2023

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CIO Priorities

Companies task their CIOs with balancing the company’s economic and operational needs as they enable technology throughout the business.

By CIO Dive staff

Southwest lands on AWS as preferred cloud for modernization push

Under new CIO leadership, the airline embarks on cloud-based digital transformation that includes customer-facing tech and IT infrastructure.

By Matt Ashare • March 8, 2023

Suddenly, there’s a race to put generative AI in CRMs

While Microsoft and Salesforce claim to be the first to put generative AI capabilities in a CRM — neither is likely to be the last.

By Lindsey Wilkinson • March 8, 2023

Cost control edges out cybersecurity as top cloud concern: report

As companies continue to invest in cloud, many still haven’t taken advantage of savings opportunities offered by CSPs, Flexera found.

By Matt Ashare • March 8, 2023

The number of women in technical roles is dropping

The lack of women throughout the tech talent pipeline shows the responsibility to diversify the workforce spans beyond the recruitment stage.

By Lindsey Wilkinson • March 8, 2023

Cloud skills gap raises cyber concerns for banks

As financial sector companies push forward with modernization, difficulty sourcing talent looms as a potential security risk.

By Matt Ashare • March 6, 2023

How to outgrow volatility through employee experience

Technology leaders must adopt humility and vigilance in turbulent times, leaning on their transformation skills to attract and build a diverse workforce.

By Susan Robinson • March 6, 2023

The US cyber strategy is out. Now, officials just have to implement it

Industry stakeholders signal a willingness to discuss further steps, while congressional leaders hint additional action may be on the table.

By David Jones • March 3, 2023

It’s still difficult to recruit software developers

There are more roles than people in high-demand categories, from DevOps engineering to data analytics.

By Roberto Torres • March 3, 2023

HR leaders struggle with tech hiring goals

Companies take seven weeks on average to hire technologists, according to General Assembly data. For some roles, it takes nine weeks or longer.

By Matt Ashare • March 1, 2023

Financial services’ AI appetite grows, study says

Top uses for AI in the financial services sector include next-best-action systems, portfolio optimization and fraud detection.

By Suman Bhattacharyya • March 1, 2023

How Liberty Mutual’s CIO plans to raise her company’s digital IQ

“We are spending enormous amounts of energy in making sure that we have the skills that we need for today, but also for tomorrow,” Monica Caldas said.

By Matt Ashare • March 1, 2023

Zoom plans more AI as large enterprise customer base grows

The company named artificial intelligence among its strategic focus areas for the coming fiscal year and beyond.

By Roberto Torres • Feb. 28, 2023

Stressed much? It’s chronic in cybersecurity

The psychological toll of security will spur high levels of churn among security leaders, Gartner expects.

By Naomi Eide • Feb. 28, 2023

Southwest was changing CIOs when the IT crisis hit

Could more C-suite tech clout have prevented the domestic carrier’s December debacle?

By Matt Ashare • Feb. 27, 2023

Colgate-Palmolive turns to automation for a process upgrade

IT teams optimized workflows with deployments of more than 70 bots throughout business functions, including HR, marketing, finance and sales.

By Lindsey Wilkinson • Feb. 27, 2023

Without governance, more software spending can create more problems

Understanding how vendors update their products can help CIOs keep track of capability gaps and avoid overlaps.

By Lindsey Wilkinson • Feb. 24, 2023

CIOs to grow CX investments despite economic woes

Employee experience is a focus too, Logicalis found, as CIOs look to strategies that support growth.

By Roberto Torres • Feb. 23, 2023

Kyndryl, Delta renew infrastructure support, modernization deal

The five-year service agreement covers crew scheduling applications, FAA maintenance compliance software and other critical systems.

By Matt Ashare • Feb. 23, 2023

Discover doubles down on open source, launches tech website

The financial services company joined the Linux Foundation and Fintech Open Source Foundation as part of a broader investment into its developer ecosphere.

By Matt Ashare • Feb. 22, 2023

Nike’s chief digital information officer exits

Ratnakar Lavu arrived in 2019 from Kohl’s with a goal to “accelerate” the sportswear giant’s growth.

By Cara Salpini • Feb. 22, 2023

Tech salary growth slowed last year as workforce discontent rose

Companies still paid a premium for sought-after skills, as hiring in banking, biotech and consulting offset the flagging tech sector, the report found.

By Matt Ashare • Feb. 21, 2023

3 ways CIOs can drive business success in 2023

The CIO plays a critical role in helping companies adapt to shifting environments, writes Momentive CIO Eric Johnson.

By Eric Johnson • Feb. 21, 2023

Fidelity Investments adds 700 technologists in hiring push

While big tech continues to trim staff, the financial services company said it plans to expand its IT footprint in the first half of 2023.

By Matt Ashare • Feb. 17, 2023